The Ever-So-Lean Podcast is the destination for exploring how people-focused leadership and continuous improvement lead to high performance. Come and join us as we share the real-life experiences of global industry leaders and front-line workers, diving deep into their journeys of triumph and adversity. Each episode offers genuine insights, practical wisdom, and valuable takeaways to support your path to excellence. Whether you’re striving for personal excellence or leading a team toward new heights, the Ever-So-Lean Podcast offers the fuel you need to transform your vision into reality. Discover us on all major podcast platforms or visit www.eversolean.com an...
S2 E50 · Mon, April 14, 2025
In this episode, we dive deep into the journey of purpose, authenticity, and alignment with Margarita Giles-Martinez, a globally recognised coach who’s helped hundreds of women reconnect with their true selves. Margarita shares how a life-altering moment in 2019 led her to strip back the layers of expectation and rediscover her purpose, one rooted in inner peace and energetic truth. We explore how chasing conventional success can lead to burnout and why fulfillment comes from aligning your energy with who you truly are, not who you think you should be. Margarita explains the importance of listening to that inner whisper that says, “There’s more,” and how saying “hell yeah” to what feels right can be a radical act of self-love. Together, we unpack the difference between ego-driven arrogance and grounded confidence, the value of reflecting on painful experiences, and the liberation that comes from releasing the pressure to please. This episode is a reminder that who you were doesn’t define who you are now, and that finding your tribe and owning your energy can shift your entire life. Key Takeaways: As we grow and evolve, it’s completely natural to outgrow certain people and parts of our past. Revisiting those earlier chapters of life with a renewed sense of self can feel empowering rather than intimidating. When you're truly grounded in who you are today, the need for external validation begins to fade. Pain is often the gateway to purpose. As Margarita beautifully put it, “Pain will push you until purpose pulls you.” Life’s toughest challenges often reveal who we’re not, guiding us toward who we truly are. While advice and theory can help, it’s lived experience—especially the hard ones—that become our greatest teachers. Real growth happens when we reflect on those moments and choose a new, more aligned path. Success isn’t just about material gain—it’s about energetic alignment. Without that inner alignment, achievements can feel empty. Our energy speaks volumes, often louder than any status or title. It’s what people remember and connect with. That’s why it’s so important to adopt the “Hell Yeah” filter. If something doesn’t excite or resonate deeply, it’s probably a no. Saying yes just to please others often leads to burnout and disconnection from ourselves. It’s also perfectly okay not to align with everyone or everything. Different energies don’t mean one is right and the other is wrong—they’re just different. We need to normalize respectfully stepping away from what doesn’t feel right, without guilt or judgment. Much of our conditioning teaches us to view life in black and white—success or failure, right or wrong. But awareness allows us to move beyond that limited thinking. Doing the inner work helps us unlearn outdated programming and step into a more nuanced, authentic way of living. There’s a key difference between arrogance and grounded confi
S2 E49 · Mon, March 24, 2025
In this eye-opening episode of the Ever-So-Lean Podcast, we go beyond traditional waste elimination and tackle one of the most overlooked yet critical inefficiencies in organisations—underutilised talent. Joining me all the way from Queensland, Australia, is the brilliant Adam Bean—a bold thinker, strategic disruptor, and expert in Kaizen culture and Lean transformation. Known for challenging conventional wisdom, Adam shares powerful insights on why so many organisations fail to tap into their employees' full potential and how leadership behaviours, structures, and micromanagement are blocking creativity, innovation, and performance. Together, we explore: The 8th waste: underutilised talent—why it’s the biggest threat to efficiency and engagement. How leaders can empower employees to take ownership and drive continuous improvement. The power of marginal gains—how small, consistent improvements lead to massive success. Why true leadership is about coaching, not just managing, and how to create an environment where people thrive. Expect a bold, thought-provoking discussion that will challenge how you see waste—not just on the shopfloor, but in your people. Don’t miss this game-changing conversation! Key Takeaways: Underutilised Talent is the Biggest Waste Organisations often overlook the untapped skills, creativity, and potential of their employees. Failing to engage employees fully is a significant form of waste, often more detrimental than process inefficiencies. Empower Employees to Take Ownership Leadership is about creating an environment where employees feel valued, heard, and empowered to contribute ideas. Engaged employees naturally reduce other forms of waste by taking ownership of continuous improvement. Leadership Must Invest in Talent Development Leaders need to step back and give people the opportunity to shine. Investing in leadership training and development, particularly in areas like change management, helps leaders support employees effectively. Encourage Creativity and Autonomy People perform best when they have autonomy and the responsibility to make decisions. Micromanagement stifles innovation, so empowering employees to find efficiencies is key to unlocking their potential. Mastering the Fundamentals Leads to Success Success is built on the basics. The greatest performers, whether athletes or business leaders, emphasise consistent practice and refinement of core skills. This applies to leadership and continuous improvement as well. Embrace a Culture of Continuous Learning A learning environment, like those seen in high-performing teams such as the All Blacks, is crucial. Regular feedback, clear standards, and space fo
S3 E48 · Tue, January 14, 2025
In this episode of the Ever-So-Lean podcast, we welcome Nigel Richardson, an accomplished adaptability coach, to explore the vital theme of adaptability in leadership and organisational change. Drawing on Nigel's extensive experience across various industries, we delve into his journey towards recognising the importance of adaptability and how it shapes effective leadership. The discussion begins with an exploration of the psychological aspects of change management, highlighting the crucial role of emotional intelligence. Nigel sheds light on innovative facilitation techniques, such as Lego Serious Play, which enhance engagement and creativity during the change process. He also shares a pivotal ‘oh shit’ moment from his own career—a transformative experience that reshaped his approach to leadership and managing change. Nigel offers a nuanced definition of adaptability, underscoring its growing relevance in today’s complex and ever-changing environment. He elaborates on the critical distinction between adaptation (conscious responses to change) and adaption (long-term survival in the market), providing clarity on their roles in personal and organisational resilience. The conversation also addresses the common barriers to change, such as resistance stemming from discomfort, misunderstanding, or personal insecurity. Nigel emphasises the significance of organisational adaptability and introduces the AQ AI framework, which identifies the essential components of adaptability: ability, character, and environment. Together, we examine the importance of fostering a supportive work environment and discuss how hope and personal belief empower individuals to navigate change effectively. exploring the intricacies of human performance, emphasising the need to understand individual motivations and the role of managers in cultivating adaptability within their teams. The episode also touches on the broader implications of adaptability, including sustainable business strategies and the importance of aligning purpose with organisational goals. Personal growth, mindfulness, and resilience emerge as recurring themes, offering valuable insights for leaders and organisations seeking to thrive in an unpredictable world. Join us for an inspiring conversation that delves deep into the intersection of adaptability, leadership, and organisational success. Key Takeaways: Adaptability is a cornerstone of effective leadership, particularly in today’s complex and unpredictable world. Leaders must respond adeptly to unforeseen challenges, fostering a culture that values experimentation, innovation, and resilience. Achieving this requires clear and direct communication to inspire change, alongside empathy for those navigating difficulties, and a profound understanding of emotional intelligence. Hope and self-belief are powerful drivers of adaptability, enabling individuals and organisations to approach change wit
S2 E47 · Mon, November 04, 2024
In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader. The book chronicles Matt’s inspiring rise from a "disruptive" low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership. Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment. Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence. Key Takeaways: 1. Resilience Through Personal Struggles Matt’s journey of overcoming anxiety and self-doubt-built resilience and shaped his authentic leadership style. 2. Education and Self-Perception Recognising that traditional education methods didn’t suit his learning style helped Matt understand the importance of personalised approaches, foundational to the "Ever So Lean Rising Stars" programme. 3. Humility and Lessons from Early Roles Experiences in customer service roles, like working in a supermarket, taught Matt persistence, hard work, and people skills essential to his leadership journey. 4. Mental Health Advocacy His public breakdown and recovery drive his commitment to mental health awareness, illustrating vulnerability as a strength in leadership. 5. Transformative Influence of Mentorship and Support Encouragement from his support network and mentors fuelled his career advancement, underscoring the impact of supportive relationships on personal and professional growth. 6. Empathy-Driven Leadership Model Matt’s "Bridge of Inspirational Leadership" framework for high performance, emphasises Respect, Authenticity, Engagement, and Empowerment, highlighting the importance of people-centred leadership. 7. Encouraging Reflection and Continuous Growth Reflecting on his journey after Amazon enabled Matt to channel his experiences into writing, showcasi
S2 E46 · Mon, September 09, 2024
In this episode of the Ever-So-Lean Podcast, we welcome the legendary Paul Akers, renowned author and founder and president of FastCap, for a deep dive into the world of Lean mastery. Known for his revolutionary "2 Second Lean" philosophy, Paul has inspired countless businesses and individuals worldwide to embrace continuous improvement. From starting FastCap in his garage to expanding it into a global powerhouse, Paul’s journey is nothing short of extraordinary. Together, we explore some of Lean’s most common pitfalls and mistakes Paul has come across when implementing Lean, and look a what some of the critical principles look like in reality, including the power of having a big vision, leading from the Gemba, and the transformative impact of small, daily improvements. We’ll also dig into Paul’s unconventional approach to hiring, the importance of growing people, and how Lean education is changing the lives of students globally. Whether you’re just starting your Lean journey or looking for advanced insights, this episode is packed with valuable lessons, actionable takeaways, and inspiring stories. Tune in to discover what it takes to create a lasting Lean culture—and why simplicity, humility, and gratitude are at the heart of success. Don’t miss this powerful conversation with one of Lean’s true masters, Paul Akers! Key Takeaways: Overcome Academic Challenges with Practical Solutions: Educational struggles don't dictate your potential for success. Focus on practical, real-world problem-solving to excel, as demonstrated by Paul and Matt. Define and Communicate a Bold Vision: Lean is more than cost-cutting—it's about creating transformative impact. Assess whether your vision is clear, ambitious, and well communicated to your team. Does everyone understand and align with it? Lead from the Gemba: Spend time where the work happens to truly engage with your team and drive continuous improvement. Reflect on how much time you and your leaders spend in the Gemba and its impact on your culture. Embrace Incremental Improvements: Apply the Kaizen principle by encouraging small, daily changes. This approach leads to significant long-term growth. Start by breaking down larger goals into manageable, incremental improvements. Re-evaluate Your Hiring Process: Consider unconventional methods like trial-based hiring to ensure new hires fit your Lean culture. Evaluate whether your current hiring process aligns with your organisational needs and culture. Focus on People Development: Prioritise growing thoughtful, collaborative individuals over just developing products. Foster a work environment where everyone is engaged in improvement and benefits from it. Simplify and Learn from Everyone: Keep your mission straightforward and inclusive. Recognise that valuable insights can come from anyone, regardless of their background, and simplify your approach to make Lea
S2 E45 · Mon, August 26, 2024
In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that "respect for people is paramount." We delve into best practices for creating sustainable ways of working, uncover the concept of the "sexy 20%," and discuss what it means to move towards the "80%." This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change. Key Takeaways: Go to the Gemba and Make Problems Visible: Engage directly with frontline workers, observe their challenges, and involve them in identifying inefficiencies. This hands-on approach builds credibility and ensures real-time problem-solving by making issues visible through tools like post-it notes or virtual whiteboards. Regularly Assess Meeting Frequency and Necessity: Continuously evaluate the value of recurring meetings. If they aren't productive, consider spacing them out or cancelling them to avoid time wastage and maintain relevance. Focus on a Manageable Number of Key Initiatives: Avoid spreading resources too thin. Concentrate on a few impactful projects that align with organisational goals to achieve better collaboration and higher quality outcomes. Prioritise Empathy and Engagement in Leadership: Leaders should prioritise understanding the people involved in change processes. Directly engage with team members, listen to their frustrations, and involve them in the change process to foster ownership and commitment. Blend Methodologies to Suit Organisational Context: Don’t ri
