Generation AI: Automating Better Business
Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it. Welcome to Generation AI!
Tue, December 24, 2024
How to Avoid the Billion-Bot Fallacy in CX
In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience? In this episode, we’re joined by John Sabino, CEO of LivePerson , to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys. We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlight why the key to smarter, more empathetic customer service lies in balancing automation with the human touch. We also discuss: How combining data from voice signals, emails, and digital interactions helps match customers with the right agents and sales reps. Why a "crawl, walk, run" strategy is key to effective AI adoption, ensuring solid infrastructure and human oversight. How blending AI with the human touch improves service quality and creates genuine value.
Tue, December 10, 2024
From Mortgages to Diamonds: AI-Powered Personalization in Sales
This week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper , and Madhura Deshpande , VP of Digital Shopping and Sales at Signet Jewelers . They’ll share how they’re leveraging LivePerson’s AI solutions to transform customer interactions—whether it's through personalized chat, voice AI, or real-time data insights. From driving sales to creating standout customer experiences, Chris and Madhura reveal how AI is delivering real, measurable results. Join us as we discuss: How Mr. Cooper and Signet use AI for real-time, personalized sales. The importance of routing customers to the right agents on their preferred channels. How Signet boosts agent productivity with AI for seamless interactions.
Tue, November 26, 2024
Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20
In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller , EVP of Consumer Strategy and Digital at Frost Bank ! With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also discusses her work with LivePerson, the importance of committing to responsible AI, and emphasizing customer experience over efficiency. Join us as we discuss: Frost Bank’s responsible approach to AI that aligns with its organizational goals and vision for customer service. How LivePerson AI empowers agents to turn negative situations into positive experiences. The importance of governance and leadership alignment for successful, ethical AI deployment.
Tue, November 12, 2024
How Do I Choose AI Vendors that Actually Fit My Strategy?
As generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller , founder of Opus Research , whose work as a leading analyst defined the very meaning of “conversational commerce.” Together, they explore the game-changing impact of generative AI, including why Dan thinks taking more time to plan strategically can help us fully grasp and integrate this evolving technology. He also explains how different kinds of tech providers fit into business strategies, plus the importance of a long-term, adaptable mindset to stay ahead. Join us as we discuss: How the concept of the collegiate "gap year" inspired him to advise businesses to think more strategically about integrating generative AI How the shift from AI as an add-on to a core element highlights its crucial role in seamless customer experiences and achieving business goals. Why Dan advises vendors to prioritize outcomes and customer-centric strategies, fostering a results-driven mindset, and collaboration between IT and business teams.
Tue, October 29, 2024
What’s the Formula for Successfully Integrating AI + CX?
When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience. In this week’s episode, host Ruth Zive sits down with Natalie Romano , Global Sales Leader at Avaya . With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world’s best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly. Join us as we discuss: Natalie’s POV developed working on all sides of the contact center, from implementation to selling to enablement Her formula for success and why it works: great Customer Experience (CX) + great Employee Experience (EX) = Business Growth (BG) Effective strategies for integrating AI into contact centers today
Tue, October 15, 2024
Can AI Provide a Luxury-Level Customer Experience?
It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle. On today’s episode, host Ruth Zive is joined by Darren Degiorgio , Director of Client Services at Tiffany & Co . to discuss how AI and automation are supporting white-glove customer journeys. With over 30 years of experience and more than a billion dollars in sales, Darren shares how he’s transforming Tiffany’s customer interactions across platforms like Apple Messages and WhatsApp. Ruth and Darren also explore the delicate balance between automation and providing high-touch service for discerning customers. Join us as we discuss: The role of AI personas like Rose and Lola in creating personalized experiences that elevate customer service Strategies for harmonizing AI, automation and the human touch for bespoke experiences serving the needs of today’s customers How AI can boost agent productivity, turning it into a significant source of ROI for the enterprise
Tue, August 20, 2024
Season 2 Finale: How to Get ROI Out of AI Right Now
With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In this Season Two Finale, your host Ruth Zive sits down with John Sabino , LivePerson ’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more. Ruth and John tap into these discussions, as well as John’s extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI.Join us as we discuss: Andrea Dobrindt (IBM’s) philosophy of “business problems first, tech second” Dom Nicastro’s (Simpler Media Group) assertion that customer service agents are the most important people at a company Nir Galpaz’s (8x8) view that bots and AI should not be looked at as cost-cutters, but instead should be focused entirely on improving customer experiences How AI stacks up against other momentous changes John’s seen in his career in B2B SaaS
Tue, August 06, 2024
Where's AI's "Wow" Factor in Customer Service?
Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro , Editor in Chief at Simpler Media Group , who shares insights drawn from his career as a journalist observing and reporting on AI’s role in customer service, marketing, and personalization. While he’s still waiting for the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is truly making a positive impact today, as well as the areas where enterprises need to step up to set standards for innovation. Join us as we discuss: The mixed perceptions around AI personalization in customer interactions How AI can mitigate the issue of high turnover among contact center agents The need to set standards for AI innovation (rather than bow to pressure to just take action)
Tue, July 23, 2024
Business 1st, Tech 2nd: How IBM Solves AI Challenges
As the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete business problems with actionable outputs. This week, your co-host Joe Bradley sits down with Andrea Dobrindt , AI/ML and Generative AI Automation Competency Lead at IBM . Andrea’s extensive experience in life sciences and consulting have laid the foundation for her work at IBM, where she helps both external clients and internal teams marry AI knowledge with domain expertise to tackle complex challenges.Join us as we discuss: The importance of putting business problems before shiny technology when prioritizing AI automation projects How to simplify technical concepts for better communication with non-AI experts What it takes to improve collaboration between data and AI teams Strategies companies and organizations can use to attract, nurture, and retain top AI talent
Tue, July 09, 2024
What Will it Take to Democratize AI for All?
When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? This week, your co-host Ruth Zive speaks with Chris Miller , VP of Product Growth and AI at HubSpot , about AI as a force for democratization in the world of product development, marketing, and the creative arts. Chris shares his thoughts on how generative AI makes advanced technology accessible and cost-effective for businesses of all sizes, fostering creativity and innovation. join us for a discussion on: AI’s role in addressing longstanding product challenges like data entry and mapping The importance of finding and elevating an “AI champion” within organizations hoping to integrate AI into their operations Developing AI initiatives to solve specific customer pain points and implement practical solutions
Tue, June 18, 2024
Why Starting Small with AI Can Lead to Huge Benefits
AI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience. This week, host Ruth Zive speaks with Joe Wang , Director of Customer and Community Experience at Ancestry . With a rich professional background spanning top tech companies like Yahoo, Alibaba, and Upwork, Joe shares his unique insights on integrating AI into CX, the lessons learned from being an early adopter, and the trends and developments that tech professionals should be excited to tackle. Join us as we discuss: Using small-scale tests to convince internal stakeholders of AI’s value Integrating AI with customer behavior data to provide more proactive support Balancing automation with the personal touch in customer interactions Ensuring AI applications comply with customer privacy and legal standards
Tue, June 04, 2024
Can Data Science Translate Business Problems Into Equations?
This week, Sushma Niwalkar , Senior Director of Customer Centric AI at Northwestern Mutual , joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — as well as her role implementing AI solutions within the financial industry. Sushma’s passion for advanced data science has helped her enhance customer experience and drive alignment among critical stakeholders, and she’s sharing lessons learned that apply across industries. Discussed in today’s episode: How AI enhances advisor-client relationships The role generative AI can play in financial planning Striking a balance between proven techniques and more experimental approaches The ethical implications and challenges of using first-party data in AI applications
Tue, May 21, 2024
What AI Lessons Can We Learn from the Energy Sector?
Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to aid energy companies and consumers alike. This week, co-host Joe Bradley is joined by Sreedhar Sistu , VP of AI Offers at Schneider Electric , to uncover how AI is revolutionizing the way energy is consumed and regulated — and what lessons the industry has for AI and CX on a wider scale. From microgrids and smart homes to virtual power plants, Sreedhar and Joe explore the specific applications of AI in energy, in addition to reflecting on the state of AI across verticals. Join us as we discuss: How AI can dramatically improve sustainability Generative AI’s role in improving knowledge management within enterprises Why AI literacy is becoming imperative for professionals at all levels
Tue, May 07, 2024
Can AI Increase Time to Value by 100x?
