Supersonic Hospitality Marketing Podcast Sponsored by NFS Hospitality feat. Mark McC
I created the Supersonic Marketing Podcast to interview the greatest people in hospitality and subject matter experts in Brand and Marketing. We share our insights and expertise for free to help businesses all around the world BOOM! You’re welcome. Sponsored by Vita Mojo
S10 E165 · Wed, December 25, 2024
EP 165 CHRISTMAS SPECIAL: CELEBRATING HOSPITALITY WITH LAURA HARPER-HINTON, JAMES NYE, MARK STRETTON, AND MARTIN WOLSTENCROFT
In this Christmas special episode of Supersonic Podcast, Mark McCulloch hosts a festive discussion with industry experts Laura Harper-Hinton from Caravan, Martin Wolstencroft from ARC Inspirations, James Nye from Anglian Country Inns, and Mark Stratton from Fleet Street. The group shares their insights on the challenges and successes in the hospitality sector for 2024, including new openings, the impact of inflation, and the government's budget. While enjoying some drinks and tapas, they delve into the significance of community engagement, marketing strategies, and future aspirations for the industry. They also touch on major industry events and trends like the rise of low and no alcohol beverages. The episode wraps up with Christmas and New Year wishes for a thriving hospitality landscape in 2025. About Guests Laura Harper-Hinton, CEO of Caravan Restaurants, is a pioneer in the all-day dining movement, blending specialty coffee with globally inspired dishes. Laura leads the Caravan team in delivering exceptional experiences that balance creativity with sustainability. Mark Stretton, Managing Director at Fleet Street, is a leading voice in hospitality communications. With expertise in strategy and storytelling, Mark has shaped the public image of some of the UK’s most prominent brands. James Nye, CEO of Anglian Country Inns, has transformed this family-run business into an award-winning collection of pubs, inns, and restaurants. James’s dedication to warm hospitality and locally sourced produce has made Anglian Country Inns a standout name in the industry. Martin Wolstencroft, CEO of ARC Inspirations, helms one of the UK’s fastest-growing bar groups. Known for high-energy venues and strong team culture, Martin drives operational excellence and guest satisfaction. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support fro
S10 E164 · Wed, November 27, 2024
EP. 164 JAMES BROWN: BREWDOG MEMORIES WITH CEO OF PREZZO AND CO-FOUNDER OF TIP JAR
In this episode, Mark McC hosts James Brown, outgoing CEO of BrewDog Bars, co-founder of Tip Jar, and incoming CEO of Prezzo. The discussion covers James' journey with BrewDog, from joining as Operations Director to becoming CEO, including growth milestones, international expansions, PR challenges, and unique marketing campaigns. James shares insights into BrewDog's design philosophy, team building, and the development of Tip Jar. The episode ends with James reflecting on his next chapter at Prezzo and his plans for revitalizing the Italian casual dining brand. About Guest Formerly the CEO of BrewDog Bars, James has played a pivotal role in expanding the brand's global footprint, creating iconic venues that redefined the craft beer experience. As co-founder of Tip Jar, a revolutionary digital tipping platform, he has championed fairer tipping practices, empowering workers across the service sector. Currently serving as the CEO of Prezzo, James is leading the much-loved Italian dining chain into a new era, focusing on guest experience, operational excellence, and sustainable growth. With over two decades of experience in hospitality, James has consistently driving meaningful change within the industry. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out <a
S10 E163 · Wed, November 20, 2024
EP. 163 GEORGE RICE: GOURMET SNACKING WITH FOUNDER OF SERIOUS PIG
Show notes In this episode, Mark McC sits down with George Rice, founder of Serious Pig, at Waterloo BrewDog. They explore Serious Pig’s journey from pub snacks to a prominent brand featured in major retailers and airlines. The conversation delves into George’s experiences during COVID, including strategic shifts, product launches, and community marketing efforts. A spotlight is placed on emerging snacking trends like pickles and innovative snack pairings. George also shares insights into logistical challenges, team collaborations, strategic partnerships, and personal anecdotes, painting a comprehensive picture of Serious Pig’s evolution and resilience in the food industry. About Guest George Rice is the founder of Serious Pig, a celebrated British brand known for its artisanal snacks, particularly its premium charcuterie and cheese products. With a passion for quality and authenticity, George established Serious Pig in 2013, aiming to create delicious snacks that celebrate the best of British produce. His commitment to sustainability and ethical sourcing has set Serious Pig apart in a competitive market, earning the brand a loyal following among food enthusiasts and connoisseurs alike. Before launching Serious Pig, George honed his skills in the food industry, gaining invaluable experience in product development and brand management. Under his leadership, Serious Pig has expanded its product range to include a variety of gourmet snacks, such as pork crackers and cheese straws, all crafted with care and attention to detail. George’s entrepreneurial spirit and dedication to excellence continue to drive the brand’s growth, making Serious Pig a standout name in the world of gourmet snacking. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit <a href="h
S10 E162 · Wed, November 13, 2024
EP. 162: RICHARD HARPHAM, CEO BOOM BATTLE BARS AND ESCAPE HUNT
In this episode, Mark McC sits down with Richard Harpham, CEO of XP Factory and former Pret strategist. They chat about Richard's career trajectory, including his strategic roles at Pret and Constellation Wines, and his current ventures, Boom Battle Bars and Escape Hunt. The discussion covers the growth and challenges of XP Factory during COVID, the importance of strategic thinking in business scale, and creating value for customers and shareholders. Beyond strategy, Richard discusses the industry's evolving trends, such as competitive socialising and the impact of remote working on hospitality. About Guest Richard Harpham is the CEO of XP Factory, a leading company focused on creating unique immersive experiences that blend entertainment, adventure, and social interaction. With a strong background in business leadership and a passion for innovation, Richard has been instrumental in transforming XP Factory into a pioneering force in the leisure and entertainment sectors. Under his guidance, the company has developed a diverse portfolio of brands, including Escape Hunt and Boom Battle Bar, each designed to engage audiences through thrilling activities and immersive storytelling. With over 20 years of experience in the hospitality and leisure industries, Richard combines strategic vision with hands-on management, fostering a culture of creativity and teamwork within his organisation. Richard is dedicated to promoting fun and engaging environments, ensuring that each visitor leaves with unforgettable memories. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverag
S10 E160 · Wed, November 06, 2024
Ep. 161: SIMON MITCHELL, FROM DJ TO CEO WITH KERB FOOD CEO
In this episode, Mark McC chats with Simon Mitchell, CEO of KERB and Seven Dials Market, about his path from DJing at 16 to leading a key organisation in London's food scene. They explore KERB's evolution, including its catering business, food hall ventures, and social impact projects, along with its future expansion plans. They discuss London's vibrant food market, favourite spots like Hawke's Bar and Marksman Pub, and unique experiences at Seven Dials Food Market. The episode wraps up with insights into leadership, and supporting local vendors. About Guest Simon Mitchell is the CEO of KERB Food, a pioneering force in London’s street food scene, dedicated to supporting independent food businesses and transforming urban spaces with vibrant food markets. With over two decades of experience in hospitality and events, Simon joined KERB in 2016, bringing his expertise in operations and business growth. Under his leadership, KERB has expanded its footprint, launching successful street food markets, large-scale events, and corporate partnerships across the city. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate
