Security Heroes
In a world full of negative news the goal of this podcast is to shed some light on the positive and to recognize and give attention to the people who are the true Heroes in society. I am Lisa Falzone your Security Heroes podcast host. Our aim, connects listeners to real-life heroes in the security world. We explore the challenges and successful strategies of these heroic figures to resolve issues which unravel under highly stressful conditions. Sponsored by Athena Security.
S2 E32 · Thu, March 20, 2025
Healthcare Security: Exploring a Special Kind of Security in Hospitals with Martin Green, healthcare and security consultant.
Think of a hospital like a little city. Lots of people are there all the time, from babies being born to older folks. Unlike a mall that closes at night, a hospital is always open. It's not like they can just lock the doors and tell everyone to leave. Hospitals are busy 24/7, taking care of people at every stage of life.” It seems like things might be going a bit backward in our society. Right now, many people are facing problems with their mental health, and that can affect how things are. But, when it comes to hurting healthcare workers, it's not usually the people who have mental health issues doing it. It's other people who do that. “Cameras don't prevent crime, cameras only watch it.”
Bonus · Thu, February 20, 2025
When Patients Pull Guns Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles
In this episode of Security Heroes , host Lisa Falzone is joined by Aaron Quarles, Assistant Professor in Emergency Medicine at Northwestern Medicine. Since completing his M.D. at Harvard Medical School in 2015, Aaron has worked as an Emergency Medicine Physician working to advance Health Equity, particularly through his work as a Board Member at Facing Forward to End Homelessness. Join them as they: Explore what sparked Aaron’s interest in emergency medicine Delve into an example of a concerning case Aaron has recently witnessed Discuss the current landscape of violence in emergency departments Examine an instance where a patient pulled a gun on Aaron Touch on trauma-informed approaches to violent situations And much more!
S2 E30 · Thu, January 30, 2025
The Harsh Reality of Workplace Violence in the Healthcare Sector with Mel Cortez, Founder of Cortex - GOLD
In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, a Nurse and Veteran owned company that gives healthcare organizations a personalized tool-kit that establishes a culture of safety by mitigating workplace violence. Previously a Travel Registered Critical Care Nurse, Mel joins the show today to discuss challenges nurses face in the emergency room. Join them as they: Delve into the catalytic event that triggered the conception of Cortex - GOLD Explain how Cortex - GOLD helps organizations to effectively deal with incidents such as the catalytic event Mel experienced Talk about how Mel used her own experience of workplace violence to affect a different outcome in similar situations Examine the implications of nurses bearing the brunt of workplace violence Shine a light on Mel’s first experience saving a life Discuss the harsh realities of workplace violence in the healthcare sector
S2 E29 · Thu, January 09, 2025
Consider the challenges of balancing security and convenience
In this episode of Security Heroes, host Lisa Falzone is joined by school safety expert Ron Self. Ron is a former police officer who spent nearly two decades as Director of Safety and Security at Arkansas school districts. He is on the Leadership Board of the National Council of School Safety Directors at ZeroNow, and Director of Building and Security Operations at Baldwin & Shell Construction. Join them as they: * Explain the importance of creating a culture of security * Reinforce the importance of door locks as a primary security measure * Consider the challenges of balancing security and convenience * Discuss how rapid crisis response relies on good communication * Lay out a budget prioritization for school security technology * Address daily security risks beyond active shooters * Delve into the value of students *feeling* safe, in addition to being safe
S2 E27 · Thu, December 19, 2024
Integrated Cybersecurity Systems, with Paladin Technologies EVP Josh Cummings
In this episode of Security Heroes, host Lisa Falzone is joined by Josh Cummings, Executive Vice President of Technology at Paladin Technologies. They discuss the overlap between physical security and cybersecurity, the biggest security vulnerability any organization faces, and the best practices and technologies that Josh has made use of.