“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.” Today, Gaby Koren, Chief Revenue Officer at Dataloop AI , joins Ruth to discuss all things AI and CX. Gaby brings nearly three decades of expertise in driving business growth and better customer experiences at roles across companies including Glassbox, Twiggle, NICE, and more. Ruth and Gaby discuss AI’s transformative impact on their careers and the overall business environment, including how to balance innovation and regulation.Join us as we discuss: AI's rapid adoption — and what that means for organizational efficiency and customer insights. How AI's role is expanding beyond traditional sectors such as customer support. The importance of privacy and security when it comes to choosing AI partners
Tue, April 09, 2024
How to Position AI to Customers
The heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee? How could this affect our jobs? To give us better insight on AI customer service, co-host Ruth Zive spoke with Nir Galpaz, Group Vice President of Technical Services and Support at 8x8. The two shed light on how AI augments human skills, improves the customer experience, and impacts the ever-evolving job landscape. It's all about bridging the gap between business and customers, as well as solutions for technological hiccups along the way. Join us as we discuss: The top mistakes companies make when putting bots in front of people The tension between cutting costs and putting customers first The kinds of employees who will win and lose as AI comes into its own
Tue, March 26, 2024
How Is AI Revolutionizing the Financial Sector?
No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential. This week, Ranjeeta Bhattacharya , Senior Data Scientist at BNY Mellon ’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the field. Ranjeeta’s current focus is on data science’s role in the financial sector, and she brings plenty of sharp insights into the importance of diverse backgrounds and skill sets for data scientists — as well as the challenges of applying innovations within the field (like AI) to all manner of industries. Join us as we discuss: The role of communication, metrics, and analytics in getting the most out of your data Addressing skeptics who aren’t sold on AI How AI can help with issues ranging from customer attrition and fraud protection
Tue, March 12, 2024
How Can We Create “Legendary” Customer-Facing AI?
Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience feel “legendary.” Justin Gonzalez, most recently Director of Customer Empowerment at Square, says that these experiences only come about when AI and automation are used in service of caring about customer needs — and creating memorable experiences in every interaction. Join us as we discuss: What it means to create a “legendary” customer experiences The trouble with bad bots — and how they increase customer reluctance toward AI Innovation in the ongoing shift toward digital support channels
Tue, February 27, 2024
Season 2 Kickoff: Why Are Consumers Still Skeptical of AI?
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another. Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what’s going great or what’s failing in AI, CX, or the business world right now. Join us as Ruth and Joe discuss: The hard truths in the recently released State of Customer Conversations report – and what brands need to know to live up to consumer expectations Why customers are skeptical – and which customer demographics feel most positive and negative toward AI and automation Strategies for closing “the AI Gap” between businesses and their customers
Bonus · Tue, February 13, 2024
Bonus Episode: Who Governs AI – and Our Culture?
Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster University's Digital Society Lab and the Centre for International Governance Innovation's Digital Policy Hub. There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we parse out how to use AI — and who makes the rules over how it is governed and regulated? Ori Freiman joins the podcast to discuss the impact of AI-generated content on culture, the challenges in regulating tech giants, and the ethical considerations of AI's influence on education. Plus, we'll get into some more futuristic topics like how AI takes on an element of humanity — because it can actually build its own culture. With Joe and Ori, take a dive into: - The interplay between AI and culture, examining the potential of AI-generated content and its influence on cultural narratives - Insights into the regulatory challenges faced by policymakers, including concerns about multinational corporations' sway over regulation - The ethical dimensions of AI in education: positive and negative influences and the varying adoption trends among different age groups
Tue, February 06, 2024
Who Governs AI – and Our Culture?