S10 E161 · Wed, October 30, 2024
EP. 160: SHAMIL THAKRAR, DISHOOM
In this episode, Mark McC hosts Shamil Thakrar, co-founder of Dishoom and Permit Room, to delve into the vibrant journey of Permit Room and its homage to Bombay's drinking culture. Shamil discusses the expansion into cities like Oxford, Brighton, and Cambridge, alongside Dishoom's new menu launch and a strategic focus on community-driven marketing, cultural inclusion, and charitable responses to hate speech. The episode explores innovative decor, a committed cocktail menu, and operational challenges within the hospitality industry. Listeners gain insights into Shamil's perspective on education, community importance, and the significance of providing breakfast to children, along with his personal travel favourites. About Guest Shamil Thakrar is the co-founder of Dishoom, a ground-breaking restaurant group that pays homage to the Irani cafés of Bombay. Since opening its first location in 2010, Dishoom has grown into a beloved UK brand known for its vibrant atmosphere, rich storytelling, and high-quality Indian cuisine. Shamil’s vision for Dishoom was not only to serve delicious food but to evoke the spirit of Bombay’s cultural melting pot, creating a unique dining experience that blends history, community, and hospitality. Under Shamil’s leadership, Dishoom has won numerous awards and accolades, including a Michelin Bib Gourmand, and has expanded to multiple locations across the UK. In addition to Dishoom, Shamil co-founded Permit Room, a bar concept inspired by India’s Prohibition era. Known for his innovative approach to hospitality, Shamil is passionate about fostering inclusivity and using food as a way to bring people together, while also maintaining a deep commitment to philanthropy and social impact. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit <
S10 E159 · Tue, October 22, 2024
EP. 159: ANN ELLIOTT, MASTERING HOSPITALITY STRATEGY WITH HOSPITALITY MARKETING EXPERT
In this episode, Mark McC chats with Ann Elliott, Hospitality Marketing Guru and NED. The conversation covers Ann's insights into customer experience and hospitality operations, and a dive into the evolving role of marketing. They also discuss Ann's career journey, her advocacy for young people and women in business, as well as her role as a chair and board advisor. Ann shares her thoughts on the importance of market research, the state of marketing today, and her passion for mentoring the next generation of leaders. About Guest Ann is a portfolio Non-Executive Director and Board Advisor specialising in the hospitality sector. She co-founded Plan B mentoring, sits on the UKH events committee, is an Arena board member, organises the annual Propel Women Leaders and Entrepreneurs conference and is a regular speaker and contributor at industry events. She is particularly passionate about advancing and supporting women in the sector, helping them to connect and network with each other for mutual benefit. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences
S10 E158 · Tue, October 15, 2024
EP. 158: MICHEL ROUX, INSIDE LE GAVROCHE WITH LEGENDARY CHEF
In this episode, Mark McC visits Brewdog in Waterloo to have an in-depth conversation with Michel Roux, legendary chef, restaurateur, author, and broadcaster. They discuss Michel's storied career, including his time at Le Gavroche, why he decided to close it, and what's next for him. The episode covers various aspects of the hospitality industry, including how to attract the next generation of talent and the importance of maintaining a healthy work-life balance. They also touch on Michel's foray into television and his future projects, including his work with Cunard Line and upcoming pop-up events. About Guest Michel Roux is a legendary chef and the culinary mastermind behind the iconic Le Gavroche, the first UK restaurant to earn a Michelin star. As the son of renowned chef Albert Roux, Michel inherited a rich culinary legacy, continuing the family tradition of excellence in French cuisine. Since taking over Le Gavroche in 1991, Michel has cemented its reputation as one of London’s finest dining establishments, now holding two Michelin stars. His commitment to classical techniques, innovation, and seasonal ingredients has made him a respected figure in the global culinary community. Michel has also made numerous television appearances, including as a judge on MasterChef: The Professionals , where he has inspired a new generation of chefs. Beyond his role at Le Gavroche, he has authored several cookbooks and remains a passionate advocate for mentorship and sustainability in the industry. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology t
S10 E157 · Tue, October 08, 2024
EP. 157: TOM SHEPHERD, BALANCING FOOD, FAME, AND FAMILY WITH OWNER OF UPSTAIRS RESTAURANT
In this episode, Mark McC welcomes Tom Sheppard, Chef Patron of the Michelin-starred restaurant Upstairs. They delve into Tom's journey in fine dining, from early career milestones to his renowned restaurant's philosophy. Topics include the culinary industry's evolving landscape, Michelin inspections, TV appearances, and the influence of prominent chefs. Additionally, Tom shares insights on managing his restaurant, balancing family life, promoting British produce, and his long-term aspirations of expanding his business and building a lasting legacy. About Guest Tom Shepherd is the Chef Patron of Michelin-starred Upstairs. With a deep passion for culinary arts, Tom has worked alongside some of the industry’s most renowned chefs, including Sat Bains and Michael Wignall. In 2021, Tom opened Upstairs, where he combines his technical expertise with a focus on seasonality and local British produce. The restaurant’s intimate setting and innovative dishes quickly earned him a Michelin star, solidifying his reputation as one of the UK’s top chefs. Known for his attention to detail and dedication to his craft, Tom is also a mentor to young chefs and is committed to building a lasting legacy in the culinary world. Upstairs Website: https://www.upstairs.restaurant/ Tom’s Website: https://www.cheftomshepherd.co.uk/ LinkedIn: https://www.instagram.com/cheftomshepherd/?hl=en This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. <p
S10 E156 · Tue, October 01, 2024
EP. 156: OLLY SMITH, WINE WISDOM WITH SATURDAY KITCHEN PRESENTER
In this episode, Mark McC visits Soho Radio Podcast Studio to chat with Ollie Smith, renowned wine expert known for his roles on BBC’s Saturday Kitchen. They cover an array of topics including the intricacies of orange and canned wine, the rise of non-alcoholic options, and the best ways hospitality operators can connect with customers. Ollie shares personal stories from his work on beloved shows like Pingu, his deep connection to Scotland, and nostalgic drinks like Lilt. Listeners will also hear his favorite bars, pubs, and restaurants, along with insights and advice for wine enthusiasts and a sneak peek into his future projects supporting hospitality and charity. About Guest Olly Smith is a renowned wine expert, award-winning columnist, and popular BBC presenter. Best known for his role on Saturday Kitchen , Olly has built a reputation as one of the UK's most approachable and knowledgeable voices in the world of wine. His infectious enthusiasm and down-to-earth style make him a favorite among both wine novices and aficionados alike. Beyond his television work, Olly writes a weekly wine column for The Mail on Sunday and regularly hosts live tasting events, offering his expert insights with a dash of humor and charm. He is also an author, having penned several books aimed at making wine more accessible and enjoyable for everyone. In addition to his wine expertise, Olly is passionate about food, travel, and bringing people together through shared culinary experiences. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business
Trailer · Tue, September 24, 2024
Series 10 Trailer