S2 E44 · Mon, July 29, 2024
In this exciting episode of the Ever-So-Lean Podcast, we’re joined by the remarkable Donna O'Toole, founder of August Recognition and bestselling author of WIN! . Discover how celebrating success can transform your business as Donna shares her expertise on leveraging awards to boost morale, enhance credibility, and drive growth. 🔍 What to Expect: Strategic Insights: Learn how to effectively use awards as a tool for business development and employee engagement. Inspiration from the Top: Donna reveals the secrets behind her global success and her book WIN! , offering practical tips for impactful award entries. Industry Wisdom: Discover the importance of continual improvement and how awards can drive reflection and innovation. Don’t miss this chance to gain valuable insights from one of the world’s top customer experience influencers and elevate your approach to celebrating success! Tune in and be inspired to accelerate your journey to excellence. 🚀 Key Takeaways from Conversation with Donna: Celebrate Achievements: Boost morale and motivation by regularly acknowledging team successes. Value of Awards: Use awards as benchmarks for success and third-party validation to enhance credibility. Business Development: Leverage awards to aid recruitment, retention, and stakeholder credibility. Effective Entries: Tailor each application to the specific award with clear evidence. Evolving Industry: Utilise the increasing credibility of awards for growth and benchmarking. Self-Promotion: Frame applications to highlight team achievements to overcome self-promotion challenges. Gender Imbalance: Encourage more women to apply for awards to address nomination disparities. Strategic Planning: Align awards with business goals and strengths. Continual Improvement: Use the awards process to drive reflection, improvements, and innovation. Expert Assistance: Seek professional help for compelling award entries and utilise resources like Donna’s book Win . Visibility: Recognise behind-the-scenes work to enhance visibility and boost morale. 🔗 Links to Donna's resources: LinkedIn - https://www.linkedin.com/in/donnaotoole/ August Recognition - https://www.augustawards.com/awards-discovery-call/ Awards List - What Awards are Perfect For You? - https://www.augustawards.com/awards-generator-quiz/ WIN! - https://amzn.to/3Al6Kn1 To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit
Wed, July 17, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt shines a spotlight on the Excellence in Lean Six Sigma award category. Exploring what makes this category so significant and hear from key figures who have been part of its journey. We sit down with Pepper Clayton-Fisher from the British Heart Foundation. With a rich history of excellence, the British Heart Foundation won the award in 2022, and Pepper transitioned from a winner to awards judge in 2023. There is much to learn from Pepper’s experiences, as she offers her inside view from both sides of the table. We'll welcome back Martin Brenig-Jones from Catalyst Consulting Ltd, long-time sponsors of the Excellence in Lean Six Sigma category. Martin will share insights into the trends he’s observed and explain why the UK Excellence Awards and Catalyst Consulting are closely aligned. We also get to meet our 2023 winner, Helios Towers, with Allan Fairbairn joining us to discuss their award-winning work and the impactful initiatives Helios Towers is implementing across the globe. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
Wed, July 10, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Environmental Sustainability. This category aims to reward those committed to the future of our world by considering natural resources, as well as social and economic reserves. If you’ve made changes to your people, processes, systems, or products to create a culture of sustainability by involving and engaging everyone, this is the award for you! I am thrilled to introduce Bryony Roberts from Pragmatic Consultancy, one of the judges for the Environmental and Sustainability category. Pragmatic Consultancy, also the sponsor of this award in 2023, will continue their sponsorship in 2025, which is fantastic news! Bryony will take us behind the scenes to reveal what the judging panel looks for in excellence in sustainability. Additionally, we'll hear from Tim Sismey and Paul Roach from National Express, finalists in 2023, who will share their inspiring journey. Last but not least, we'll meet our 2023 winners, Vanesa Kelly from HVS. Vanesa will give us an inside look at their winning entry and share insights on what makes a successful submission. Introduced in 2023 as 'Excellence in Environmental Sustainability', this award has now evolved to 'Excellence in Sustainability' for 2025, broadening its scope to recognize even more outstanding efforts. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
Thu, June 13, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this special episode, we delve into the UK Excellence Awards' category of Excellence in Innovation. We'll hear from visionary organizations that challenge norms and pioneer ground-breaking solutions. Smiths, the esteemed sponsors of this category, will discuss with us the true essence of innovation, as we're joined by Sarah-Jane Bacchus and Tony Tielen, Director of the Smith Excellence System, who was also on the judging panel at the 2023 awards, to tell us all about heir story. We'll also feature Martin Snewin from Currys, the 2023 award recipients, who will discuss their journey, the significance of the accolade, and how innovation drives their excellence. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
S2 E40 · Tue, May 28, 2024
Join us in this inspiring episode of the Ever-So-Lean Podcast as we welcome Carl Appleton, Co-Founder of Shape Associates and a true advocate for technology-driven efficiency. Carl's remarkable journey from the Royal Navy to the Hampshire Fire Service and eventually to the Ports of Jersey as a Process Improvement Manager is a testament to the power of adaptability and seizing new opportunities. In this episode, Carl shares his invaluable insights on embracing continuous improvement, leveraging Microsoft 365 for maximum efficiency, and overcoming cultural and organisational challenges. Discover how questioning processes and applying common sense can lead to successful process improvements and hear real-world examples of leaders empowering their teams to challenge the status quo. We'll take a light touch on the generational differences in technology adoption and how demonstrating the benefits of digital solutions can bridge the gap between younger and older employees. Carl's firefighting background brings a unique perspective on prioritisation and maintaining focus, ensuring that every improvement effort is both effective and timely. Fostering a collaborative and supportive culture is key to successful process improvement, and Carl emphasises the importance of creating a psychologically safe environment where innovation can thrive. Learn how continuous learning, seeking mentorship, and staying curious are vital for personal and professional growth in the realm of continuous improvement. One of the highlights of this episode is Carl's emphasis on engagement and buy-in from leadership. Hear how senior leaders at the Port of Dover set the tone for continuous improvement events and the powerful message it sends to their teams. Finally, Carl's dedication to simplifying complex concepts makes continuous improvement accessible to everyone. By using plain language and relatable examples, he ensures that participants can grasp and apply what they learn effectively, making sustained change a reality. Don't miss this enlightening and inspiring conversation with Carl Appleton. Tune in to gain practical advice, actionable insights, and the motivation to embrace continuous improvement in your own career and organisation. Key Takeaways from Conversation with Carl Appleton Adaptability in Career Transitions: Carl's transition from the Navy to the Fire Service and eventually to the Ports of Jersey demonstrates the importance of adaptability and seizing new opportunities for continuous growth. Carl's journey started with a Yellow Belt training course and rapidly progressed to a process improvement manager role, highlighting the value that embracing continuous improvement methodologies can have for career advancement. Questioning Processes and Applying Common Sense: Success in process improvement often stems from a natural inclination to question exist
Wed, May 22, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! Customer experience is crucial for building loyalty and driving the success of any business or service. But what does it take to achieve true excellence in customer experience? In this episode, we dive into the Excellence in Customer Experience award category at the UK Excellence Awards, celebrating organisations that prioritise their customers at every touchpoint. Join us as we hear from the 2023 winners, reigning champions Octopus Energy, and finalists Arthur Ellis. Gain exclusive insights from Mike Vernon of Arval, a judging panel member, to uncover what the judges look for in a winning entry. Plus, don’t miss our conversation with Laura McLaren, Head of Continuous Improvement at Tesco, a brand synonymous with customer-first thinking and proud sponsor of this award category. Tune in for a deep dive into the world of customer excellence! To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
Bonus · Thu, May 09, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, we dive into the heart of "Excellence in Continuous Improvement Culture" with insights from two of the judging panel, Carla Thomas and Martin Brenig-Jones. They reveal the tough decision to award two outstanding winners, CooperVision and Smiths, each embodying excellence in CI Culture in their own unique approaches. Hear from these inspiring organisations and their journey to success, alongside insights from award sponsor, PMI, into what it is that attracts them to sponsor this prestigious accolade. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
S2 E38 · Mon, May 06, 2024
Step into the realm of leadership mastery as we meet Katie Anderson, an international recognised author, leadership consultant, coach and professional speaker. Join us as we delve deep into purpose-driven leadership, continuous improvement, and it's importance in organisational culture. We uncover transformative insights from Katie's bestselling book, "Learning to Lead, Leading to Learn," hailed with international acclaim, including the prestigious Shingo Publication Award! In this episode, Katie shares her profound experiences living across seven countries and collaborating closely with Toyota leader Mr Yoshino, offering a global perspective that enriches our understanding of leadership excellence. From aligning actions with inner purpose to embracing failure as a catalyst for growth, Katie unveils her secrets to fostering cultures of learning that accelerate individual and organisational impact. Explore the evolution of purpose-driven leadership and discover the pivotal role of reflection and continuous learning in personal and professional development. Gain insights into creating psychological safety and fostering a culture of continuous improvement, essential for driving innovation in today's dynamic landscape. This is an enlightening conversation not to be missed, as Katie takes us on a journey inside her remarkable career, offering precious insights into purpose-driven leadership, continuous improvement, and the transformative power of reflection and growth. Key Takeaways: Intention and Purpose-Driven Leadership: Katie emphasised the importance of aligning actions with inner purpose and values. Her approach to leadership involves helping individuals and organisations identify their purpose and develop habits that align with it. Learning and Continuous Improvement: Katie's journey, particularly her collaboration with Mr. Yoshino in Japan, highlights the value of continuous learning and improvement. Learning from others and reflecting on personal experiences are key drivers of growth. Serendipity and Seizing Opportunities: The conversation underscored the role of serendipity in life's journey, such as Katie's opportunity to collaborate with Mr. Yoshino. Recognising and seizing opportunities can lead to significant personal and professional growth. Purpose Evolution: Katie likened the evolution of purpose to the interweaving of threads on a loom, where core elements remain constant while new aspects are discovered over time. This evolution shapes leadership and personal development journeys. We discussed the evolution of leadership, from learning to lead to leading to learn. Katie's transition reflects a shift towards helping others learn and grow, highlighting the value that comes from mentorship and knowledge-sharing. Reflection and Learning: Reflection emerged as a crucial aspect of learning and leadership development. Katie shared how reflection led to
Bonus · Tue, April 30, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! The UK Excellence Awards celebrate organisations achieving significant operational transformations, benefiting customers and employees alike. Entries, ranging from cultural shifts to process improvements, compete for the prestigious Transformation Excellence Award. In this episode, we hear from 2023 laureates Jade Wilcox of Wilcox Limousines (winners) and Laura McLaren of Tesco (finalists), both sharing their transformation journeys. Additionally, we discuss the symbiotic relationship between the award and Strathclyde Business School, with Katie Ballantyne providing insights as both a school representative and a judge in this category. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
Bonus · Tue, April 16, 2024
This is Ever-So-Lean Extra, where we serve up an extra dose of excellence! In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business. We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all! In this episode, Matt sits down with forvis mazars Partner, Alan Frost, to explore the profound connection between forvis mazars and the UK Excellence Awards. Uncover the driving forces behind forvis mazars' steadfast commitment to recognising and celebrating excellence in business. Gain invaluable insights into the synergies between forvis mazars' values and the ethos of the UK Excellence Awards, and discover the transformative impact of this partnership on the business landscape. To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk . And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com .