Thu, September 26, 2024
Why location tracking is as valuable for security departments as it is for Navy SEALS
In this episode of Security Heroes, host Lisa Falzone is joined by LocationTech CEO Jeff Engel. Jeff is a former Navy SEAL, and spent years providing strategic consulting services to clients ranging from the US Marine Corps to corporate clients focused on consumer engagement. He now runs LocationTech and provides real-time 3D location tracking for clients ranging from hotels to healthcare, letting people know what's needed and where. Join them as they: * Delve into the nuts and bolts of how location tracking works * Recount the best advice that Jeff ever received * Share the never-before-heard story of how Jeff literally bet his house on his business * Explain why location tracking is as valuable for security departments as it is for Navy SEALs * Discuss the latest advances in location tracking technology -- and why the most powerful tech is not yet widely in use * Reminisce about some of the heroes Jeff worked with in the Navy SEALs
Thu, September 05, 2024
Differences between the US and Canada, the challenges facing security professionals in 2024
In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. They discuss the security differences between the US and Canada, the challenges facing security professionals in 2024, and the resources that IAHSS can offer to help them. In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. Brine has worked in the security industry for over a decade and a half, from working frontline security at hospitals, to overseeing and coordinating security operations across multiple facilities for larger healthcare networks. He has taught courses on Protection Security and Investigations, and is now a System Engineer at Omnigo where he works on security management and incident reporting software. Join them as they: * Discuss the differences between the US and Canada when it comes to security * Consider the importance of professionalism in security * Address the lack of widespread modernized incident reporting * Explore the challenges of keeping fully-staffed, well-trained security * Enumerate the resources - educational and otherwise - which IAHSS offers * Share Brine's experience where a six-person team was required to subdue a violent individual * Explain the gap between studying security and living it
Thu, August 15, 2024
4 different types of workplace violence
In this episode of Security Heroes, host Lisa Falzone is joined by workplace violence prevention expert Kim Urbanek. Kim is a Master Level Instructor in Crisis Prevention, and the co-author of the Workplace Violence Prevention Handbook for Healthcare. For 15 years, she has worked in Senior Leadership for Edward-Elmhurst Health's Public Safety program, and now advises other organizations on how to prevent workplace violence as an independent consultant. Join them as they: * Examine the lack of good data on what causes workplace violence * Explore why healthcare is especially prone to workplace violence * Enumerate the 4 different types of workplace violence * Discuss some important elements of a good anti-workplace violence campaign for healthcare settings * Lay out the key steps in creating a strong workplace violence policy * Recount some of Kim's experience in dealing with domestic violence situations * Share tips for hospitals looking for better data and better reporting And much more!
Fri, July 05, 2024
Best of Episode : Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham
In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.
Thu, June 20, 2024
De-Escalation Heroes: Inside UMMC's Behavioral Response Team
In this episode of Security Heroes, host Lisa Falzone is joined by UMMC's Behavioral Response Team, consisting of Sgt. Shaun Hiley, Officer Garry Lee, Officer Shanice Mays, and Officer Sharkey Ford, Jr.. The team offers their tips for de-escalating tense situations, shares some of the heroic and emotional stories from calls they've responded to, and explains how a good behavioral response team needs the right people with the right training.
Thu, June 06, 2024
Riverside Hospital Shooting: Expert Insights on Prevention with Michael Gips
In this special edition of Security Heroes, host Lisa Falzone is joined by security expert Michael Gips to discuss the recent gun incident at Riverside Regional Medical Center. Michael offers his thoughts on the recent fatal incident, his suggestions for how hospitals can prevent gun incidents on their own campuses, and advice for how hospitals can create a safer environment overall.
Thu, May 30, 2024
Surviving the Unthinkable: Drew's Active Shooter Experience & Cost-Effective Campus Security Solutions
In this episode of Security Heroes, host Lisa Falzone is joined by Drew Neckar, the Principal Consultant for healthcare security at CoSecure. They discuss how healthcare security has grown in strategic importance for organizations, Drew's experience with preventing an active shooter incident, and some strategies for how campuses can save money while improving their security.
Thu, May 16, 2024
From Crisis to Prevention: Inside the White House on 9/11 and Securing Our Communities.
In this episode of Security Heroes, host Lisa Falzone is joined by Stacey Porter, former Secret Service agent and current Principal Consultant of Porter Global Security. They discuss Stacey's process for vulnerability assessments, his experience working at the White House during 9/11, and the importance of conveying the necessity of security to clients.