Welcome to the Supersonic Podcast Series 10! Today, Mark introduces the headline sponsor, NFS hospitality, and outlines the stellar guest lineup for a supercharged series, including Olly Smith, Tom Shepherd, Michel Roux, Richard Harpham, and more! Tune in weekly from October 2nd for expert tips, industry news, and inspiring stories. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to l
S9 E155 · Tue, August 27, 2024
EP. 155: MARTIN WILLIAMS, STEAK & STRATEGY WITH CEO OF RARE RESTAURANTS
In this episode of the Supersonic Marketing Podcast, Mark McC talks with Martin Williams, CEO of Rare Restaurants, which includes Gaucho and M Restaurants. They talk about Martin's journey in hospitality, leadership insights, and the transformation of Gaucho. The discussion covers important topics such as strong team engagement, innovative marketing strategies, and challenges in the hospitality sector. Additionally, Martin shares his favourite travel destinations, standout dining experiences, and his top restaurant picks, including Trinity by Adam Byatt. About Guest Martin Williams is the dynamic CEO of Rare Restaurants, the group behind some of the UK's most renowned dining brands, including Gaucho and M. With over two decades of experience in the hospitality industry, Martin is known for his visionary leadership and passion for creating exceptional dining experiences. He began his career at Gaucho, where he quickly rose through the ranks, eventually becoming the Managing Director. In 2014, Martin founded M Restaurants, which earned critical acclaim for its innovative approach to dining. His successful leadership at M led to his return to Gaucho as CEO, where he revitalized the brand and expanded its reach. Martin is deeply committed to sustainability, innovation, and cultivating a strong team culture. Under his guidance, Rare Restaurants has continued to thrive, making a significant impact on the UK’s hospitality scene. Martin’s expertise and dedication have solidified his reputation as a leading figure in the industry. LinkedIn: https://uk.linkedin.com/in/martin-williams-61093814 Website: https://www.rarerestaurants.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit <a href="http://nfs-hospitality.com/supersonic" target="_blank
S9 E154 · Tue, August 20, 2024
EP. 154: AKTAR ISLAM, MICHELIN MASTERY WITH CHEF AND OWNER OF OPHEEM
In this episode, Mark McC interviews two-Michelin-starred chef Akhtar Islam from Opheem. They discuss Akhtar's career, dedication to continuous improvement, and the evolving landscape of Indian cuisine and social media in the culinary world. Insights are shared on the challenges faced by the hospitality industry, the importance of authenticity, and Akhtar's future plans for his restaurant. Their conversation covers personal and professional growth, meaningful connections, and the communal nature of the industry. About Guest Aktar Islam is a celebrated Michelin Star chef and the visionary owner of Opheem, a modern Indian fine dining restaurant in Birmingham. Renowned for his innovative approach to Indian cuisine, Aktar blends traditional flavours with contemporary techniques, creating dishes that are both artful and memorable. His culinary journey began at a young age, inspired by his family’s heritage and passion for food. Over the years, Aktar has honed his craft, earning a reputation as one of the UK's leading chefs. He first rose to fame on television, winning BBC’s Great British Menu and appearing on MasterChef. At Opheem, Aktar’s commitment to excellence has earned him critical acclaim, including a coveted Michelin Star. Beyond the kitchen, he is known for his dedication to mentoring young chefs and his advocacy for sustainability in the food industry. Aktar continues to push the boundaries of Indian cuisine, making Opheem a destination for food lovers worldwide. Instagram: https://www.instagram.com/aktarislam_/?hl=en-gb Website: https://opheem.com/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit <a href="http://nfs-hospitality.com/supersonic
S9 E153 · Tue, August 13, 2024
EP. 153: SHEREEN RITCHIE, BAKING INNOVATION WITH CEO OF BUNS FROM HOME
In this episode, Mark McC welcomes Shereen Ritchie, CEO of Buns From Home. Reflecting on her dynamic career across notable venues like Leon, TGI Fridays, and the London Underground, Shereen shares her journey on mentorship, gender equality, and innovation within the hospitality industry. Highlights include her memorable viral moment at the Women's Propel Conference and future aspirations for Buns From Home. Join Mark and Shereen as they explore the challenges and joys of the food and hospitality sector, and the exciting new ventures on the horizon. About Guest Shereen Ritchie is the dynamic CEO of Buns from Home, a rapidly growing bakery brand known for its freshly baked, mouth watering pastries. With a strong background in hospitality and retail, Shereen has been instrumental in scaling the business, expanding its footprint across London, and maintaining a strong focus on quality and customer experience. Prior to leading Buns from Home, she held senior roles at Pret A Manger, where she honed her expertise in operations, customer service, and team leadership. Shereen is recognized for her innovative approach to business growth, her passion for creating positive workplace cultures, and her commitment to sustainability. Under her leadership, Buns from Home has not only become a favourite among food lovers but also a brand with a strong sense of community and social responsibility. Shereen continues to drive the company’s vision of delivering joy through exceptional baked goods. Website: https://www.bunsfromhome.com/ LinkedIn: https://uk.linkedin.com/in/shereen-ritchie-b5b929163 This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit <a href="http://nfs-hospitality.com/supersonic" target=
S9 E152 · Tue, August 06, 2024
EP. 152 ROBIN ROWLAND OBE, SUSHI AND STRATEGY WITH TRISPAN
In this episode, Mark McC sits down at Brewdog Waterloo with Robin Rowland OBE, partner at TriSpan. They discuss Robin's significant impact on Yo Sushi as CEO, where he grew the brand through innovative strategies, Robin's investment insights at TriSpan, the importance of emotional intelligence in leadership, and successful investments in hospitality. Robin also reflects on his 40-year journey in the industry, the challenges in UK hospitality, and the economic factors affecting it, highlighting top brands like Mowgli and Thunderbird. This episode dives into the art and science of hospitality management and investment. About Guest Robin Rowland OBE is a distinguished figure in the hospitality industry, currently serving as a partner at TriSpan, a private equity firm specializing in investments in the restaurant and hospitality sectors. With over 40 years of experience, Robin is best known for his transformative role as CEO of Yo Sushi, where he spearheaded the brand's expansion and innovation, establishing it as a household name. Robin's leadership at Yo Sushi was marked by his strategic vision and commitment to operational excellence, significantly growing the brand through innovative approaches and customer-centric strategies. At TriSpan, Robin leverages his extensive industry knowledge and investment acumen to identify and support high-potential hospitality ventures. Robin's contributions to the industry have earned him an OBE, recognizing his significant impact on hospitality and his dedication to fostering excellence and innovation in the field. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You
S9 E151 · Tue, July 30, 2024
EP. 151 MATT OVINGTON, ASK THE RIGHT QUESTIONS WITH SALIENCE RESEARCH
In this episode, Mark McC invites Matt Ovington, Director of Research at Salience Plus, to talk about the power of research in hospitality marketing. They explore cost-effective techniques, understanding customer behaviour, and leveraging System 1 and System 2 thinking to boost business performance. The discussion also covers qualitative and quantitative research, category entry points, and deriving actionable insights. Additionally, Matt shares his thoughts on brand taglines, his favourite hospitality spots, and plans for a trip to Portugal. About Guest Matt Ovington is the Director of Research at Salience Plus, a leading firm specialising in market research and consumer insights. With a background in data analytics and strategic marketing, Matt has built a reputation for delivering cutting-edge research that drives business growth and innovation. His expertise lies in understanding complex market dynamics and translating data into actionable strategies for clients across various industries. At Salience Plus, Matt leads a team of researchers dedicated to uncovering key trends and consumer behaviours that shape the market landscape. His work involves leveraging advanced analytical tools and methodologies to provide deep insights that inform product development, marketing strategies, and business decisions. LinkedIn: https://uk.linkedin.com/in/matt-ovington-a7a3763b Website: https://www.categoryentrypoints.com/salienceplus/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponso
S9 E150 · Tue, July 23, 2024
Ep. 150 PATRICK MCGUIGAN, FROM FARM TO TABLE WITH THE AUTHOR OF THE CHEESE LIFE
In this episode, Mark McSee chats with Patrick McGuigan, a renowned cheese journalist, teacher, and judge. They delve into Patrick's journey from food writer to cheese expert, his role in judging world-class cheeses, and the nuances of different cheese types globally. Patrick also shares insights on cheese's growing popularity in restaurants and the misconceptions surrounding it. The episode concludes with a tasting session of 'Little Hereford' cheese, highlighting its unique flavors and Patrick's expert analysis. Perfect for cheese enthusiasts looking to deepen their knowledge. About Guest Patrick McGuigan is a UK-based cheese writer and teacher, who has travelled from the Swiss Alps to the pastures of Vermont to interview the world's best cheesemakers, maturers and cheesemongers. He writes extensively on the subject for national newspapers and magazines, such as The Telegraph and delicious, and has appeared on BBC Radio 4's The Food Programme. His first book, The Philosophy of Cheese, was published by The British Library in 2020. His second book, The Cheese Life, co-authored with Mathew Carver, was published by Kyle Books in October 2023. Patrick hosts regular cheese talks, tastings and events, and is a Super Jury judge at the World Cheese Awards. A member of the Guilde des Fromagers, he runs cheese retail training courses at the Guild of Fine Food and also teaches the Academy of Cheese Level 1 and 2 accreditations. Patrick has also co-founded several festivals, including the Big Cheese Weekender, the London Cheese Project and Brighton’s OctoberBEST restaurant festival. He is also a co-founder of Brighton’s Best Restaurant awards. Guest links (LinkedIn/Business etc). Website: https://www.patrickmcguigan.com/ Twitter: https://twitter.com/patrickmcguigan Instagram: https://www.instagram.com/patrickmcguigan1/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations
S9 E149 · Tue, July 16, 2024
Ep. 149 NICK POPOVICI, REVOLUTIONISING THE INDUSTRY WITH VITA MOJO
In this special episode, Mark McC sits down with Nick Popovici, CEO and co-founder of Vita Mojo to explore the journey and innovations behind Vita Mojo's restaurant management platform. They talk about Nick's transition from finance to restaurant management, the creation of Vita Mojo inspired by personal dietary changes, and their evolution from a single QSR chain to a major tech provider. The conversation also covers Vita Mojo's core values and mission to transform hospitality businesses through technology, alongside tips for successful tech adoption and insights into Nick’s favourite hospitality experiences. About Guest Nick Popovici is the Co-founder and CEO of Vita Mojo, a pioneering company at the forefront of digital transformation in the restaurant industry. With a background in investment banking and a passion for technology-driven solutions, Nick co-founded Vita Mojo to revolutionise how restaurants operate and engage with customers. Under his leadership, Vita Mojo has developed a cutting-edge digital ordering and management platform that enhances efficiency, personalised customer experiences, and drives revenue growth. Nick's innovative vision and strategic mindset have positioned Vita Mojo as a leader in the industry, partnering with major brands to implement their technology solutions. His focus on data-driven decision-making and customer-centric approaches has helped restaurants adapt to changing consumer behaviours and preferences. Beyond his professional achievements, Nick is a strong advocate for using technology to improve operational sustainability and efficiency. His contributions continue to shape the future of the restaurant industry, making it more adaptable, efficient, and customer-friendly. LinkedIn: https://uk.linkedin.com/in/b-nick-popovici-902844101 Vita Mojo: vitamojo.com/supersonic This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what i
S9 E148 · Tue, July 09, 2024
EP. 148 DARREL CONNELL AND LIZZIE RYAN: SOUND INVESTMENT WITH IMBIBA
In this episode, Mark McC sits down with Daryl Connell and Lizzie Ryan from Imbiba to explore their private equity firm's unique approach to investing in the hospitality sector. They talk about support strategies for brands, key trends in health and wellness, casual dining, and technology. The discussion also highlights recent investments, such as One Rebel and Farmer J, and examines the opportunities for integrating AI in restaurants, the success of UK brands internationally, and the importance of resilience in business operations. They also discuss market conditions and future industry prospects, and the evolving landscape of hospitality. About Guest Prior to joining Imbiba, Darrel was formerly a Director at Foresight Group, a market leading UK lower mid-market private equity firm. Darrel led the firm's consumer and leisure coverage and was a Non-Executive on the board of multiple high growth consumer businesses. Darrel is currently a Non-Executive on the Board of Purple Dragon, Vagabond Wines, Pizza Pilgrims and Farmer J. Lizzie has over 15 years’ experience working in M&A and private equity. Prior to joining Imbiba, Lizzie worked at Foresight Group as a Senior Investment Manager focusing on consumer & leisure investments, where she sat on a number of portfolio company boards as a non-executive director, and at Synova Capital and Deloitte LLP where she focused on mid-market transactions. Lizzie is currently a Non-Executive on the Board of the Dream Corporation, House of Gods and Monkey Puzzle. She is a fully qualified Chartered Accountant (ACA). Website: https://imbiba.com/ Darrel’s LinkedIn: https://uk.linkedin.com/in/darrel-connell-9a7a02b Lizzie’s LinkedIn: https://uk.linkedin.com/in/lizzie-ryan-podbury-2891b949 This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operati
S9 E147 · Tue, July 02, 2024
EP. 147 KRIS HALL: INVESTING IN MENTAL HEALTH WITH BURNT CHEF PROJECT
In this episode, Mark McC catches up with Kris Hall, founder of The Burnt Chef Project, to discuss mental health within the hospitality industry. They explore Kris's personal journey, the start of the project through a photography campaign, and its growth into a global initiative offering support and training. The conversation looks at mental health awareness and support in the high pressure environment of hospitality, as well as Kris's experience and passion for creating sustainable change. The episode also features insights into partnership dynamics, mental health strategies, and the importance of open dialogue within organisations. About Guest Kris Hall is the founder of the Burnt Chef Project, an organization dedicated to mental health awareness in the hospitality industry. With a background in hospitality sales and a passion for improving workplace culture, Kris launched the initiative in response to the high levels of stress and mental health challenges faced by industry professionals. The Burnt Chef Project aims to destigmatize mental health issues through education, support, and community engagement. Kris’s vision is to create a culture where open discussions about mental health are normalized, providing resources and support to those in need. Under his leadership, the project has grown to include training programs, workshops, and a range of resources designed to promote mental well-being. Kris's commitment to change is evident in his efforts to foster a supportive environment, helping individuals and businesses prioritize mental health. Website: https://www.theburntchefproject.com/ LinkedIn: https://www.linkedin.com/in/krishall1/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. <p