S2 E34 · Sun, March 24, 2024
Tune that dial for an inspiration fuelled journey through the epic saga of Fix Radio, a modern-day David battling the industry Goliaths in the realm of UK radio. Led by visionary Founder Louis Timpany and industry veteran, Director Paul Chantler. Fix Radio's rise from humble beginnings to national acclaim is a gripping tale of passion, perseverance and the power of innovation. Join Paul and Matt as they peel back the layers of this captivating narrative, uncovering the secrets behind Fix Radio's meteoric ascent and the daring manoeuvres that propelled it to the forefront of the radio industry. What were the challenges? Where did the idea of a UK trades focused radio station come from? And what about the presenters, are they really builders? Prepare to be swept away by tales of triumph, resilience and the unwavering pursuit of excellence as we explore the remarkable journey of Fix Radio, a true underdog story for the ages. Key Takeaways: Station founder and visionary Louis Timpany’s recognition of a niche market opportunity for a radio station targeting builders highlights the importance of market research and identifying underserved or untapped niche markets. It was an opportunity that he spotted through everyday life. This identification inspired think big behaviours that led to realisation. Being brave and taking the opportunity to put his vision in front of Paul at the first opportunity was a calculated risk, but offering a big reward. Paul's extensive network and connections within the radio industry played a crucial role in facilitating the launch of FIX Radio. Leveraging existing relationships can open doors, provide valuable insights, and accelerate the process of building partnerships and securing funding. This really does demonstrate the importance of investing time and effort in networking, building relationship and earning trust. Launching a new venture, especially in a competitive industry like radio, requires persistence and resilience. Despite facing challenges and setbacks, Paul and Louis remained committed to their vision and persevered through the obstacles they encountered. Having that drive for excellence is a trait that can be seen in all successful people. Anything is possible if you put your mind to it and work hard. Paul emphasised the importance of authenticity in connecting with the target audience or customers. By recognising the need to resonate with builders, they demonstrated agility by shifting towards hiring authentic voices from the construction industry, contributing to the station's success. This underscores the significance of adapting strategies based on feedback and market dynamics. While Paul initially had a more modest vision for FIX Radio, Louis had a grander vision for the station's potential. Having ambitious goals and a clear vision can drive innovation, expansion, and long-term growth. The meeting of these two minds and compliment
S2 E33 · Mon, March 11, 2024
Welcome to a transformative episode of the Ever-So-Lean Podcast, where we delve into the fascinating world of sleep, stress management, and peak performance with the remarkable Alexandra Gibson. Join us on a journey of self-discovery and empowerment as Alexandra shares her insights into optimising performance and well-being through the power of quality sleep and stress management. From her acclaimed clinics in London's Harley Street to virtual boardrooms, Alexandra's mission is clear: to optimise performance and wellbeing by unlocking the power of quality sleep and stress management. Just how important is a good nights rest? Why does it matter? How many hours of sleep should we get? Get answers to these questions and more, as we explore the profound impact of sleep on our cognitive abilities, physical health, problem solving and overall well-being. Discover practical strategies for enhancing sleep quality, navigating change, and embracing a mindset of growth and positivity. Get ready to "awaken" your sleepy self and embark on the road to optimal performance and well-being with Alexandra Gibson. Key Takeaways: Alexandra emphasized the importance of routine and comfort in achieving better sleep and performance. Establishing familiar routines and creating a cosy sleep environment, whether at home or traveling, can significantly improve sleep quality. We explored the negative impact of screens, particularly the blue light emitted by devices like phones and laptops, on sleep quality. Alexandra highlighted the importance of avoiding screens before bedtime to regulate the body's natural sleep-wake cycle. Furthermore, the discussion debunked the misconception that sacrificing sleep for productivity is beneficial. Alexandra stressed the importance of getting adequate sleep (typically between 7 to 9 hours per night) for optimal performance and overall well-being. Insights into change management were provided, highlighting the need to understand individual mindsets and routines. Alexandra spoke about the importance of respecting people's preferences to facilitate smoother transitions and acceptance of change. – It goes back to the heart of continuous improvement and respect for people. Positive framing emerged as a powerful tool for encouraging behavioural change, with Alexandra emphasizing the benefits of focusing on healthier habits rather than dwelling on the negatives. The conversation underscored the interconnectedness of sleep, routine, mindset, and performance, providing valuable insights for individuals and organizations seeking to optimize well-being and productivity. Shifting gears to decision-making, Alexandra shared that lack of sleep can impair our abilities. Sleeping on a problem often leads to better solutions and decisions, highlighting the importance of quality sleep in problem-solving. REM sleep was highlighted as crucial for problem-
S2 E32 · Mon, February 26, 2024
In this episode, we dive deep into the world of personal growth and overcoming self-sabotage with the remarkable Ani Naqvi, Owner of the Ultimate Results Group. Ani's journey from surviving the 2004 Indian Ocean earthquake and tsunami to becoming a leading voice in executive coaching and mentorship is nothing short of inspiring. With over 15 years of experience in C-suite leadership, Ani has honed her expertise in unlocking the full potential of individuals and organisations. Through her brilliant coaching and mentoring, she has guided numerous CEOs, founders, and senior executives toward greater productivity, fulfilment, and mental freedom. In this insightful conversation, Ani sheds light on the often-overlooked phenomenon of self-sabotage, offering profound insights into understanding and overcoming internal barriers. She emphasises the importance of self-awareness in recognising negative emotions and thoughts as precursors to self-sabotaging behaviours, highlighting its pivotal role in fostering personal growth. Ani discusses strategies for identifying common inner saboteurs like the inner critic and perfectionist, and shares practical techniques for cultivating confidence and success. She delves into the transformative power of mindfulness practices, enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making. Join us for this enlightening conversation with Ani Naqvi as we uncover the keys to understanding and overcoming self-sabotage, unlocking true potential and living our best lives. 🔗 Links to Ani's resources: Ani's LinkedIn - https://www.linkedin.com/in/ani-naqvi/ Ultimate Results Group - https://ultimateresultsgroup.com/ Key Takeaways: Self-Awareness: Recognising negative emotions and thoughts as precursors to self-sabotaging behaviours. Highlighting its pivotal role in fostering personal growth. Identifying Saboteurs: Understanding common inner saboteurs like the inner critic and perfectionist. Crucial for overcoming detrimental voices and cultivating confidence and success. Mindfulness: Utilise the transformative power of mindfulness practices. Enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making. Neuroplasticity: Exploring how mindfulness exercises can reshape neural pathways towards a thriving mindset through neuroplasticity. Leading to increased positivity and resilience. Blueprint for Growth: Introducing the Ultimate Results Blueprint: Guiding individuals through steps including awareness, self-comp
S2 E31 · Mon, February 12, 2024
In today's episode, we're crossing the Atlantic to introduce you to two industry trailblazers reshaping lean systems - Sean Fields and Dr. Michael Sanders. Their Quantum Lean (QL) methodology promises to revolutionise traditional frameworks, offering simplification on traditional Lean methods and accelerated and sustainable improvements, particularly in high mix, low volume scenarios. Join us as we delve into Quantum Lean with Sean and Michael, uncovering a fresh perspective that transcends conventional approaches and hearing about where it has come from. Discover practical tips for garnering buy-in and ensuring the longevity of Lean initiatives, while challenging your perceptions of business purpose. 🔗 Links to resources: Dr. Michael Sanders LinkedIn - https://www.linkedin.com/in/dr-michael-sanders-893070a/ Sean Fields LinkedIn - https://www.linkedin.com/in/sean-fields-21290b45/ Quantum Lean Book - https://amzn.to/3SIXJut Key Takeaways: Quantum Lean Philosophy: Michael and Sean have developed something very exciting in the Quantum Lean philosophy, which focuses on the essence of Lean principles, particularly in high mix, low volume scenarios. They emphasise a product-centric approach, where every improvement is driven by the viewpoint of the product and its journey through the organisation. This philosophy evolved from a recognition of the limitations of traditional Lean methodologies, which may not always be easily applicable to other industries or scenarios. Instead, Quantum Lean offers a simplified, adaptable approach that prioritises real-world relevance and accessibility. Simplified Approach: Quantum Lean offers a simplified approach to improvement initiatives, cutting through the complexity of traditional Lean methods. By focusing on basic principles and straightforward tools, such as swapping a value stream map for a product path diagram, consisting of three symbols representing conversion, non-conversion and delay, it becomes more accessible to all levels of the organisation. This simplicity helps provide clear priorities for improvement and facilitates alignment and convergence within the organisation. It empowers frontline workers to take ownership and contribute to refining processes, leading to more effective and efficient operations. Focus on the Product's Perspective: One notable aspect of Quantum Lean is its emphasis on prioritising the needs of the product itself. This approach treats the product as the primary voice in process improvement, rather than solely focusing on customer or management perspectives. By adopting this viewpoint, organisations can better identify and address delays and non-conversions, cru
S2 E30 · Mon, January 29, 2024
Embark on a riveting journey with our guest Daniel Astarita, Managing Director at Kesslers London, as he unveils the transformative tale of rebuilding a retail giant. From transparent communication to strategic risk-taking, Daniel's leadership principles breathe life into Kesslers' incredible resurgence—£0 to £15 million turnover in just 2.5 years! Join us to explore the power of customer connections, agile adaptation and the delicate balance between efficiency and employee well-being. This episode is a masterclass in resilience, innovation and the unwavering pursuit of making UK retail the most exciting destination globally. Don't miss this dynamic conversation on the Ever-So-Lean Podcast! 🔗 Links to Daniel's resources: Daniel's LinkedIn - https://www.linkedin.com/in/daniel-astarita/ Kesslers London - https://www.kesslers.com/ Key Takeaways: The importance of honesty and integrity emerged as a crucial step in the turnaround process. Being transparent with stakeholders, including customers, about the challenges Kesslers faced helped to rebuild trust and credibility. Here Daniel really brought to the surface the power of great communication and transparency, and how they are foundational to building or rebuilding relationships and credibility during challenging times. Actively engaging with customers, explaining the company's journey, and seeking their support played a vital role in Kessler rising from the ashes. Daniel and his team have built a connection with their customer base and shown how commitment to improvement has contributed to rebuilding relationships. For me, this is a class touch from Daniel, it clearly demonstrates how customer relationships are a valuable asset, and involving them in the company's journey can foster support and loyalty. Daniel shared some of the strategic decisions that he’s had to make, such as negotiating with landlords, relocating to a cost-effective location, and how optimising space usage, proved essential in overcoming financial challenges. Daniel said it himself, it’s not always easy, and you cannot always be popular when making the right strategic decisions. But making tough calls, committing to and believing in your vision, is critical for navigating challenging periods and ensuring long-term sustainability. Adopting a people-centric leadership approach, where regular interactions with employees and maintaining an open and friendly atmosphere are prioritised, contribute to the positive and motivated workplace that Daniel describes at Kesslers. Leaders who prioritise their team's well-being and maintain open communication foster a positive work culture, which carries with it lower attrition, loyalty and a comradery in pursuit of the North Star, all of which are essential for long term success. The ability to be agile
S2 E29 · Mon, January 15, 2024
Embark on an illuminating journey through the realms of manufacturing, leadership, and personal growth with David Savage, a seasoned leader and Certified Professional Co-Active Coach (CPCC). David's expertise goes beyond the pursuit of process optimisation; he is driven by uncovering the latent human potential thriving within the manufacturing landscape. With diverse roles in engineering, manufacturing and leadership, David discerned a profound correlation between refining operational processes and nurturing talent. This realisation steered his trajectory towards coaching and personal development, deviating from conventional industry paradigms. In his role as a Transformation Leader, David's innovative coaching-centred approach yielded remarkable results, witnessing a doubling of output and substantial reductions in lead times. His methodology prioritises team engagement, fostering an organic culture of quality. David's impact extends beyond typical Lean Innovation practices, not solely fixated on defect reduction but also on cultivating environments that nurture talent and stimulate innovative thinking. His proficiency as a Professional Co-Active Coach empowers individuals to translate aspirations into actionable steps, breathing renewed vitality into organisations. In this enlightening episode, David shares invaluable insights into self-awareness, team dynamics, and unlocking untapped potential within organisations. He unveils strategies to nurture empowering cultures, challenge prevailing management fallacies and cultivate growth-oriented mindsets in manufacturing settings. 🌟 Embrace the Power of "No" and Prioritize Yourself! 💪 Dive into the essence of a true growth mindset with David Savage on the Ever-So-Lean Podcast. 🚀 Discover the intriguing concept of the Level 0 Meeting that promises to revolutionize your approach to personal and professional growth. Join us as we explore the uncharted territory of unleashing human potential, guided by David Savage's warmth and expertise. Key Takeaways: Human Factors in Processes: Recognising people's knowledge alongside technology is vital for more effective manufacturing processes, ensuring a holistic approach to operations. Empowering Leadership: Cultivating a culture of trust and collaboration through empowering leadership encourages innovation and maximises employee potential. Traits of Effective Leadership: Active listening and genuine care build strong relationships, fostering a positive work environment and enhancing productivity. Engagement for Results: Involving and engaging individuals fosters ownership, creativity, and enthusiasm, leading to better outcomes. Self-Reflection and Intention Setting: Regular self-reflection aligns actions with goals, contributing to personal growth and clarity in leadership. Lean Principles and Respect: Incorporating lean principles with respect for indiv