There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we parse out how to use AI — and who makes the rules over how it is governed and regulated? Ori Freeman , Fellow at Center for International Governance Innovation , joins the podcast to discuss the impact of AI-generated content on culture, the challenges in regulating tech giants, and the ethical considerations of AI's influence on education. Plus, we'll get into some more futuristic topics like how AI takes on an element of humanity — because it can actually build its own culture. With Joe and Ori, take a dive into: The interplay between AI and culture, examining the potential of AI-generated content and its influence on cultural narratives Insights into the regulatory challenges faced by policymakers, including concerns about multinational corporations' sway over regulation The ethical dimensions of AI in education: positive and negative influences and the varying adoption trends among different age groups
Tue, December 12, 2023
AI Year in Review: Breakthroughs in CX, Ethics, And Creativity
To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward. Join us as Ruth and Joe discuss: The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-making The evolution of ethics in AI development — and the persistent challenges in creating and working within guardrails The potential emergence of diverse AI systems for various applications — and the role of open source in shaping the industry's future
Tue, November 28, 2023
AI's Role in Reshaping Manufacturing & Production
AI is becoming rapidly accessible in so many industries and shaping the way they do business. But how is AI reshaping the manufacturing workforce? Dr. Roey Mechrez , Head of AI, EMEA GM at Tulip Interfaces , joins Ruth and Joe to discuss how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities. Join us as they get into: Addressing manufacturing challenges through a no-code platform and the democratization of AI AI's impact on jobs, and how the trajectory is more augmentation over replacement The practical applications of AI in sales, focusing on specific use cases and the importance of problem-solving automation.
Wed, November 15, 2023
AI Regulation, Integration & More with with TechCrunch’s Ron Miller
Is AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller , Enterprise Reporter at TechCrunch . Ruth, Joe and Ron discuss:: The evolving AI market as a consumable service for enterprises The integration of generative AI into software platforms and its impact on enterprise technology. The challenges and opportunities of AI regulation, intellectual property concerns, biases, and their effects on innovation in the field.
Tue, November 07, 2023
Undefined Space: How Alvaria is Using AI as a CX Opportunity
We have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization. Jeff Cotton , Chief Executive Officer at Alvaria , and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create more personalized, more engaging experiences for both employees and customers. Discussed in this episode: The synergy between human creativity and AI, and how the two can work in tandem on personalized content and experiences How to responsibly integrate new tech in the workplace while addressing organizational challenges Where AI in contact centers can lead to better customer service experiences.
Tue, October 24, 2023
AI Transformation at Virgin Media: Meeting Customer Needs
Personalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity. Chris Huggins , Head Of Conversational Commerce at Virgin Media joined the show to dive into how you can leverage data and automation to connect with your customers on a deeper level, align with company objectives, and create resilience in the face of failures to build a successful digital-first strategy. Join us as we discuss: Leveraging behavioral signals for enhanced UX, including improving AI chatbots How to create an AI system that increases human productivity and gets customers what they need Prioritizing customer experience and operational excellence as a pillar of marketing
Tue, October 10, 2023
IBM's AI Odyssey: A Structured Approach to Scaling AI
AI and automation are being adopted across industries — but how they are chosen, designed and implemented varies. Where one company automates, another may face ethical risks that outweigh the benefits. For example, finance and health organizations are leveraging AI much differently than those in retail. Shobhit Varshney , VP and Senior Partner, Americas AI GenAI IoT Lead at IBM , joins the show to discuss large-scale AI and automation deployment, things to consider when building out tech and how to manage systems within ethical and regulatory constraints. Join us as we discuss: Strategic AI development, deployment and integration The importance of ethical AI and risk management The democratization of AI and its worldwide effect
Tue, September 19, 2023
Solving Bottlenecks with the Power of AI
AI’s analytical and predictive capabilities can help management teams solve a plethora of daily dilemmas — such as pinpointing and eliminating bottlenecks. Jeff Moloughney , CMO of Digital AI , joins Ruth and Joe to discuss AI’s problem-solving ability in real, human terms. The value of AI is undeniable, but not everyone understands how to best use it. With better communication, AI is set to amplify automation in a way we have never experienced. Join us as we discuss: Problem-solving with AI Clearing bottlenecks How AI can better fuel automation Creating realistic, humanized discussions via AI
Tue, September 12, 2023
Future Blindness: Charting AI’s Creative, Ethical Future