S9 E146 · Tue, June 25, 2024
EP. 146 DAVID MCDOWALL: FROM BREWDOG TO STONEGATE CEO
In this episode, Mark McC visits Soho to meet with David McDowell, former COO and President of Brewdog and current CEO of Stonegate, the UK's largest pub group. The conversation covers David's journey since joining Stonegate, the challenges he's faced, and the strategic changes he's implemented. They also discuss the importance of pub culture, shifting consumer behaviours, and maintaining value through thoughtful pricing strategies. The episode highlights how David's leadership aims to fuse traditional pub values with modern innovations, ensuring sustainable growth and community engagement. About Guest David McDowell is the CEO of Stonegate Group, the largest pub company in the UK. With a career spanning significant leadership roles in the beverage and hospitality industries, McDowell is known for his strategic acumen and innovative approach to business. Before joining Stonegate, he served as the COO and President of Brewdog, where he was instrumental in driving the craft beer company's exponential growth and international expansion. At Stonegate, McDowell oversees an extensive portfolio of pubs and bars, focusing on sustaining traditional pub values while embracing modern trends and consumer behaviours. Under his leadership, Stonegate has navigated the complexities of the UK pub market, implementing strategic changes to enhance customer experience and operational efficiency. McDowell places a strong emphasis on community engagement, thoughtful pricing strategies, and sustainable growth, ensuring that Stonegate not only thrives economically but also maintains its role as a cornerstone of local communities. Stonegate Group: https://www.stonegategroup.co.uk/ David's LinkedIn: https://uk.linkedin.com/in/davidmcdowallglasgow This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely
S9 E145 · Tue, June 18, 2024
EP. 145 ROGER DALTREY & JAMIE DALTREY: BREWING SUCCESS WITH LAKEDOWN BREWING CO
In this episode, we sit down with rock legend Roger Daltrey and his son Jamie Daltrey, the founders of Lakedown Brewing Co. Roger and Jamie discuss their journey of building the brewery on their estate, which also includes trout farming and carp farming. We talk about the highs, the lows, and the importance they place on sustainability and community involvement. They detail their involvement with the Teenage Cancer Trust, and the challenges faced by smaller charities like theirs in raising funds, especially in the shadow of larger charity events. We also touch on Roger's music career, with anecdotes about past performances and the upcoming script for a biopic. The conversation also explores the future plans for Lakedown Brewing Co, including collaborations with other breweries and the potential opening of a pub. Overall, the episode provides a glimpse into the personal and professional journey of Roger and Jamie Daltrey, showcasing their dedication to both craft and charitable endeavours. About Roger Daltrey & Jamie Daltrey Roger Daltrey is a legendary musician and the iconic lead vocalist of The Who, one of the most influential rock bands in history. While his powerful voice and dynamic stage presence have left an indelible mark on the music industry, Roger has also ventured into the world of craft brewing. As a passionate advocate for quality and community, he co-founded Lakedown Brewing Co. with his son Jamie. The brewery, set in the picturesque landscape of the family farm in East Sussex, produces a range of premium beers that reflect the Daltrey family's dedication to excellence. Beyond his contributions to music and brewing, Roger is renowned for his philanthropic efforts, particularly his work with the Teenage Cancer Trust. He has been instrumental in raising awareness and funds for the charity, which supports young people with cancer. Jamie Daltrey, Roger's son, is an accomplished entrepreneur and co-founder of Lakedown Brewing Co. Combining his passion for craft beer with a commitment to quality and sustainability, Jamie has helped establish the brewery as a respected name in the industry. Lakedown Brewery Co: https://lakedownbrewing.com/ Teenage Cancer Trust: https://www.teenagecancertrust.org/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to de
S8 E144 · Wed, May 29, 2024
S8 Ep. 144 FROM FINE DINING TO ARTISAN COFFEE AND EXCELLENT PUB FOOD WITH CHEF ASHLEY PALMER WATTS, CO-FOUNDER OF THE DEVONSHIRE AND ARTISAN COFFEE CO
Explore the fascinating world of culinary arts and entrepreneurship with one of the UK’s finest chefs, Ashley Palmer Watts. Ashley shares his extensive experience in the restaurant scene, notably his time with Heston Blumenthal at The Fat Duck. He offers an insider's view into the intricate process of creating innovative dishes and the importance of meticulous ingredient sourcing. We hear about Ashley’s foray into the coffee industry through the establishment of the Artisan Coffee Co., emphasising the significance of quality and innovation in product development. The conversation also explores his latest venture, The Devonshire Pub. Throughout the episode, listeners gain valuable insights into Ashley's philosophy on teamwork, the dynamics of successful collaborations, and his relentless pursuit of culinary excellence. About Ashley Palmer Watts Ashley Palmer Watts is a renowned chef and entrepreneur with a rich culinary journey spanning over two decades. Beginning his career in a small village in Dorset, Ashley's passion for food led him to join Heston Blumenthal's iconic restaurant, The Fat Duck, where he played a pivotal role in its evolution and success. Ashley co-founded Artisan Coffee Co., revolutionising the coffee scene with his innovative approach to blends and flavour harmonisation. Additionally, he co-founded The Devonshire pub, redefining London's pub culture with its warm ambiance and homemade bar food. Ashley's expertise extends beyond the kitchen, as he balances culinary excellence with strategic marketing and brand building. With a commitment to innovation and authenticity, Ashley continues to leave a lasting impact on the hospitality industry, inspiring professionals worldwide with his creativity and entrepreneurial spirit. Artisan Coffee Co: https://www.artisancoffeeco.com/ The Devonshire: https://www.devonshiresoho.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their oper
S8 E143 · Wed, May 22, 2024
S8 Ep. 143 HOSPITALITY'S NEW HORIZONS: TECH, SUSTAINABILITY, BRAND EVOLUTION AND GLOBAL INSIGHTS FOR LOCAL SUCCESS WITH DAVID CAMPBELL, GLOBAL CHAIR OF OLE AND STEEN
David Campbell is a luminary in the hospitality industry with experience leading iconic brands like Pizza Express and The Ivy to his current ventures in the bakery scene with Ole & Steen. David shares insightful stories from navigating corporate challenges, mastering branding, and spearheading innovative marketing strategies. Together with Mark McC David discusses the transformative impact of AI and technology on the hospitality sector, his unique approach to business leadership, and his predictions for future industry trends. This episode is a treasure trove of wisdom for anyone fascinated by the business of hospitality, branding, and the power of innovation. About David Campbell David Campbell is a seasoned hospitality industry leader with a rich history of driving growth and innovation. With over three decades of experience, Campbell has held prominent roles at renowned brands such as PizzaExpress, Wagamama, and The Ivy Collection. Known for his strategic vision and hands-on approach, Campbell has successfully steered businesses through periods of change and expansion, earning a reputation for delivering exceptional customer experiences. In his current role as chairman of Danish Bake Holding, the parent company of Ole & Steen, Campbell continues to shape the trajectory of one of Denmark's most beloved bakery concepts. His passion for quality, sustainability, and fostering memorable dining experiences underscores his commitment to excellence in the ever-evolving hospitality landscape. LinkedIn: https://www.linkedin.com/in/davidcampbell2000/ Ole and Steen website: https://oleandsteen.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night.