S1 E28 · Mon, December 18, 2023
Prepare for an extraordinary episode on the Ever-So-Lean Podcast featuring the remarkable Aston Avery. An advocate for autism acceptance and mental health awareness, Aston shares his inspiring narrative. From overcoming childhood challenges with autism, health issues and bullying to emerging as a beacon of advocacy, a performer, presenter and confident radio host, Aston's journey is one of resilience and growth. Aston's remarkable story is not only an inspiration but a testament to his unwavering spirit and a 'can do' attitude. Despite being a multi-award-winning charity ambassador, Aston's humility and genuine warmth shine through. His captivating sense of humour and down-to-earth nature make for an endearing and engaging conversation. Aston's ability to see the positive, overcome challenges and find his way, demonstrating astounding personal resilience, leaves us with powerful life and business lessons that really do underline the importance of diversity, equality and inclusion in our workplaces and communities, and the power of positivity. Don't miss this opportunity to hear from a remarkable and endearing human being who's leaving a lasting impact on both the people that he meets, and society as a whole. 🔗 Links to Aston's resources: Team Avery Essex - https://www.teamaveryessex.com/home/ Anna Kennedy Online - https://www.annakennedyonline.com/ Aston on the Radio (Gateway 97.8) - https://www.gateway978.com/author/aston Key Takeaways: Aston's journey epitomises resilience, advocacy and purpose-driven dedication. His ability to confront adversities, advocate for autism awareness and pursue his passion for performing arts offers valuable insights applicable to both life and business. In life, Aston's resilience serves as a lesson in facing challenges with fortitude. Embracing setbacks, much like Aston did with his health issues and societal misconceptions, teaches us to navigate unexpected hurdles with determination and persistence. Similarly, in the business world, encountering setbacks or market fluctuations is common. Embracing resilience enables adapting to changes, driving progress and achieving long-term success. Aston's dedication to autism awareness emphasises the vital importance of diversity, equality and inclusion (DEI) in society. His advocacy not only drives positive societal change but also underscores the need for stronger community bonds through understanding and acceptance. In the business realm, supporting DEI initiatives goes beyond ethical responsibility. It bolsters brand reputation, cultivates customer loyalty and nurtures robust employee engagement. Embracing diversity isn't a mere obligation; it's about valuing individual perspectives, creating an inclusiv
S1 E27 · Mon, December 04, 2023
In this ground-breaking episode, we unveil the transformative power of Standard Operating Procedures (SOPs) with Tom Hughes, an industry luminary who has navigated multiple sectors with finesse. Tom, a seasoned professional rooted in Engineering and Lean Methodologies, opens the door to a world where SOPs are not just a corporate necessity but a strategic force for operational excellence. We kick off delving into the genesis of GEMBADOCS, Tom's brainchild born from a need to revolutionize SOP creation and management. Tom's insights reveal how GEMBADOCS identified the void in SOP handling, turning mundane procedures into a dynamic tool for efficiency and growth. Tom shares his invaluable experiences highlighting the most prevalent pitfalls companies face with SOPs. He unveils how GEMBADOCS addressed these challenges, reshaping SOP management from a 'folder in a drawer' scenario to an actively utilised strategic asset. The conversation pivots to the significance of placing SOPs precisely where they are needed, at the right time, and for the right people. Tom elaborates on how SOPs provide solutions rather than just guidelines, becoming instrumental in unlocking efficiency and operational prowess. Tom unravels the mystery behind escaping the SOP wallpaper syndrome, where SOPs merely gather dust in forgotten folders. He provides a roadmap for organisations to not only create SOPs but to ensure their active usage and relevance. Discover how SOPs intertwine seamlessly with Lean principles, fostering a culture of Continuous Improvement. Tom presents compelling success stories where GEMBADOCS has significantly streamlined SOP creation and usage, bringing tangible benefits to companies globally. The discussion zooms into the future, predicting the trajectory of SOP management amid rapid technological evolution. Tom sheds light on the promising horizon, emphasising the role of technology in enhancing SOP accessibility and effectiveness. Closing with a treasure trove of advice, Tom shares invaluable insights and best practices for organisations struggling with SOP management. He emphasizes the importance of collaboration, simplicity, technology adoption and a culture of Continuous Improvement for SOPs to be truly impactful. This episode is a journey through the evolution of SOPs, from overlooked documents to strategic powerhouses. Tom Hughes's expertise and GEMBADOCS' innovation mark a pivotal shift, transforming SOPs into dynamic tools that not only streamline operations but also foster a culture of continuous improvement and efficiency within organisations. Tom offers Ever-So-Lean listeners a 10% discount on a subscription to GEMBADOCS following a 30-day FREE trial. Simply follow this link and then quote the code 'EVERSOLEAN10' to benefit from this incredible offer - <a href='https://www.linkedin.com/safety/go?url=https%3A%2F%2Fgembadocsapp.page.link%2F77bEaYkFTF64t7dd7&trk=flagship-messagi
S1 E26 · Mon, November 20, 2023
On this episode of the Ever-So-Lean Podcast, we embark on a profound exploration of Mental Health, Wellness, Resilience and Mindfulness with our esteemed guest, Bill Carson. Bill, a visionary leader in the sphere of mental wellness, brings a wealth of experience as an author, speaker, facilitator, and coach, dedicating his life to guiding individuals, businesses, and communities through the complexities of mental health challenges. Bill provides insights on: Mindfulness Mastery: Discover practical strategies shared by Bill for seamlessly integrating mindfulness practices into daily routines, fostering present-mindedness and grounding. Empathy vs. Sympathy: Delve into the distinctions between empathy and sympathy, unveiling deeper insights challenging conventional perspectives. Strategies for Stress Management: Gain invaluable techniques for stress management and burnout prevention, nurturing mental and emotional wellbeing. Navigating Change: Explore the emotional landscape of change management and the Four W's framework (why, what, how, what-ifs) crucial for successful workplace transitions. Managerial Empathy: Highlighting the significance of managers recognizing and empathetically addressing team members' mental health challenges, fostering a supportive work environment. Creating Safe Spaces: Explore the importance of authentic, open dialogues that validate feelings, build trust, and foster genuine connections. Leadership Dynamics: Unveil the essence of empathetic leadership, where understanding, support, and compassion intersect with business demands and mental health awareness. Resource Spotlight: Bill's newly released book, "SAFE Conversations for Work and Life," and workshops dedicated to mental health, offering valuable tools for personal and professional growth. Overall Impact: This episode echoes the essential need for empathy, mindfulness, and space for emotional expression in both professional and personal realms. Bill's insights serve as a guiding light towards holistic mental wellness and resilience. Tune in to this enlightening conversation with Bill Carson, as he navigates the intricate tapestry of mental health, providing a roadmap towards a more empathetic, mindful, and resilient way of living. Key Takeaways: 1. Change is a rollercoaster of emotions, right? Knowing how folks react—both positively and negatively—makes all the difference when change hits. 2. Ever tried flipping a bad mood to a good one? Bill talked about shifting your mindset, focusing on a positive mindset and keeping check of emotions. 3. The Four W's of Change Management were great—why, what, how, and the what-ifs—are like the roadmap for making changes in any work place. 4. For real, when change hits, people’s emotions matter. Ignoring how it messes with folks' feelings can crank up the stress levels big time. Factoring in this in t
S1 E25 · Thu, November 09, 2023
Get ready for an extraordinary, bumper special episode of the Ever-So-Lean Podcast! In this episode (Part II), Matt takes you on a thrilling journey back to the unforgettable night of October 5th when the prestigious London Hilton Bankside played host to the UK Excellence Awards 2023. This wasn't just any celebration; it marked a momentous milestone as the British Quality Foundation (BQF) celebrated 30 glorious years as the Home of UK Excellence. Picture a night brimming with brilliance, dedicated to honouring remarkable achievements and capturing the very essence of excellence. Matt has your backstage pass to relive the electric atmosphere, the jubilant celebrations, and to introduce you to the incredible individuals who made this event truly exceptional. It was an evening where inspiration flowed freely, where exceptional individuals united to share their extraordinary paths to excellence. The event was nothing short of a triumph, with a record-breaking number of entries and tickets selling out in the blink of an eye. A dedicated panel of 76 experts deliberated on 475 talented individuals from 134 different teams and organisations, making this the grandest BQF awards program to date. If you're in need of uplifting, feel-good vibes and eager to hear about outstanding work not only in the UK but beyond, you're in the right place. Brace yourself for some live event audio that captures the exuberant atmosphere, making this episode a lively and charming experience like no other. Visit the BQF to learn more about the wonderful work they do, enquire about becoming a member and enjoy the benefits - https://www.bqf.org.uk/ Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
S1 E24 · Mon, November 06, 2023
Get ready for an extraordinary, bumper special episode of the Ever-So-Lean Podcast! In this episode (Part I), Matt takes you on a thrilling journey back to the unforgettable night of October 5th when the prestigious London Hilton Bankside played host to the UK Excellence Awards 2023. This wasn't just any celebration; it marked a momentous milestone as the British Quality Foundation (BQF) celebrated 30 glorious years as the Home of UK Excellence. Picture a night brimming with brilliance, dedicated to honouring remarkable achievements and capturing the very essence of excellence. Matt has your backstage pass to relive the electric atmosphere, the jubilant celebrations, and to introduce you to the incredible individuals who made this event truly exceptional. It was an evening where inspiration flowed freely, where exceptional individuals united to share their extraordinary paths to excellence. The event was nothing short of a triumph, with a record-breaking number of entries and tickets selling out in the blink of an eye. A dedicated panel of 76 experts deliberated on 475 talented individuals from 134 different teams and organisations, making this the grandest BQF awards program to date. If you're in need of uplifting, feel-good vibes and eager to hear about outstanding work not only in the UK but beyond, you're in the right place. Brace yourself for some live event audio that captures the exuberant atmosphere, making this episode a lively and charming experience like no other. Visit the BQF to learn more about the wonderful work they do, enquire about becoming a member and enjoy the benefits - https://www.bqf.org.uk/ Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
S1 E23 · Mon, October 23, 2023
Join Matt on this thrilling episode of the Ever-So-Lean Podcast as we embark on an enlightening journey through the transformative realm of Lean Agile, guided by the legendary Gene Lee, the mastermind behind the ground-breaking Lean Agile 5C's Methodology. In his exclusive conversation, Gene Lee, a true Lean and Agile luminary, reveals the inspiration behind his innovative creation and the key experiences that led to its inception. He explains how the Lean Agile 5C's Model is a fusion of Lean and Agile principles, resulting in a dynamic framework designed to reshape business practices. Gene walks us through the core principles of the Lean Agile 5C's Model - Customer Centricity, Collaboration, Coordination, Communication, and Continuous Improvement. These five Cs form the bedrock of the framework, driving organisations toward a culture of continuous improvement. Unravelling the secrets behind the model's success, Gene emphasizes the pivotal role of the Voice of the Customer. He shares real-world examples of how customer feedback has shaped the model's evolution, preventing wasted resources and faulty expansion strategies. For organisations eager to implement the Lean Agile 5C's Model, Gene provides essential steps and valuable advice for overcoming common challenges during implementation. He highlights the significance of breaking down silos, fostering cross-functional teamwork, and empowering teams through consistent priorities. The episode also delves into how success and impact are measured in practice, emphasizing everyday metrics that gauge an organization's progress in adopting the framework. Don't miss this opportunity to learn from a Lean Agile maestro and discover how the Lean Agile 5C's Model is redefining the future of business. Gene Lee's exceptional journey and innovative methodology will leave you inspired and ready to embark on your own path to transformation. Get ready to be a part of the Lean Agile revolution! Tune in to the Ever-So-Lean Podcast and become a Lean Agile Avenger. Lean back, and let the transformation begin! Key Takeaways: 1. Lean Agile 5C is a framework that combines Lean, Agile, and other methodologies for continuous improvement. 2. The model focuses on five Cs: Customer Centricity, Collaboration, Coordination, Communication, and Continuous Improvement. 3. The framework's goal is to foster a culture of continuous improvement within organizations. 4. Customer feedback and the Voice of the Customer (VoC) are vital for success. 5. The eight common types of waste seen in Lean methods are applicable everywhere. 6. Collaboration, coordination, and communication are essential for continuous improvement success. 7. Leadership should prioritize consistency in priorities and empower teams. 8. Breaking down silos and encouraging cross-functional teamwork is crucial. 9. The Lean Agile 5C framework aims to build a culture