Thu, April 18, 2024
Secrets of Seamless Security: The Art of Purposeful Rounding for Ultimate Staff-Security Synergy
In this episode, Todd explains how purposeful rounding builds rapport between security and staff, so that staff feel comfortable in reporting and escalating incidents so that security can address them before they become a larger problem. Todd also shares his experiences with some extreme situations -- from the first violent patient he dealt with in the emergency department, to a gunfight he had during his time as a police officer -- and explains how his policing background helps him maintain calm under pressure.
Wed, April 03, 2024
Chuck's 3 Keys to Succeed in the Security Industry | Strategy, Intelligence, Relationships)
Our conversation with Chuck ranges from his most heroic stories -- such as the time he saved an officer's life as a young 16-year old riding patrol -- to his insights on the importance of relationships in the security industry. In this episode, Chuck will teach you: * The difference between cover and concealment * The most important part of being an officer * The importance of risk management (which he learned from losing $10,000 on a big risk) * The balance between protecting kids and giving them space to have growth experiences * The dangers of criminalizing the behavior of children in schools * Chuck's 3 keys to success in the security industry (Strategy, Intelligence, Relationships) * The power of networking and how "Friends of Chuck" was a gamechanger for security networking Listen, learn, and share the security secrets with your network.
Thu, March 21, 2024
Could Your Company Be Liable for Negligent Security? It's More Likely Than You Think.
In this episode of Security Heroes, host Lisa Falzone is joined by Michael Gips, former Director and VP of Strategic Operations at ASIS International, and current security consultant through his company GIPS (Global Insights in Professional Security). They discuss underestimated security threats, the pros and cons of AI, and the very serious issue of security liability and what can be done to limit that liability.
Thu, March 07, 2024
From Blazes to Bullets: Tales of Heroism, 9-story hospital under construction catches fire
In this episode of Security Heroes, host Lisa Falzone is joined by Thomas Smith, President of Healthcare Security Consultants, Inc., and an expert in campus and healthcare security. They explore the balancing act of providing heroic security while adhering to all regulations, the importance of establishing and maintaining relationships with key personnel, and how some of the most heroic work in security can actually be accomplished in the design phase.
Thu, February 22, 2024
Street Crime Units Provided the Blueprint for a Successful UMMC Initiative to Reduce Workplace Violence
In this episode of Security Heroes, host Lisa Falzone is joined by Joshua Bromen, the Deputy Chief of Police at the University of Mississippi Medical Center (UMMC). Together, they discuss the importance of training officers in both physical combat and communications skills, a blueprint for an initiative to reduce workplace violence which others can implement, and how empathy and communication can serve as a foundation for effective public safety.
Thu, February 08, 2024
Why Security and Workplace Safety Can be Make or Break for Employees
In this episode of Security Heroes, host Lisa Falzone is joined by Paul Sarnese of Secured & Prepared Consulting, who has over two decades of experience as a healthcare security and safety consultant. Together, they discuss the importance of focusing on workplace violence, the key elements of an effective security assessment, and some of the innovative ideas that Paul has implemented to improve healthcare security.
Thu, January 18, 2024
Security Heroes : Top Picks of 2023
Did you miss some episodes from Security Heroes? Here is a summary of some of 2023 episodes in under 10 minutes. A good way for busy professionals to catch up!
Fri, January 05, 2024
Security’s Mental Health Journey: Heroes of the Heroes, TJ and Amy
In this episode of Security Heroes, host Lisa Falzone is joined by TJ and Amy Bock. TJ Bock is the Director of Protective Services at Nationwide Children's Hospital, and Amy Bock is a licensed professional clinical counselor who specializes in first responder mental health. Together, they discuss the unique mental health challenges faced by first responders and other heroes in the security field, the importance of training in facing those challenges, and the strategies they've employed to promote emotional resilience, mental well-being, and a safer work environment.
Fri, December 15, 2023
Puppy Protectors: How Dogs Help Stop Fighting in Hospitals, featuring Nelson Price from Allied Universal
Join host Lisa Falzone in this captivating episode of Security Heroes, where she is joined by Nelson Price, the Enterprise Director of Healthcare Operations Safety at Allied Universal. Together, they unravel the crucial impact of K9 protection programs in diminishing violence against our invaluable healthcare workers. Don't miss out on this insightful conversation that delves into the frontline defense strategies that are making a difference in ensuring the safety of those who dedicate their lives to care for others.