S8 E142 · Wed, May 15, 2024
S8 Ep. 142 PINTS, PUB CULTURE, AND PERFECTION: A CONVERSATION WITH OISIN ROGERS, CO-FOUNDER OF THE DEVONSHIRE PUB
What makes a pub stand out from the rest and what is the secret behind a good pint of Guinness? Devonshire co-founder and Guinness aficionado Oisín Rogers answers these questions and more in this week’s episode. Mark McC delves into Oisín’s extensive career in hospitality, exploring his unique path from bypassing university to dominating the pub scene with innovative concepts and a steadfast commitment to quality. Oisín shares his 10-year journey of conceptualising the Devonshire, emphasising the importance of location, service, and atmosphere in creating a successful establishment. Key discussions include managing guest experiences, the art of serving Guinness, and the balance between tradition and innovation in menu development. Hospitality professionals will gain valuable insights into building a renowned pub brand, team leadership, and navigating the complexities of the hospitality industry today. About Oisín Rogers Oisín Rogers, a renowned figure in London's hospitality scene, is celebrated for his exceptional contributions as a pub landlord and entrepreneur. With a career spanning decades, Oisín has earned accolades and widespread recognition for his innovative approach to pub management and unwavering commitment to delivering exceptional customer experiences. Beginning his journey in the industry with humble roots, Oisín has navigated through various ventures, including iconic pubs like The Ship and The Guinea Grill, before establishing The Devonshire, a beloved establishment tucked away in the vibrant streets of London. His passion for perfection, particularly evident in his Guinness obsession, has become legendary, earning The Devonshire a reputation as a must-visit destination for aficionados of the iconic stout. Rogers' dedication to excellence, coupled with his warm charisma and genuine hospitality, continues to define him as one of the most esteemed and beloved figures in the UK's pub landscape. LinkedIn: linkedin.com/in/Oisín-rogers-260139178 The Devonshire website: https://www.devonshiresoho.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seam
S8 E141 · Wed, May 08, 2024
S8 Ep. 141 TECH-DRIVEN CUSTOMER EXPERIENCE AND THE HUMAN TOUCH WITH LIAM O’KEEFE, BRAND DIRECTOR AT BLEECKER
In this episode, Mark McC delves into a candid conversation with Liam O'Keefe, brand director at Bleecker Burger, offering an in-depth exploration of their shared experiences in the realm of branding and hospitality. They discuss the landmark achievements of Bleecker Burger, emphasising the significance of becoming a London Living Wage company and obtaining the Best Companies one-star award. They highlight the importance of customer experience, operational challenges, and the delicate balance of incorporating technology without losing the human touch, and the unwavering commitment to delivering top-notch burgers. Furthermore, they contemplate hospitality's evolving landscape, shedding light on the trajectory of Bleecker Burger's growth and the intrinsic value of consistent quality over fleeting trends. About Liam O’Keefe Liam O'Keefe, known for his impactful role in the culinary world, serves as the Brand Director at Bleecker Burger, a position that highlights his innovative approach to branding and marketing within the hospitality sector. With a background steeped in both the creative and operational facets of the food industry, Liam has established himself as a pivotal figure in defining and elevating the Bleecker Burger brand. His journey, marked by a commitment to brand authenticity and a keen insight into market trends, reflects a broader vision for not just a restaurant, but a cultural icon within the fast-casual dining space. Liam's dedication to brand integrity, along with his strategic initiatives in marketing and community engagement, underscores his contributions to Bleecker Burger's success and its recognition as a beloved name among burger enthusiasts. LinkedIn: https://www.linkedin.com/in/liam-o-keefe-293397b1/ Bleecker Burgers website: https://www.bleecker.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to h
S8 E140 · Wed, May 01, 2024
S8 Ep. 140 UNVEILING THE SECRETS OF SUCCESS IN THE HOTEL INDUSTRY WITH CHRIS WAYNE-WILLS, CEO OF CRERAR HOTELS
CEO of Crerar Hotels, the AA Small Hotel Group of the Year 2023/24, Chris Wayne-Wills joins Mark McC on this week’s episode to discuss his career, his experience in the hospitality industry and the unique culture and approach of Crerar Hotels. Chris emphasises the importance of personalised guest experiences and attention to detail and highlights the company's focus on quality, local experiences, and the development of their properties to offer the best possible service to guests. Chris also touches on the challenges facing the industry, such as the residual impact of the pandemic, business rates, VAT issues, and recruitment difficulties post-Brexit. Chris reflects on his appearance on "The Apprentice" and how it showcased the challenges and opportunities in the hospitality sector. He also mentions his involvement with UKHospitality Scotland and the ongoing efforts to address industry trends and challenges. Throughout the episode Chris Wayne-Wills provides valuable insights into the world of hospitality, emphasising the importance of personalised service, quality experiences, and adapting to the changing landscape of the industry. About Chris Wayne-Wills Chris Wayne-Wills is a seasoned hospitality industry executive with over 25 years of experience in senior management positions. Originally from Cardiff, Wales, Chris embarked on his hospitality journey as a sales manager, quickly rising through the ranks to assume leadership roles at some of the UK's most prestigious hotel brands. With a passion for delivering exceptional guest experiences and operational excellence, Chris's career trajectory reflects his unwavering commitment to excellence and innovation in the hospitality sector. He has held key leadership positions at renowned hotel groups such as Marriott International, Macdonald Hotels, and QHotels, where he honed his expertise in revenue growth, new business development, and marketing communications. In April 2020, Chris took on the role of CEO at Crerar Hotels, a high-quality hotel group based in Scotland, overseeing a portfolio of seven four- and five-star properties. Under his leadership, Crerar Hotels has thrived, earning accolades such as the AA Small Hotel Group of the Year. Beyond his role at Crerar Hotels, Chris is deeply involved in industry advocacy and professional development initiatives. He serves as Chairman of UKHospitality Scotland, where he plays a pivotal role in shaping policies and advocating for the interests of hospitality businesses across Scotland. Chris is also a trustee of HIT Scotland and a fellow of the Institute of Hospitality, demonstrating his commitment to nurturing talent and driving positive change within the industry. Known for his strategic vision, dedication to social responsibility, and relentless pursuit of excellence, Chris Wayne-Wills continues to inspire and lead the hospitality industry towards a brighter and more sustainable future. Linke
S8 E139 · Wed, April 24, 2024
S8 Ep. 139 HOW TO USE OMNI-CHANNEL CAMPAIGNS AND HOSPITALITY TECH IN YOUR HOSPITALITY DIGITAL MARKETING STRATEGY WITH GEMMA BARTER, DIGITAL MARKETING MANAGER AT HONEST BURGER
Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers discusses the importance of approaching digital marketing from a customer's perspective and emphasises the need for continuous learning and adaptation in the fast-paced digital landscape. She highlights the success of a campaign at Honest Burgers that focused on introducing a new menu item through an omni-channel approach, showcasing the power of cohesive marketing strategies. She shares valuable insights into the world of digital marketing, loyalty programs, and brand engagement from Gemma's experiences at Honest Burgers and Hawksmoor. She talks about their latest moves into using hospitality tech to enhance the customer experience using platforms such as Vita Mojo and Airship. Gemma's expertise in leveraging AI and machine learning for loyalty programs provides a glimpse into the future of customer engagement strategies in the hospitality industry. Gemma delves into the significance of maintaining brand authenticity while exploring new content marketing channels like TikTok. About Gemma Barter Gemma Barter is a seasoned digital marketing professional with a passion for hospitality and brand storytelling. With over a decade of experience, she has honed her expertise in e-commerce, social media advertising, CRM, and website optimization. Currently serving as the Senior Digital Marketing Manager at Honest Burgers, Gemma leads the digital strategy for the renowned burger chain's 39 locations, overseeing everything from PPC management to loyalty program implementation. Known for her strategic mindset and hands-on approach, Gemma thrives on driving engagement and revenue through innovative digital campaigns. Her career journey is a testament to her dedication and adaptability, having worked her way up from Marketing Assistant roles to becoming a pivotal figure in shaping Honest Burgers' digital presence. Gemma's commitment to excellence and continuous learning underscores her role as a driving force behind the success of Honest Burgers' digital marketing initiatives. Honest Burger website: https://www.honestburgers.co.uk/ LinkedIn: https://www.linkedin.com/in/gemma-barter-320540119 This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions des