S1 E22 · Mon, October 09, 2023
Join Matt as he hops into the fast lane as we sit down with the dynamic founder and CEO of SIM Motorsport Ltd, Simon Ricketts, who has been on the exhilarating journey to redefine the SIM racing world with Lean excellence. Simon takes us on a thrilling ride through his career, from diverse adventures in sales, security, hospitality and military service to becoming the driving force behind an electrifying SIM motorsport experience in the UK. Since taking the helm in October 2021, Simon has catapulted SIM Motorsport to the forefront of the industry, known for its cutting-edge race car simulators featuring the officially licensed 4-point haptic suspension system sanctioned by the prestigious FIA – the most realistic sim experience you'll find. In this episode, we explore how Lean principles are embedded into the DNA of SIM Motorsport Ltd, from design to operations, with practices like Kanban, Right First Time and benchmarking ensuring every aspect is finely tuned for efficiency. We delve into the role of data analysis and performance metrics, especially in telemetry, and discover the most effective Lean tools like Cause & Effect and Right First Time. Learn how Simon and his team streamline logistics and event preparation using the Venus Management System, enabling complete remote control and feedback. Explore why professional drivers, racing enthusiasts and corporate parties all flock to SIM Motorsport Ltd for its realistic simulators, telemetry, risk-free experimentation and above all else, realism! Simon shares his vision for the future of Lean in the SIM racing industry, with plans to expand already racing ahead, his proof of concept ultimately creating a more efficient and enjoyable experience for racers and enthusiasts. So many key learnings to takeaway that are applicable to to your workplace. Simon's journey and the Lean principles at SIM Motorsport Ltd serve as a shining example of how continuous improvement and data-driven decisions can transform an industry. From 5S practices to daily quality checks, the team at SIM Motorsport embraces precision and customer focus. Discover how Simon's passion for process mapping has created a world-class experience, and see how data-driven coaching, akin to the Toyota Kata, helps racers improve their performance. In an ever-evolving world, Simon is excited about the potential of AI technology in motorsport, while valuing the irreplaceable human touch and knowledge. This episode is packed with valuable insights and lessons that apply not only to motorsport but to any industry. So, buckle up and get ready for an adrenaline-fueled journey of Lean inspiration, benchmarking, and innovation with Simon Ricketts of SIM Motorsport Ltd. If you're seeking a new obsession or simply a good time, make a pit stop at SIM Motorsport Ltd in Gillingham, Kent, UK, and experience the future of racing today! Explore upcoming events and the RACE SCHOOL program, d
S1 E21 · Mon, September 25, 2023
🎙️ Get ready to dive into the world of continuous improvement with our special guest, Russell Watkins, the Co-founder of Sempai®! With a diverse background spanning Operations, Materials, and Lean across the Automotive, Aerospace, and Construction Equipment sectors, Russell brings a global perspective to enhancing business performance. In this exclusive episode of the Ever-So-Lean Podcast, Russell opens the door to his incredible journey, sharing real-life stories of failures that have not only shaped his career but also served as stepping stones to success. 🌟 Join us as we uncover how setbacks can be transformed into invaluable lessons that propel both individual and organizational achievement. Russell's experiences, from "5S gone wrong" to tackling the world's largest fishbone, reveal the gritty realities of continuous improvement. 🌊 But fear not, for these tales of challenge and triumph are bound to inspire you on your own journey of improvement, innovation, and growth. Prepare for an insightful conversation that delves deep into the ups and downs of a continuous improvement career. Stay tuned as Russell 'opens the Kimono' and invites you into his world of transformation, problem-solving, and unshakable determination. 🎧📊 Don't miss this opportunity to gain fresh insights and motivation to elevate your own professional and organizational endeavours. Welcome to the Ever-So-Lean Podcast with our special guest, Russell Watkins! 🎉 Key Takeaways: Russ describes "opening the kimono" as a Japanese term originating from the 1890s, meaning showing a bit of yourself, some humility, a bit of the real you. This practice can help build strong and trusting relationships, creating a comfortable environment between hierarchies in organisations. If you find yourself at the early stages of your career, there's no need to panic about the next steps. Take your time, try different things, learn, and keep forging your own path. In the end, it will work out. Factories represent a microclimate where the shop floor is brimming with knowledge, experience, politics, banter, and familial-like units. Taking the time to involve and understand this environment is well worth the investment. Russ's story from Lotus, where he travelled to Belgium and Peru to understand why windscreens were cracking, serves as a prime example of how time, money, and effort can be wasted when direct engagement with operators would have provided the necessary information. Imposter syndrome often preys on our insecurities. It can lead us to become defensive and reluctant to show vulnerability and humility. We might fear that revealing a lack of understanding, asking questions, making a mistake, or showing a "weakness" will cause others to lose respect for us, judge us, or mock us. However, in reality, very few people will react negatively to this. In fact, evidence suggests that the percept
Mon, September 11, 2023
Get ready for a rip-roaring episode of the Ever-So-Lean Podcast! 🎙️ Join us as we embark on an eye-opening journey with the one and only Noel Warnell. With over two decades of software expertise and a passion for devouring books and Agile expertise, Noel is about to drop some serious wisdom that will leave you craving more. In this episode, you'll discover: 📚 Revolutionise Your Reading Habits: Noel reveals his secrets for making the most out of your reading time. Learn how to cut through the noise, identify the most valuable sections, and establish a daily reading habit that fits your busy life. 🚀 The Power of Lean Portfolio Management (LPM): Dive deep into the world of LPM, a game-changer for large organisations. Discover how breaking projects into smaller, testable segments can skyrocket your efficiency and agility, all while reducing risk. 🌟 Continuous Improvement Unveiled: Noel identifies how without knowing it we are all embracing a Lean mindset in our daily life. Prepare to be inspired, informed, and utterly entertained as Noel guides you through the world of Agility, Transformation and getting on top of your backlog of books! This episode is your golden ticket to becoming a more agile, innovative, and book-loving version of yourself! 🔥 Don't miss out – your journey to a brighter, leaner future begins here. 🚀📖 Key Takeaways: **Adapt Your Reading Habits:** Reading cover to cover is something we learnt at a round age, but may not be necessary as an adult. Identify the sections that are relevant to you and establish a regular reading habit, even if it's just 5 minutes a day. **Don't Force Yourself:** Don't hesitate to put down a book if it doesn't resonate with you. Just as you would walk away from a movie or conversation, it's okay to ditch a book that isn't connecting with you. You won’t hurt its feelings. **Books on a Budget:** You don't need to be wealthy to read. You can access books from libraries, charity shops, through neighbourly generosity, even from some cafes and old telephone boxes. **Rethink Note-Taking:** Consider alternative methods like sketch noting and mind mapping to retain information effectively, rather than relying solely on traditional note-taking of it doesn’t work for you. It is scientifically proven that we retain more information when it’s visual. Be creative. **Continuous Improvement:** Embrace a lean and continuously improving mindset in your daily life. It's a natural part of human evolution. You’d be shocked to realise how many of your daily activities are performed in a lean way without you even realising it. Think about it. **Internal Culture Transformation:** If you want lasting change and a desired culture in your organization, it must come from within rather than relying solely on external experts or consultants. The best way to utilise a consultant is to use their knowledge and experienc
S1 E19 · Wed, August 23, 2023
Welcome to another exhilarating episode of the "Ever So Lean" podcast! Today, we have the privilege of hosting a true visionary in enterprise learning and development, Steve Dineen. He is the trailblazing founder of Fuse, a ground-breaking enterprise learning and knowledge platform that has transformed the way people engage with learning experiences. In this electrifying conversation, we take a journey through Steve's remarkable career, from scaling and selling the UK's second-largest bespoke digital learning company to his inspiring initiative, Fuse School. Through Fuse School, Steve has democratized education by offering GCSE-grade education to millions worldwide, completely free! Steve's passion for leveraging cutting-edge technology, particularly AI, to reshape education shines brightly. We explore his insights into AI's imminent role in education and its incredible potential to revolutionize traditional learning landscapes. As the episode unfolds, we dive deep into how Fuse harnesses AI to create personalized, adaptive, and enriching learning experiences. We uncover the delicate balance between AI-driven automation and the irreplaceable human touch in learning. While the future is promising, challenges loom—Steve delves into the considerations surrounding evolving AI technology, data privacy, and ethical concerns. 🌟 But that's not all! 🌟 Get ready for some lightning-round excitement as Steve takes on the "Yes, No" challenge. Can he conquer the rapid-fire questions without uttering a "Yes" or "No"? With the closing notes, we extend our heartfelt gratitude to Steve Dineen for sharing his insights and transformative journey with us. If you've enjoyed this captivating episode, remember to subscribe and follow the "Ever So Lean" podcast at eversolean.com. Your reviews mean the world to me, so take a moment to like and review us on your preferred platform. Key Takeaways: Steve challenges the conventional approach to learning by advocating for personalized learning experiences that AI can provide. He believes that educators often design learning based on their own preferences rather than adapting to individual needs. Steve’s perspective contrasts with traditional methods that involve passive learning, where information is presented and then expected to be retained and applied. An approach that rarely achieves the desired output. We’ve all experienced it, ask yourself “do I enjoy that”. “Did I retain the knowledge”? Steve shared intriguing examples of harnessing collective intelligence within his team and enhancing it using AI technology. One fascinating use case involved incorporating the voice of “celebrities” to make the content more engaging. Addressing concerns about AI and job displacement, Steve offered a thought-provoking insight: “it’s not AI that is going to take your job, it’s someone using AI that will take your job.” He draws parallels to the tra
S1 E18 · Sun, August 13, 2023
Today we meet Dr. Lynn Kelley, an esteemed professional whose illustrious career spans leadership roles in engineering, supply chain management, and continuous improvement across diverse global industries. Notably, she retired as the Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, guiding their investment endeavours. Prior to her tenure at Union Pacific, Lynn held influential positions, including Vice President of Operational Excellence at Textron, where she earned a seat at the executive leadership table. Additionally, she was the visionary force behind Union Pacific's innovation program, driving transformative thinking within the organization. Lynn's academic brilliance shines through her teaching experience in undergraduate and graduate statistics courses, bolstered by her PhD in evaluation and research. Before venturing into academia, she excelled in executive roles, such as the Executive Vice President and Chief Operating Officer of Doctors Hospital in Detroit. Throughout her extraordinary career, Lynn has been a masterful guide in Change Management initiatives. But beyond her executive accomplishments, Lynn captivates audiences as a seasoned keynote speaker and esteemed author. Her latest book, "Change Questions," was co-authored with John Shook. In this episode, we have the privilege of hearing all about this game-changing book, accompanied by a downloadable Digital Workbook that empowers readers to embark on transformative Change Management activities. With her wealth of experience and innovative strategies, Dr. Lynn Kelley continues to inspire and empower individuals and organizations alike, solidifying her position as an influential figure in the world of Change Management. This episode promises to provide deep insights into Lynn's remarkable journey and her ground-breaking book, "Change Questions." Key Takeaways: 1. Research varies but it’s a safe bet that the probability of the implementation of change being a success is 30-40%. The entire purpose of the change questions book is about increasing that probability. 2. The Change Questions book aims to increase the probability of successful change implementation based on a Union Pacific case study. It offers 11 flexible questions to consider before implementing change, with the goal of achieving sustained success defined as 6 consecutive months of meeting or surpassing the point of implementation within a 12-month period. 3. The book encourages a fluid approach, allowing readers to choose relevant ideas and take ownership of the change process. To support implementation, a digital workbook is available for free on www.changequestions.net, providing additional information. 4. Lynn emphasised the value of learning from failure. Planning for failure with mitigating actions and encouraging adapting and overcoming c