Thu, November 30, 2023
Healthcare Security: A World Away From Any Other Sector with Martin Green, Healthcare Security Consultant
In this episode of Security Heroes, host Lisa Falzone is joined by Martin Green, Principal Consultant at Martin Green & Associates. Together they discuss Martin’s storied career in healthcare security, from how he stumbled into it to how the sector has changed over the past three decades, for both the better and the worse.
Thu, November 09, 2023
Advice from an ER Doctor for Security Professionals with Dr. Aaron Quarles
In this episode of Security Heroes, host Lisa Falzone is joined once again by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenges of aligning community resources with the healthcare system, exploring the reasons people are violent in the ER and the need for open communication between doctors and security staff.
Thu, October 26, 2023
Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles
In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenging world of emergency medicine, touching on Aaron’s own encounters with violence, the realities of the mental health crisis, and techniques for approaching violent situations.
Thu, October 12, 2023
Beyond the Badge: Rebranding Healthcare Security and Championing Heroes with Mike Hodges
In this episode of Security Heroes, host Lisa Falzone is joined by Mike Hodges, System Director of Public Safety at Piedmont Healthcare and a veteran of the US Army, to discuss his career in the security operations field and the challenges faced in managing security operations in healthcare. Mike emphasizes the importance of violence prevention and strategic officer training, highlighting the need to rebrand the security industry and promote a more heroic image.
Thu, September 28, 2023
How Communication and Empathy Can Save Lives with Todd Milne of Hamilton Health Sciences
In this episode of Security Heroes, host Lisa Falzone is joined by Todd Milne, Director of Security Services and Emergency Disaster Management at Hamilton Health Sciences and recent recipient of the IAHSS Presidential Award for his direct impact on the healthcare security profession. Together they discuss the evolving healthcare security industry, highlighting the differences between Canada and the USA, as well as the importance of communication and empathy for security professionals.
Thu, September 07, 2023
Why Healthcare Security is a Necessity, Not a Nicety with Tony York, EVP of Paladin Security
In this episode of Security Heroes, host Lisa Falzone is joined by Tony York, Executive Vice President of Paladin Security, to discuss the importance of healthcare security. They explore Tony’s only role in developing better security policies, the challenges of implementing effective security operations, and the need to recruit passionate individuals into the industry while highlighting the heroic efforts of security professionals.
Fri, August 25, 2023
Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham
In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.
Thu, August 10, 2023
A Journey from Law Enforcement to Security with Gerry Fretz, Director of Security at Parx Casino
In this episode of Security Heroes, host Lisa Falzone is joined by Gerry Fretz, Director of Security at Parx Casino, to discuss his experiences in law enforcement and the military, and how they have shaped his approach to security. He further discusses the important qualities of security personnel, and how Athena Security equipment has been implemented in Parx Casino.
Thu, July 27, 2023
Workplace Violence Prevention: A Proactive Approach with Lisa Terry, Chief Development Officer at Vistelar
In this episode of Security Heroes, host Lisa Falzone is joined by Lisa Terry, Chief Development Officer at Vistelar, to discuss why workplace security needs to be approached proactively, how she has learnt and implemented measures following active shooter events, and the importance of incident tracking and reporting technologies.
Thu, July 13, 2023
Mitigating Workplace Violence in Healthcare: A Focus on Prevention and Education with Mel Cortez, Founder of Cortex - GOLD
In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, to discuss why workplace security in the healthcare sector needs reforming, the catalytic event that led to the conception of Cortex - GOLD, and the one piece of advice every organization should consider when tackling workplace security processes.
Mon, July 03, 2023
Trailer
In a world full of negative news the goal of this podcast is to shed some light on the positive and to recognize and give attention to the people who are the true Heros in society. I am Lisa Falzone your Security Heroes podcast host. Our aim, connects listeners to real-life heroes in the security world. We explore the challenges and successful strategies of these heroic figures to resolve issues which unravel under highly stressful conditions.
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