S8 E138 · Wed, April 17, 2024
S8 Ep. 138 A BUBBLY CONVERSATION ABOUT BUBBLE TEA AND USING HOSPITALITY TECH TO ENHANCE THE CUSTOMER JOURNEY WITH PAUL CUPP, MD OF CUPP
It’s bubble tea but for grown ups. In this episode, Mark McC has a chat with Paul Tanner, the Managing Director of CUPP, a bubble tea brand. Paul shares his journey from being a barista to becoming an MD. He discusses some learnings from his career, emphasising the importance of training and development for the team. Paul and Mark chat about the unique offerings of CUPP, such as their brown sugar range as well as their sustainable practices to reduce plastic usage. They talk about the various hospitality tech initiatives taken by CUPP including the introduction of kiosks with Vita Mojo and the implementation of a loyalty app. Paul also highlights the brand's focus on customer feedback and sustainability efforts, showcasing their commitment to providing an authentic and environmentally conscious experience for their customers. Paul talks about CUPP's approach to marketing, franchise operations, and the importance of maintaining brand vision across all locations. He talks about the customer journey at CUPP, including personalisation thanks to hospitality tech. Paul shares his insights into the bubble tea industry emphasising the potential for growth and innovation. About Paul Tanner Paul Tanner is a seasoned hospitality professional with a passion for innovation and excellence. With over a decade of experience in the industry, Paul has honed his skills in leadership, team motivation, and customer service. His hospitality journey began as a barista, before he worked his way up to become the Managing Director of CUPP. Paul's dedication to authenticity and quality has been instrumental in driving CUPP's success, from its humble beginnings as a converted van to its expansion into multiple locations across Bristol and Cardiff. With a focus on continuous learning and development, Paul remains committed to pushing boundaries and inspiring others in the hospitality industry. As a leader, mentor, and visionary, Paul Tanner continues to shape the future of CUPP and leave a lasting impact on the world of bubble tea and experiential dining. CUPP website: https://www.cuppbubbletea.co.uk/ LinkedIn: https://www.linkedin.com/in/paul-tanner-25085813a This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for you
S8 E137 · Wed, April 10, 2024
S8 Ep. 137 FROM HOSPITALITY OPERATIONS TO MARKETING TO HOSPITALITY MARKETING CONSULTANCY: ALAN ARMSTRONG’S STORY, SPACEMAN MARKETING
From operation to marketing, employee to freelancer Alan Armstrong has a variety of experience in the hospitality sector, giving him a very holistic perspective on things. He discusses his experience working with celebrities and managing venues at a young age and what he learned from this experience. Alan talks about his freelance journey, offering advice on building a strong network and developing a diverse skill set to succeed in the marketing field. He also delves into the importance of customer experience, brand DNA, and future trends in hospitality marketing. Throughout the episode, Alan shares entertaining anecdotes from his time managing nightclubs and bars, including encounters with celebrities like Robbie Williams. He reflects on the fast-paced and dynamic nature of the hospitality industry, emphasising the importance of quick decision-making and effective crisis management. Alan's experiences in handling security issues and maintaining a positive customer experience showcase the multifaceted skills required in the hospitality sector. About Alan Armstrong Alan Armstrong is a seasoned business leader and award-winning marketing professional with over 25 years of experience in the hospitality sector. Starting his journey as a glass collector in a social club, Alan swiftly rose through the ranks to manage late-night venues across the UK. His transition to marketing saw him excel in roles ranging from Marketing Executive to Director of Marketing, where he spearheaded innovative campaigns and data-led strategies for some of the nation's most renowned hospitality brands. As the founder of Spaceman Marketing, Alan continues to bring his wealth of expertise to the forefront, offering tailored marketing solutions to businesses within the hospitality industry. With a passion for mentoring and developing young talent, Alan is not only dedicated to driving business success but also nurturing the future leaders of the industry. Based in rural Derbyshire, Alan enjoys spending quality time with his family, his beloved chocolate Labrador, Branston, and pursuing his passion for running. Website: https://www.spacemanmarketing.co.uk/ LinkedIn: https://www.linkedin.com/in/alan-armstrong-37186329/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and
S8 E136 · Wed, April 03, 2024
S8 Ep. 136 EXPLORING THE FUSION OF INDIAN STREET FOOD AND CRAFT BEER WITH BUNDOBUST FOUNDERS MARKO HUSAK & MAYUR PATEL
Is beer and curry a match made in heaven? Combining Indian street food and craft beer Marko Husak and Mayur Patel founded Bundobust, a casual restaurant and microbrewery chain. In this episode, they discuss their journey in the hospitality industry with host Mark McC. They share insights into their background in the industry, detailing how they combined their influences to create a unique dining experience. They address the challenges and successes they faced in starting Bundobustt, including their approach to menu development and the creation of their own brewery. Marko and Mayur discuss their marketing strategies with Mark, emphasising the emotional and brand-building aspects of their campaigns. They highlight a successful campaign, "Bundo Does Meat," which generated buzz during Veganuary by introducing analog meat dishes. This episode shows the importance of authenticity, creativity, and emotional connection in marketing campaigns within the hospitality industry. About Bundobust Bundobust is a dynamic culinary experience, merging Indian street food with craft beer culture across Leeds, Liverpool, and Manchester. Its menu boasts authentic Indian street delicacies like Pav Bhaji and Masala Dosa, while the Craft Beer selection from Bundobust Brewery complements these flavours perfectly. The brewery, established in 2021, exclusively brews beers designed to harmonise with the food menu, available only on tap in Bundobust's restaurants. It's the ultimate fusion of great food, craft beer, and casual dining—an unforgettable experience in every visit. Website: https://bundobust.com/ Marko Husak LinkedIn: https://www.linkedin.com/in/marko-husak-b2368449/ Mayur Patel LinkedIn: https://www.linkedin.com/in/mayur-patel-161022199/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all vertica
S8 E135 · Wed, March 27, 2024
S8 Ep. 135 HOSPITALITY, HOME COOKING, AND LIFE LESSONS WITH MARK WOGAN, CO-FOUNDER OF HOMESLICE AND HOST OF SPOONING PODCAST
Hospitality entrepreneur and podcaster Mark Wogan shares his valuable insights on the hospitality industry including the challenges faced during the past four years, the impact of COVID-19 on the industry, and the need for government support. Along with host Mark McC they highlight the essence of kindness, generosity, and a welcoming spirit in the industry. They also touch on the evolving landscape of hospitality recruitment, with a focus on the potential for career growth and success within the sector, especially for young professionals. Mark Wogan and Mark McC discuss the vocational nature of work in the hospitality industry, where dedication to providing exceptional service and creating memorable experiences for guests is paramount. Mark's reflections on the industry's resilience and the passion of individuals within it provides actionable lessons for hospitality marketers and stakeholders seeking to understand the core values and opportunities within the dynamic world of hospitality. About Mark Wogan Mark Wogan, a seasoned restaurateur and hospitality entrepreneur, has made a significant mark in the culinary world with his innovative ventures. As the co-founder of the renowned UK chain of pizza restaurants, Homeslice, Mark has demonstrated his passion for delivering exceptional dining experiences. In addition to his success in the hospitality industry, Mark recently launched the engaging podcast "Spooning With Mark Wogan," where he invites celebrities to embark on unique culinary adventures. With a blend of creativity, dedication, and a love for food, Mark continues to captivate audiences and leave his mark on the culinary landscape. Spooning podcast: https://shows.acast.com/food-culture LinkedIn: https://www.linkedin.com/in/mark-wogan-74a76717a/?originalSubdomain=uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals
S7 E134 · Wed, March 20, 2024
S7 Ep. 134 THE ART OF HOSPITALITY AND INSPIRATIONAL LEADERSHIP: PAULO DE TARSO’S TAKE ON THE INDUSTRY