S1 E17 · Mon, July 31, 2023
Welcome to the Ever-So-Lean Podcast, where in this episode we embark on an exhilarating journey into the world of Formula One, a sport that thrives on continuous improvement and Lean principles. In this high-speed environment, competition and regulations are at an all-time high, making efficiency paramount. Formula One teams operate under cost capping measures and by embracing Lean principles, they optimize operations, streamline processes, and allocate resources wisely, leaving no room for waste. Every action is focused on maximizing performance, making even the smallest enhancement count. The agility and adaptability demanded by this sport are nothing short of crucial. With the landscape constantly evolving, Lean principles equip teams to respond quickly to changing circumstances, whether it's adjusting strategies during a race or adapting to new regulations. By integrating Lean into their DNA, teams maintain a competitive edge and stay ahead of the game. Safety and reliability are non-negotiable in Formula One, and here too, Lean plays a vital role. Proactive risk management ensures the well-being of drivers and crew members, while error prevention techniques enhance overall reliability and performance. Lean methodologies provide the framework for a robust safety culture that keeps everyone involved protected. At the heart of Formula One lies innovation and technological advancements. Lean fosters a culture of innovation by encouraging teams to push boundaries, explore new ideas, and leverage cutting-edge technologies. It's a breeding ground for ground-breaking developments that shape the future of the sport. In this fast-paced world, teamwork is the bedrock of success, and Lean principles enhance collaboration and communication. The seamless coordination of the pit crew during a high-pressure pitstop exemplifies the power of Lean teamwork. Every member understands their role, communicates effectively, and trusts their teammates, leading to lightning-fast pitstops that can make all the difference in a race. Our guest today, Mark Gallagher, is a legendary figure in Formula One with over three decades of experience. He has held senior roles in prestigious teams, shaped the regulatory environment, and been at the forefront of technological advancements. As an author, his insightful books provide valuable perspectives on the sport and its management. Through his media work, public speaking engagements, and industry analysis, Mark continues to shape the landscape of Formula One, further solidifying his status as a respected industry analyst and sought-after speaker. With Mark's guidance, we will learn valuable lessons from this pulse racing sport, that you can apply in your organisation. Key Takeaways: CI in Formula One is commonly an organic way of working. Most engineers do not have a physical education in Lean or alike. It’s ingrained in the way they work. It’s the way they do things.</li
S1 E16 · Mon, July 17, 2023
In this episode we're onto Business Agility and its transformative power in organisations. Join Matt and special guest, James Dwan, the CEO of Catalyst Consulting. James is a seasoned expert in Business Transformation, well-versed in Agile frameworks, Systems Thinking, Strategy Deployment, Digital transformation) and Lean Six Sigma. Throughout his career, James has successfully implemented innovative business transformations, combining the power of Lean and Agile methodologies, earning praise from esteemed clients such as The London Stock Exchange, UKRI, Elavon, and Essex County Council. With his wealth of experience, James shares his valuable insights on Agile techniques, shedding light on the benefits and practical applications of Business Agility at both the team and organisational level. Agile, a new contender in the world of Continuous Improvement methodologies, is making waves beyond its origins in the software industry. Just as Lean transcended automotive and factory settings, Agile is now taking the world by storm. What sets Agile apart is its iterative and collaborative problem-solving approach, breaking down complex adaptive problems into smaller increments and fostering continuous learning and adaptation through rapid feedback. Elements that in this episode James helps us to really understand. While commonly associated with software development, Agile's versatility extends far beyond that domain. Agile approaches like Scrum or Kanban can effectively manage and track improvement projects in various business initiatives. Today, we dive deep into the realm of Agility, exploring its origins, unique characteristics, advantages, disadvantages, and practical uses. By delving into the foundations of Agile and understanding its distinguishing features, this episode aims to equip you with an entry-level understanding of the value Business Agility can bring to your organisation. James's expertise will provide valuable insights and first hand experiences, allowing you to grasp the benefits of Agility and how it can be effectively applied in your own workplace. Key Takeaways: It’s about making it enjoyable. Creating an environment where people are empowered to make change and challenge the status quo. Creating passion for change within your organisation. Creating that joy of discovery just can’t be bought. It’s imperative to a healthly organisation. Agile is about getting value to a customer. Its framework is a set of values, principles, and practices that guide the implementation of Agile frameworks like Scrum and Kanban. It emphasizes cross-functional teams, iterative development, and continuous improvement. Key components include a product backlog, fixed-time sprints/iterations, daily stand-up meetings, sprint review and retrospective sessions, and a focus on delivering value and adapting to change. Agile fosters collaboration, customer involvement, and flexibility in software
S1 E15 · Mon, July 03, 2023
Today's episode is all about Project Selection and Statistical Analysis, where we aim to provide you with practical guidance and insights. We understand that choosing the right projects can be overwhelming, but fear not! We are here to help you transform problems into well-defined projects that lead to growth and success. Building a strong pipeline of projects is essential for addressing organizational challenges and driving progress. Statistical Analysis, though initially intimidating, is a fascinating realm that holds great power in continuous improvement. It enables us to summarise data, test hypotheses, and make evidence-based decisions that bring about impactful changes. In this episode, we will gently introduce you to three statistical analysis techniques: the '2 Sample T-Test', Correlation Analysis and Regression Analysis. Consider this episode as a refreshing sip of a tropical cocktail of statistical knowledge, leaving you craving for more. And joining us today is Pranav Radhakrishnan, a distinguished Director at Novartis, a leading global pharmaceutical company. With his expertise in Operational Excellence and Lean Six Sigma, a Masters in Industrial Engineering, a pending MBA from Columbia University and a remarkable career journey, Pranav brings a unique and knowledgeable perspective to project selection and statistical analysis. Together, we will explore practical strategies and inspiring experiences that will empower you to prioritize strategic projects, drive financial growth, and enhance engagement. Get ready to unlock the secrets of Project Selection and Statistical Analysis with Pranav's invaluable insights. Key Takeaways: Learn to select the right tool for the right problem. It comes with experience. Pranav gave a great method of taking problems to projects, that directly relate to the business objectives. Get people together, directors, department leads, supervisors, front line employees. All roles – get them in a room. Look at overarching operational strategic objectives. Large scale objectives. 3 or 4 is sufficient. Then rank these by importance with a score of 1-10. 10 being most important. As a group, brainstorm using post it notes to document the biggest opportunities and issues that people see. No rules, just get them all noted down. If struggling, try a negative brainstorm and then flip the outputs to create opportunities. Then group the post it notes by categories e.g. processes or services. Think about the effort vs ease vs impact of the issues noted. An impact matrix is a great tool for this. Colour code them if it helps. Next up, use a cause and effect matrix style process to help determine which to focus on. Rank each problem by importance, on a scale of 0-10 (10 being critical). Then rank each opportunity one by one to see correlation to each strategic goal. Give it a 0 if no relation, a 1 if minima
S1 E14 · Mon, June 19, 2023
Dr. Jeffrey K. Liker is a renowned expert on the Toyota Way and a retired Professor of Industrial and Operations Engineering at the University of Michigan. He is the president of Liker Lean Advisors, where he provides consulting, coaching, and training services based on Toyota's principles. Jeff is the author of multiple influential books, including the international best-seller "The Toyota Way," which has sold over 1.2 million copies worldwide. His books have received prestigious awards and have shaped organizations around the globe. On the Ever-So-Lean Podcast today, we are privileged to have Jeff as our guest. He will provide valuable insights into Toyota and the Improvement Kata, explaining its role within Toyota's management principles and how it complements other components to foster effective organizational development. Additionally, Jeff will offer an exclusive behind-the-scenes glimpse into his latest co-authored novel alongside Tilo Schwartz "Giving Wings to Her Team," which explores the journey of a character refining her coaching skills in nurturing scientific thinking. Join us for an engaging conversation with this influential figure, inspiring individuals and organizations worldwide to embrace the Toyota Way for continuous improvement and success. Key Takeaways: You can sign up online to visit Toyota Plants on dedicated tours which they offer. Available online. Toyota train their people by doing. They assign them a coach and let them learn on the job. This supports creating sustainable culture. The Toyota Way talks about the 4P model. Philosophy (long term scientific thinking. Thinking about it as a social and technical system with the people at the Centre), Process (one-piece flow, Lean), People (observe the process to see when it fails, a process is never perfect, we know it will fail, we expect it, but need to learn how. People see these and find solutions to the problems), Problem Solving (scientific thinking, understand what happened, what were the conditions that caused the problem, what was the root cause, try alternative solutions, pick the best solution based on data and evidence, that then becomes the new standard) Managers have yearly targets on quality and productivity. They must think scientifically to solve real problems. A boss is there to develop and coach their people in problem solving. A boss is in a coaching position. At all levels, allow teams to struggle what “waste time” to solve problems, as this builds a capability. Stand and watch. Observing a process to understand variation Kata comes from martial arts. Learning movements repeatedly until mastered, repeatable and without thinking. This is Kata. Master one Kata at a time. Toyota culture is built on people being taught problem solving. Practice, practice, practice. Toyota Kata is scientific thinking. Tar
S1 E13 · Mon, June 05, 2023
Welcome to another empowering episode of the Ever-So-Lean Podcast! Today, we have a true luminary joining us to delve into the captivating realm of organisational culture and change. Get ready to be inspired by the incredible insights of Karen Leftley, a seasoned change and transformation professional with over three decades of experience driving successful transformations. Karen's journey in the world of change and transformation took flight during her illustrious 29-year career at BT. As a leader of large-scale change and project teams, she honed her skills and left an indelible mark on the organisation. With expertise grounded in renowned industry practices such as Lean, Six Sigma, Project, and Change Management, Karen became a driving force behind her remarkable accomplishments. Now serving as the Director and Founder of Boomster Consulting, Karen continues to revolutionise the industry. Her wealth of experience and proven methodologies empower organisations to embrace change and achieve extraordinary results. Notably, Karen's unwavering commitment to excellence is exemplified through her role as the President of the British Quality Foundation (BQF), underscoring her invaluable contributions to the field of business transformation. Karen's prowess extends far beyond her professional achievements. She possesses an exceptional gift for swiftly building deep, trusted relationships with individuals at all levels. Whether collaborating with senior executives on enterprise-wide initiatives or empowering front-line teams, Karen's innate ability to engage and inspire sets her apart. Her passion for ensuring that everyone feels valued and motivated to contribute to the transformation journey is a testament to her outstanding leadership skills. In this captivating episode, Karen unveils transformative wisdom and practical strategies to shape and change the culture within your organisation. Prepare to gain profound insights into the significance of culture, influencing employee behaviour, customer experiences, talent retention, innovation, and organisational adaptability. By the episode's end, you'll be empowered, confident, and brimming with energy to drive sustained transformation within your organisation. Join us in this enlightening conversation with Karen Leftley as we embark on a riveting exploration of organisational culture and change. Allow her wealth of experience and expertise to inspire and equip you with the tools to create a thriving culture, forging the path to long-term success and exponential growth. Key Takeaways: Surround yourself with people that challenge you. Love what you do. Enjoy it when that happens you deliver results Create a clear direction where you want to go. What is it that you’re trying to achieve and really identify a clear purpose of why the role people perform within your organisation is important. It goes a long way to helping create that culture s
S1 E12 · Wed, May 24, 2023