Generative AI is now in a state equivalent to that of the internet in 1996 — while promising, we’ve still got a long way to go in terms of growth, innovation, and application. Bjorn Austraat , SVP of AI Acceleration at Truist Bank joins Ruth and Joe to talk about the future of AI and augmented human capabilities. Where we once never doubted whether or not something was human-generated, we will soon see a future where AI generates truly astonishing creative elements. Likewise, as AI is being further integrated throughout industries such as finance, there is an increasing need for human intervention and guidance. In a future where AI is woven throughout every industry, Bjorn sees a promise of increased productivity and sharpened performance as AI serves as a tool that complements, not replaces, human strengths. Join us as we discuss: The speed and impact of AI innovation and evolution that transcends industry boundaries The importance of building guardrails for AI risk management AI’s potential impact on collaboration across business and individuals
Tue, August 29, 2023
Data Empowered: AI’s B2B Sales and Strategy Impact
The heart of any successful business is good data. But in an ever-more competitive digital environment currently exploding with innovation, data has to be more than just “good.”. Fortunately, AI is just the right tool to gather, sort, analyze and deliver the right data your organization needs, at the right time, within the right context. We spoke with Henry Schuck , CEO & Founder at ZoomInfo about the evolution of data’s impact on business, the systems used to leverage it, and the critical role AI is already beginning to play in keeping the upper hand against the competition. Join us as we discuss: Leveraging AI for data enhancement and insights to bridge the gap left by outdated software and ineffective CRMs The transformative impact generative AI is making in customer outreach, sales, and beyond Strategically implementing AI to retain data integrity and transform (not threaten) jobs
Tue, August 15, 2023
Hype, Rabbit Holes & Sleepless Nights: Balancing AI & Creativity
We’ve reached a tipping point when it comes to AI. Over the past few decades, AI has shifted from a promise to a democratized tool accessible to almost anyone with an internet connection. While the hype is calming down, there seems to be no similar slowdown in AI adoption. While many have raised concerns about AI, there’s no concern quite like that of creative endeavors. Will AI devalue and automate human art? According to our guest Vittorio Banfi , Co-Founder at Tailor , the answer is a resounding ‘no.’ Instead, AI systems will be leveraged to empower creative people to focus on what they do best. But it may take time and practice to get there. Join us as we discuss: Balancing AI and human ingenuity to ensure creativity remains valued Concerns about safety, security, and the potential devaluation of certain human skills The need for responsible government regulation and guidance
Tue, August 01, 2023
The AI Journey: From Hype to Reality
Take one look at social media and you’ll see it—professionals from every industry engaged in excited discourse about AI and the tech behind it. Buzzwords fuel hype as people hungrily consume data and news in an attempt to understand what this technology is, how it works and how it affects them. In this episode, we spoke with Jessica Popp , a CTO who successfully grew a Series C Startup and global product in the Conversational AI space. According to Jessica, we’re still in the early stages of AI where hype often overpowers pragmatism. But when the focus shifts to how AI can increase efficiency, decrease turmoil and ultimately empower developers, the true power of modern tech can emerge. Join us as we discuss: Strategically integrating AI across an organization to improve ROI Addressing data bias, ownership and ethical considerations to ensure responsible and fair use of AI tech Moving beyond the hype to make informed decisions about automation
Tue, July 18, 2023
Generation AI: Demystifying a New Era of Artificial Intelligence
AI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it’s become real in our everyday lives. LivePerson’s Ruth Zive , Chief Marketing Officer and Joe Bradley , Chief Scientist join together as hosts to kick off the very first episode of Generation AI — a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world. Join us as we discuss: AI’s amazing transformative power and the importance of understanding real-world applications Practical and philosophical implications of balancing automation with human involvement The importance of adventuring beyond your comfort zone and actively participating in AI conversations
Tue, July 18, 2023
Beyond Black Mirror: Illusion, Ethics and Responsible AI
Nefarious criminals watching your every move, a system of social ranking that decides your life’s path, tech as a tool for healing and connectivity — pop culture from Black Mirror to iRobot to Blade Runner have people excited (and scared) about the potential power AI delivers straight to our fingertips. But these references leave people with perceptions that may not be quite accurate according to Miriam Vogel , President and CEO at EqualAI and Chair of the White House's National AI Advisory Committee . Miriam joins us on the premiere episode of Generation AI to dive into what it takes to ethically and responsibly develop and deploy artificial intelligence. Join us as we discuss: The power of perceptions of AI (and why we should be critical of applications and limitations outside of fiction) The importance of ethics and privacy in AI development Government’s role in AI regulation and today’s political landscape
Trailer · Mon, June 26, 2023
Introducing: Generation AI
Coming soon from LivePerson... Generation AI: Automating Better Business is a new show for those who understand that the technology decisions of today will shape the world of tomorrow. Subscribe now and never miss an episode!
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