Today, we have a very special guest joining us, the one and only Dr. Alaa Garad, a true titan in the world of Quality Management and Organisational Learning. With an astonishing 24+ years of experience and an impressive track record in esteemed organisations like Emirates Airlines, Union National Bank, and IIP UAE, Dr. Garad is a highly acclaimed industry expert. Hold onto your seats as Dr. Garad takes us on a captivating journey into the realm of learning-driven organisations. He is not just any expert; he is the visionary creator of the revolutionary Learning-Driven Organisation Model, a concept that has transformed countless businesses. If that wasn't enough, he's also a bestselling author, with his ground-breaking book, 'The Learning-Driven Business,' captivating readers worldwide. In recognition of his exceptional contributions, Dr. Garad was honoured with the prestigious BQF Headline UK Excellence Award in 2022. It's clear that we're in the presence of greatness, and he's here today to share his unparalleled insights on how learning can supercharge individual performance and propel us towards achieving our goals. Get ready to unlock the secrets behind organisational learning and its pivotal role in driving companies towards their mission and strategic objectives. Dr. Garad will shed light on the transformative power of continuous learning, unveiling strategies and techniques that can turn any organization into a powerhouse of growth and success. This episode promises to be a rollercoaster ride of inspiration, knowledge, and actionable takeaways. So fasten your seatbelts and join us as we delve deep into the fascinating world of learning-driven organisations with the incredible Dr. Alaa Garad. You won't want to miss a single second of this thought provoking conversation! Key Takeaways: Passion drives success. It’s never too late to learn. Whether you are a child, a young adult, middle-aged or an OAP, it doesn’t matter there’s always opportunities to learn. Think about different learning types. If you’re creating learning for people, think about how you’re creating that learning and how do you expect people to connect with it. How are they going to retain that knowledge? Be humble enough to learn from mistakes, if you and an organisation make a mistake, just be humble just say look I made a mistake that didn’t work out. Think two-way doors, most things can be undone. Make learning fun, it aids knowledge retention. Learning doesn’t need to have high costs. Installing mechanisms like an After-Action Review is useful. Just Google, there’s lot of free resources and templates freely available. It doesn’t have to cost money to be able to learn, you can benchmark from other people, other organisations and look at published reports that are online. You can even build a strong network on platforms such as LinkedIn to share knowledge. Take ownership
S1 E11 · Mon, May 08, 2023
Are you looking for some inspiration on how to setup and get your organisations Continuous Improvement program up and running? Look no further than STFC RAL Space! With over 60 years of experience in space programs, RAL Space is at the forefront of driving innovation and unravelling the secrets of the universe in collaboration with leading agencies, universities and companies worldwide. But here's the real secret to their success: continuous improvement, problem-solving, and people development. RAL Space has very recently crafted an extraordinary continuous improvement program, and today we have the privilege of hearing from the trailblazers leading the way on just how they've done it! Matt is joined by Sam Tustain, the mastermind behind aligning the needs of the business with the CI program, ensuring that every step taken is a leap towards excellence. Dr. Helen Butcher, an admired physicist, focuses on understanding the needs of employees and collaboratively finding ingenious solutions to common challenges. And Sophie Hall, the remarkable software engineer and SCRUM master, who is dedicated to understanding the voice of the customer and delivering ground-breaking solutions that meet their every need. Together, they form just part of a passionate and dedicated team, driving RAL Space's journey to greatness. In this episode of the Ever-So-Lean Podcast, they will share their captivating experiences, enlightening insights, and inspiring hopes for the future. Their stories will empower you to embark on your own organisation's road to excellence. So, get ready to be captivated and inspired! Join us on the Ever-So-Lean Podcast as we explore the extraordinary story of RAL Space and discover how their pursuit of continuous improvement can launch your organisation to new heights. Sit back, relax, and prepare for an unforgettable journey! Key Takeaways: We could all learn from the approach of the three work-strands 1) voice of the business; 2) voice of the staff; 3) voice of the customer. Although they overlap quite frequently, the clear definition between the three listening to the voice of each of those different areas is such a great way of getting the engagement and making sure that you’re covering every aspect when you’re trying to identify the problems and find the solutions. Obtain sponsors for projects. Seeking sponsorship from stakeholders and directors which provides an overarching buy-in from a senior leader or an external stakeholder and get them behind you just adds momentum to the project you’re working on, and a really helps it move forward. Engaging people through mechanisms e.g. through talks, surveys, drop-in sessions etc. If you can get that buy in, it really helps with sustaining change. Think long-term over short-term gain. It’s the long-term culture that you’re trying to create. Value Stream Mapping very early on in their journey. This really helped
S1 E10 · Mon, April 24, 2023
Get ready for an exhilarating episode of the Ever-So-Lean Podcast, as we put Lean in the dock, and explore how this methodology is taking shape in the world of law! Our guest for today is none other than the phenomenal Sarah Harris, a Criminal Barrister, Regulatory Partner and CI Practitioner with over a decade of experience. Sarah shares with us the incredible story of how CI has evolved in her industry, and the great work that is being done at Kingsley Napley to lead the way in this. But that's not all - Sarah is also the FIRST participant in the field of Law to successfully graduate as a Lean Six Sigma Business Black Belt, a BQF accredited program designed for organizations in the digital age - this sounds great! Join us as Sarah gives us an insider's view of Lean in the Law industry, sharing the challenges and benefits of applying Lean principles in the legal profession. From improving efficiency and reducing waste to enhancing the client experience, we'll discover how Lean is transforming the way lawyers work. So, hold on to your peruke and get ready for proceedings, as Sarah Harris meets Matt on this episode of the Ever-So-Lean Podcast! Key Takeaways: It was amazing to hear how we can apply this methodology in something so different. You really can apply Lean ways to anything. Great approach in selling the Lean concept to their senior leaders. Thinking about the long-term gains rather than the short-term gains. It was born from within, this isn’t something that the senior leadership requested, it came from the team. They presented it back to the leadership get their buy-in. Framed in the right way build, you can earn the trust of senior leaders and then deliver the results The traditional Lean Six Sigma/any methodology as we know it doesn’t fit every single use case. Don’t be afraid to take it and translated it into something meaningful to your organisation e.g. Sarah spoke about how they don’t have customers they have clients. So, they have voice of the client instead of customer. Don’t feel in your organisation that you have to stick rigidly to the DMAIC steps, find a way that works for you. Convert it into a language that works in your organisation because if you don’t it’s not going to sustain, people will see through it and the last. Make change fun and see it as an opportunity. Get those ideas coming in. Every problem is a treasure and create a mindset where every problem is a treasure. It is as an opportunity to make things better. Make it enjoyable and people will stick with it. Find out more about Kingsley Napley at www.kingsleynapley.co.uk If you would like connect with Sarah you can do so at https://www.linkedin.com/in/sarah-harris-883b9553/ or via email at sharris@kingsleyn
S1 E9 · Mon, April 10, 2023
Get ready to uncover the secrets of Lean Six Sigma as we turn over some rocks and learn about this incredibly powerful methodology with a true legend in the field of operational excellence, Martin Brenig-Jones! Join Matt and Martin as they explore what sets Lean Six Sigma apart from other methodologies and discover how it can revolutionise your organisation. With Martin's extensive experience as a certified Lean Six Sigma Master Black Belt, we'll learn how to determine if this approach is the right fit for your organisation, and how the pandemic and remote and hybrid working has changed the landscape of learning. As the Executive Chair at Catalyst Consulting Ltd, Martin has trained and coached leaders at all levels around the world, helping to create brilliant organisations by developing people. With his co-authored bestselling book 'Lean Six Sigma for Dummies' having sold nearly 100,000 copies worldwide, we'll get exclusive insights from the expert himself. Don't miss out on this incredible opportunity to learn from one of the best in the business and discover how Lean Six Sigma can provide you with a valuable skillset, desirable certification and transform your organisation. Tune in now and get ready to be inspired! Key Takeaways: Use case studies to earn trust. Build that trust, create that concept, prove that concept and then create a storyboard to sell it to the wider organisation. Earning that trust early on really does builds solid foundations to move forward. Target low hanging fruit, prove the methodology. Think about communications. How do you share activity and progress on what you’re doing? How do you share that with the rest of the team? How do you share that with the frontline? How do you share that with the senior leaders? Show and tail events are a great mechanism to really visualise what you’ve done. Shout from the rooftops about how great the methodology that you followed is, what it has delivered for the business and how it’s benefited the people. Build skills, knowledge and confidence within the organisation. It’s all about the people, if you can develop the people and take them along the journey with you, you are only going to get stronger. The organisation will grow in strength and in numbers and it’s an amazing feeling when you start to see all of these problems being solved at root cause level by various different people. Then, you can design new processes using Lean Six Sigma and similar methodologies to help you design them in a robust way. Try and convince your senior leaders that you don’t need to know the answer at the outset of a project. Trust the process, follow the steps of DMAIC, the define the measure, the analyse, the improve, and the control. Trust that process it does work and it will guide you towards a root cause problem and a solution that fixes that problem at that level. In time it will become the way you do
S1 E8 · Mon, March 27, 2023
Hold on to your pencils and get ready to transform your organisation with the latest episode of the Ever-So-Lean Podcast! Join Matt as he sits down with the amazing Pankaj Sharma, Managing Director at Wahl Clipper Corporation, all the way from the stunningly beautiful country of Vietnam. Pankaj's incredible experience in Continuous Improvement roles across the globe makes him the perfect guide to help us understand how to identify and prioritise losses in your organisation. Learn how to identify and eliminate the "8 Wastes", which are non-value-adding activities or processes within a system, process, or organization. These wastes include Defects, Overproduction, Waiting, Non-utilized Talent, Transportation, Inventory, Motion, and Extra Processing, also known as TIMWOODS or DOWNTIME. By eliminating these wastes, you can increase Safety boost Efficiency, Reduce Costs, and Improve Quality. Pankaj is an expert in implementing the Pillars of World Class Manufacturing (WCM) and the Cost Deployment methodology, and his extensive experience of diverse cultures, different paces, and varying impacts make him the perfect guest to help us navigate this daunting challenge. Key Takeaways: Identify a KPI for the loss first. Look at the KPIs that are directly impacted by that loss and use them as the measure. Make it visual to help people understand. When visiting the shop floor, focus on the team/the people that are doing the job for them to understand the waste. They likely haven’t got the time to be working through data and looking at spreadsheets. Make it visual e.g. create Pareto or Pie Charts. Create graphs create something to visualise is the lost a really help people understand it. It goes a long way to winning people round and getting people on your side and getting them to take ownership of the problem as well. Ask people questions to understand the loss open ended questions e.g. talk to me about, tell me why, what do you think of. Get people involved, it really does work. Look at the source losses don’t look at the symptom losses because if you solve the source you will solve the symptom. Don’t feel the need to collect all the data right at the very beginning. There could be loads of data and that takes time to collect and review. It’s great to have the data, it’s important but when you’re kicking off don’t wait. It’s better to get 60% now than 100% never so start off by just going out and understanding where your losses are. Observe and get some real basic data just to help you make an informed decision. You can go back and collect more data afterwards, but initially just have a look and see what you think. Ask your people. Don’t remain in denial, adapt and overcome and what we mean by that is if you’re working on a project and you’ve put a lot of effort into, but it’s not delivering. It’s not solving the problem that you were trying to address. Don’t be afraid
S1 E7 · Mon, March 13, 2023
Get ready to dive into the world of Continuous Improvement Culture, where Senior Level commitment is key! In this episode, we have two experts in the field, Richard Whitehouse, former Director of Operations, and Emily Viarnaud, Head of Sales, Membership & Marketing at the British Quality Foundation (BQF). They share their insights on why Senior Level commitment is crucial for developing a sustainable culture of improvement within an organization. We'll learn how overlooking or misunderstanding this important factor can lead to hesitance, resistance, and unrealistic objectives. But fear not! Richard and Emily offer valuable advice on how to earn trust and win support to create a Continuous Improvement culture that measures against real business metrics. And that's not all! Emily also gives us an inside look into the BQF and the fantastic work they do, including how to enter this years Excellence Awards. So sit back, relax, and get ready for an engaging discussion with our experts. Plus, stick around for a fun game of Yes/No with Richard and Emily! Key Takeaways: Senior stakeholder engagement is so important to a continuous improvement culture. If you can get it, it really helps, but it might take time. Target quick wins, that low hanging fruit, those really quick wins that will earn trust with senior leaders. If you can earn their trust and get their belief in what you’re trying to create, that belief in a continuous improvement culture, you are 99% of the way there because from small acorns mighty oaks grow. Don’t be tempted to expand to fast. It’s really tempting to run 1,000 miles an hour, but sometimes it’s better to go a little bit slower and really get those foundations and mechanisms right. Focus on the culture, not the program. A really good way of doing that is to build your reporting around business KPIs. This then breeds the culture and people are not focusing on special Lean KPIs or continuous improvement, they are focusing on business KPIs. Use continuous improvement to drive those metrics, that way it becomes part of the culture. Make CI part of the normal work (the way we do things). Every single process will have opportunities for continuous improvement, look for those quick wins and you’re well on your way to get in your senior stakeholders engaged in what you’re trying to do. Find out more about the British Quality Foundation at www.bqf.org.uk To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! Find out more about the Ever-So-Lean Podcast at <a href='h
S1 E6 · Mon, February 27, 2023
In this episode of the Ever-So-Lean Podcast, we are diving deep into what Lean actually is, why we should be doing it, and what it takes to sustain a culture of Continuous Improvement. But wait, don't hit the snooze button just yet! We have an incredible guest who is sure to inspire and motivate you on your journey towards Lean Excellence. Get ready to be energized by the one and only Natalie Sayer, a true heavyweight in the Lean and Continuous Improvement world! As the co-author of the renowned "Lean for Dummies" book, Natalie has a global influence and has helped countless leaders and teams navigate through this VUCA world we live in (Volatile, Uncertain, Chaotic and Ambiguous). As the Principle & Founder of The Blair David Company, Natalie acts as a Thinking Partner & Executive Coach, creating strategies and inspiring teams to achieve greatness. Her wealth of experience and inspiring stories will leave you feeling empowered to tackle any challenge that comes your way. So, whether you're just starting out on your Lean journey or are a seasoned veteran, you won't want to miss this episode! Natalie's advice and guidance will give you the tools and motivation you need to create a culture of continuous improvement that will last for years to come. So sit back, relax, and get ready to be inspired by the incredible Natalie Sayer, as she joins Matt on the Ever-So-Lean Podcast! Key Takeaways: Positive change comes through people, it’s all about people! Blame the process not the people. Look for something in the operation to focus on, don’t try and go after everything e.g. look for safety improvements or quality improvements. Look to improve flow or how different shifts are talking to each other. All these processes are common in in most operations and provide a good starting place. Ask lots of open-ended questions, talk to me about, tell me why what’s the purpose of this what do you think about, that really focus on what’s going on. This is because sometimes our eyes don’t tell us the full story or brain is very clever at filling in the gaps for us and sometimes those gaps on actually what we’re looking for. Sketch the problem, by sketching the problem you can really see what is in front of you, and therefore understand it. There’re no language barriers in a sketch. There’re no words to translate, a sketch crosses every single language in the world. Find out more about the Blair David Company at www.blairdavid.com Lean for Dummies - https://amzn.to/4cio7Ce To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching
S1 E5 · Tue, February 14, 2023
Get ready for lift off with this thrilling episode of the Ever-So-Lean Podcast, where Matt chats with Ian Annett, Deputy Chief Executive at the UK Space Agency. From the exciting partnership with Virgin Orbit that led to a rocket launch from a Spaceport in Cornwall, to the current intern opportunities available at the UK Space Agency, Ian shares his insights on how Continuous Improvement plays a role in the Space Industry. But that's not all - stay tuned as Ian tackles the YES/NO game, and shares his perspective on the tantalizing possibility of extra-terrestrial life. With fascinating insights and a sense of wonder that will leave you starry-eyed, this is an episode you won't want to miss! Key Takeaways: Even when the stakes are really high, and the cost of failure can be massive it’s still where we learn the most and failure is part of continuous improvement so we shouldn’t be afraid to fail. Failure is such a natural thing for human beings. When working on your continuous improvement projects and you looking for the right countermeasure you looking for the right solution you might not get it right first time. We learn, we understand the problem, dust ourselves off and we go again. The space industry is so invested in people. Ian spoke about how the recent space launch in Cornwall, the buzz was electric, and everybody was pulling together for a common goal. Everyone was solving problems. It was amazing to hear how everybody can pull together to deliver results. If you think the Space Industry could be for you, then have a look at the internships and other opportunities that Ian referenced via the link below, they sound super exciting! Find out more about the UK Space Agency at www.gov.uk/government/organisations/uk-space-agency UK Space career opportunities https://www.ukspace.org/careers/pre-and-early-career-opportunities/ To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
S1 E4 · Sun, January 29, 2023
Hold on to your steering wheels, because in this episode of the Ever-So-Lean Podcast, Matt is joined by James K. Franz, the Vice President of Global Operations at the Toyota Way Academy - the birthplace of Lean Excellence and the Toyota Production System. Jim's enviable Lean education, acquired through training in Japan and the United States, has made him a recognized industry expert, earning global accolades. He shares his insights on how the Toyota Way has evolved and the importance of investing in people to create a true Lean culture. Jim warns against the dangers of blind benchmarking and provides practical examples of how he has successfully led enterprise-wide transformations across multiple industries, achieving significant improvements in quality, productivity, lead time, and cost reductions. Get ready to be inspired by Jim's expertise, as he talks about his Shingo-prize-winning publication 'The Toyota Way to Continuous Improvement', co-authored with Dr. Jeffrey Liker. With engaging insights and practical tips, this episode is not to be missed - it's a gift to all those looking to achieve Lean excellence! Key Takeaways: Invest in your people. It is all about your people - culture, culture, culture and respect! There’s no point having a team that parachutes in and does Lean activity. To sustain and create a culture, it’s got to be a journey taken with your people. A point well made by Jim, about how would you feel if someone else was brought in to solve your problems, and they told you how to continue with that after you’ve been doing the task for a significant period. It’s really disrespectful to the people, allow them to own the solution. Avoid chasing money, rather set business targets the money will come. Focus on business targets, creating a culture, getting it to cascade down like a cascading down like water trickling down a waterfall. It’s all about the journey and about the learning and experience. It’s okay to fail and it’s okay to make mistakes. That’s how we learn and that’s how we develop as individuals and how you will develop your culture. Benchmarking can be dangerous, although we encourage benchmarking in general. Be wary of simply copying without understanding what the problem was that they were trying to solve. It might not work for you and it might not be appropriate for you because your problem might be a totally different root cause. Understand the full context before you perform benchmarking. Find out more about the Toyota Way Academy at www.toyotawayacademy.com Toyota Way to Continuous Improvement - https://amzn.to/3SFLTRu Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! T
S1 E3 · Sun, January 15, 2023
Hold on tight because in this episode of the Ever-So-Lean Podcast, Matt is joined by none other than Danilo McGarry - a renowned Digital Transformation leader with almost 20 years of experience in designing, delivering, and scaling global technology and operational initiatives. Danilo shares his insights on how Artificial Intelligence (AI) and Automation are revolutionizing modern business, and how Personal Cultures, Generational Bias, and Learning Styles impact Lean Culture growth. This conversation is not only incredibly enlightening but also full of penny-drop moments and opportunities for self-reflection. Danilo's work has been widely recognized and published in top-tier publications such as The Financial Times, The Times, and Bloomberg. He has been ranked in the Top 10 in the world by research and consultancy firms in various tech domains such as AI, Innovation, Digital Transformation, CRS, and Data. Not only that, but Danilo has also been ranked in the Top 50 most powerful people in AI, Top 20 in the world for Digital Transformation, and even claimed the #1 spot two years running as the Top Automation Executive. Get ready for a mind-blowing conversation that will leave you with a deeper understanding of how generational variation impacts organisations, and the role of AI and Automation in Lean Culture growth. This episode is not to be missed! Key Takeaways: Think about the different generations within your workplace. It is likely that you have many different generations within your team. Each may a slightly different approach to how you convey information. Think about generational bias in the workplace. It could be happening unintentionally, thinking about can highlight opportunities for improvement. I’m really excited to see what comes from AI over the following years. How businesses use automation as part of transformation. It’s exciting to see how it creeps into organisations and businesses and day-to-day activities in time. We already see technology everywhere e.g. apps on mobile phones which are becoming so common now. Everything has an app, even your supermarket loyalty card! Find out more about Danilo at www.danilomcgarry.com To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
S1 E2 · Thu, January 05, 2023
Get ready to be inspired and motivated as Matt sits down with Debbie Green, Owner & Founder of Wishfish Coaching & Development, and Co-Host of the Secrets From a Coach Podcast. In this episode of the Ever-So-Lean Podcast, Debbie shares her expertise on how to build a highly engaged, motivated, and healthy workforce, all while cultivating a Continuous Improvement culture. With years of experience in executive development, wellness coaching, team coaching, training design, and management, Debbie knows what it takes to create great leaders and break down barriers between management and frontline workers. Her insights on employee engagement, motivation, and wellness are not only informative, but they are also actionable, providing listeners with practical tips on how to create a positive and productive work environment. And if that's not enough to get you excited, be sure to stick around for the Yes/No game, where Debbie puts her skills to the test and tries to avoid using the two most common answers in the English language. Trust me, it's harder than it sounds! Key Takeaways: Think about your people. Think about what makes them tick. Make them feel important. You never know what’s going on in someone’s personal life, so enquire, ask how they are, ask what they doing, it goes a long way. Ask what you could do to help them. As open-ended questions e.g. talk to me about, tell me how, why do you do this, how would you do that. Ask their opinion, people who do the job everyday know the most about the job. Breakdown management barrier that resembles a parent child relationship. It doesn’t have to exist anymore. We’re all human beings we will get dressed the same way we will put one leg in before the other. If in your organisation you have one of those organisation charts in your reception, avoid putting management at the top and then front-line associates at the bottom! It sends out the message that management is more important that staff. Spin that pyramid the other way. The most important people in your organisation are the people that actually do the day-to-day work. It wouldn’t happen without them, so please don’t make managers feel more important than frontline people. Be Foxy leaders! as Debbie pointed out a foxy leader is the way to be if you miss the bit about foxy leadership. Find out more about Wishfish at www.wishfish.org.uk To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! Find out more about the Ever-So-Lean Podcast at
S1 E1 · Mon, December 19, 2022
In this episode of the Ever-So-Lean Podcast, Matt dives into the world of Lean within Healthcare with Anil Mathew, the former Group Director of Continuous Improvement at the National Health Service (NHS) and the current CEO & Director of the Lean Enabled Group. Anil has led ground-breaking efforts to develop a Continuous Improvement Culture in the NHS, building staff improvement capabilities and empowering Problem Solving to drive meaningful change. His remarkable achievements have earned him a prestigious HSJ Award and even a visit from former UK Prime Minister Boris Johnson and the former Secretary of State for Health, Jeremy Hunt. Anil shares his fascinating insights into the critical role of Lean Techniques in Healthcare and provides an inspiring perspective on how Lean Thinking can drive progress in even the most challenging of environments. Get ready to be amazed! Key Takeaways: Lean principles can be used absolutely anywhere, in any industry, whatever role you perform and in any process. You can use Lean to improve the way that you work, increase engagement, drive out waste, drive out defects and improve productivity. Investing in people. Continuous Improvement is so dependable upon the people, the people who know how to fix the problems as they perform the processes. They know the problems and they’ve probably got the solution in their brain somewhere. So, invest in people. Learn by doing. Make it real. Have a go, use the tools see how they work, show results – it’s super important, that’s how you get your credibility. Celebrate success! Don’t hide it, when you do something and achieve a result, make sure everybody knows about it. Celebrate it, praise people, build that confidence and you can drive Lean in your business. Find out more about the Lean Enabled Group at www.lean-enabled.co.uk To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Enrol in the Online Improvement Kata & Coaching Kata Basics Course . The only Kata training created by Jeffrey K. Liker and Mike Rother! Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
Trailer · Thu, December 08, 2022
Are you ready for a more efficient and people-focused future? Look no further than the Ever-So-Lean Podcast for inspiration! Join Matt Sims as he meets an incredible cast of international guests from the worlds of Leadership, Continuous Improvement and Problem Solving, who offer advice, guidance and direction from their experience. Don’t miss out on this high-energy ride that will leave you fired up and ready to tackle your own Continuous Improvement journey! Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
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