Mark McC interviews Paulo de Tarso, a renowned figure in the hospitality industry with a rich background working in top restaurants worldwide. Paulo shares his journey from working in New York to opening his own restaurant, Margot, in London. He emphasises the importance of hospitality, service, and creating a positive atmosphere for guests. Paulo reflects on his experiences serving famous actors like Al Pacino and the impact of genuine connections in the industry. He discusses the differences between the dining scenes in LA, New York, and London, highlighting the evolution and growth of the industry. Paulo also touches on the challenges of being a business owner, the pressures of leadership, and the importance of team morale. Paulo shares his passion for hospitality, his dedication to creating memorable experiences, and the valuable lessons he has learned throughout his career. About Paulo De Tarso Restaurateur and maître d’ by trade, Paulo de Tarso is passionate about hospitality, customer experience and the pursuit of excellence. A dynamic motivational speaker who uplifts through personal storytelling, Paulo took the stage at the inaugural Soho TedxTalk event to share his insights and knowledge. Paulo is the founder of Paulo de Tarso Hospitality and a member of The Royal Academy of Culinary Arts. Paulo came to London in 2005. Born in Brazil of Italian descent, he spent his formative years in the United States. This is where he first fell in love with the industry and developed his warm service approach. He has a true love and appreciation of good food and good service and has found his calling in bringing people together and raising the bar on the shared experience of breaking bread. Paulo’s commitment to the industry has resulted in accolades including personal recognition with AA Awards (Foodservice) and Tatler Restaurant Awards (Best Front of House 2011 & 2018), and nominations for The Cateys (Best Newcomer) and GQ (Best New Restaurant).Gambero Rosso Best Italian restaurant for 2 years in a row; Best Wine List for 2 years in a row. And Featured on Celebrity Master Chef in 2017. Feature on Foodnetwork Best Italian Restaurant outside Italy. Paulo began work in the restaurant business at 16 years of age in New York, and later Los Angeles. He worked his way up through the ranks, gaining an in-depth knowledge of the inner workings of restaurants, all the while becoming enamoured with the industry. He began to build his reputation in London at The Wolseley, followed by three years as maître d’ at the iconic Scott’s in Mayfair. Paulo moved on to open Bar Boulud London under the tutelage of the inimitable Daniel Boulud, who became both mentor and friend. His Bar Boulud team won over 29 awards. During this time, Paulo also completed the excellent Senior Management Development Programme with the Mandarin Oriental Hotel Group. In 2016, Paulo launched acclaimed Italian restaurant, Margot in Covent Garden, wh
S7 E133 · Wed, March 13, 2024
S7 Ep. 133 INSPIRING CREATIVITY, SEASONALITY AND INCLUSIVITY IN THE KITCHEN WITH CULINARY EXPERT AND ENTREPRENEUR PAUL DICKINSON
Paul Dickinson, Head Coach of the England National Culinary Team, First Employee of DSP Authentic and Global member of Forever Oceans Culinary Board talks to Mark McC about the importance of passion, creativity and inclusivity in the culinary world. Paul shares his experiences working with renowned chefs like Marco Pierre White and the England culinary team. He talks about the importance of customer service, team dynamics, and the evolution of fine dining standards. Paul reflects on his time at Fuller's and his transition to new ventures post-COVID. Paul emphasises the value of continuous learning, leadership, and maintaining high standards in the hospitality industry. From his wealth of experience, Paul provides insights into the challenges and rewards of working in the culinary field, emphasising the importance of passion and teamwork in achieving success. About Paul Dickinson Paul Dickenson is a dynamic entrepreneur and culinary leader with a passion for innovation and sustainability. Paul has made significant contributions as Head Coach of the England National Culinary Team, where he has nurtured talent and driven culinary excellence on the global stage. As a co-founder of DSP-Authentic Limited, Paul has played a pivotal role in developing innovative business and brand food strategies, driving growth and success in the industry. Additionally, his involvement with Forever Oceans showcases his commitment to sustainable food sourcing and aquaculture practices. Through his visionary leadership and entrepreneurial spirit, Paul continues to inspire positive change and shape the future of the culinary landscape. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/
S7 E132 · Wed, March 06, 2024
S7 Ep. 132 GORGEOUS ROBBIE'S SECRETS TO CREATING A MEMORABLE SENSORY EXPERIENCE IN HOSPITALITY
Robbie Bargh, founder of the Gorgeous Group joins Mark McC, sharing insights into just why his restaurants are so gorgeous. They discuss the importance of creating memorable and transformative experiences for guests, emphasising the significance of attention to detail in menu creation and storytelling. The discussion delves into the success story of Dishoom and its younger sister, Permit Room, highlighting the meticulous approach to creating unique and immersive dining experiences. Robbie shares his objective to provide “emotion per square foot” in restaurant design and operations and also emphasises the importance of understanding local culture and community engagement. Learn the art and science behind creating exceptional hospitality experiences that resonate with guests on an emotional level from hospitality pro Robbie Bargh in this episode of the Supersonic Hospitality Marketing Podcast. About Robbie Bargh Robbie Bargh is a trailblazing force in the realm of bar and hospitality design, celebrated for his visionary creativity and adeptness at curating unforgettable experiences. Over the course of his extensive career, spanning decades, Robbie has left an indelible mark on the industry through his collaborations on numerous prestigious projects. Notably, his involvement in the conception and execution of the Permit Room at Dishoom stands as a testament to his innovative approach and commitment to immersive storytelling. With a keen eye for detail and a penchant for pushing boundaries, Robbie has garnered international acclaim, solidifying his status as a preeminent figure in the field. His work reflects a unique blend of artistry and strategic thinking, earning him recognition as a pioneering force shaping the future of hospitality design. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on
S7 E131 · Wed, February 28, 2024
S7 Ep. 131 HOW AIRSHIP CRM MAKES B2B MARKETING FUN WITH DAN BROOKMAN, CEO, AND SAM BROWN, CCO, OF AIRSHIP AND TOGGLE
In this podcast episode, Dan Brookman, CEO, and Sam Brown, CCO, of Airship and Toggle, discuss their journey in the hospitality industry and the evolution of their companies. They emphasise the importance of effective B2B marketing and how they approach it as a way to bring life and excitement to events and spur the industry forward. They also highlight the need for marketers to fully utilise CRM platforms like Airship to personalise and automate their marketing campaigns, driving customer behaviour and generating better ROI. They discuss the upcoming developments in their platforms, including the migration to Amazon AWS and the integration of AI, which will enhance the speed and capabilities of their systems. Overall, the episode highlights the value of leveraging technology and data in the hospitality industry to create personalised and impactful marketing campaigns, as well as the importance of collaboration and support within the industry. About Airship & Toggle Airship CRM & Toggle is a pioneering force in the realm of hospitality technology, dedicated to transforming customer engagement and loyalty through innovative solutions. With a rich history rooted in over 30 years of experience in the hospitality industry, Airship has emerged as a trailblazer in leveraging data-driven insights to drive revenue and enhance guest experiences. Founded with a vision to revolutionise the way hospitality businesses connect with their patrons, Airship offers a comprehensive suite of customer relationship management (CRM) tools and the Toggle platform, designed to empower businesses to build lasting relationships with their customers while maximising revenue opportunities. At the helm of Airship is a team of industry veterans and technology enthusiasts, led by CEO Dan Brookman, whose passion for hospitality and relentless drive for innovation have propelled the company to new heights. Supported by Chief Commercial Officer Sam Brown, Airship remains at the forefront of hospitality technology trends, continuously evolving to meet the ever-changing needs of the industry. With a client roster that includes renowned brands such as Byron, Leon, Roadchef, and The Alchemist, Airship CRM & Toggle has earned a reputation for delivering tangible results and driving meaningful impact for businesses of all sizes. From personalised marketing campaigns to seamless integration with leading EPOS providers, Airship empowers hospitality businesses to thrive in a competitive landscape. As the hospitality industry undergoes rapid digital transformation, Airship CRM & Toggle remains committed to delivering cutting-edge solutions that redefine the guest experience and unlock new opportunities for growth. With a steadfast focus on innovation, collaboration, and customer success, Airship continues to shape the future of hospitality engagement, one interaction at a time. This podcast is spon
S7 E130 · Wed, February 21, 2024
S7 Ep. 130 HOW TO SET YOUR BUSINESS UP FOR DIGITAL SUCCESS IN 2024 WITH DIGITAL ROCKSTAR JACK EDGE, FOUNDER OF CUTTIN EDGE DIGITAL
Jack Edge is a digital rock star and founder of Cuttin Edge Digital. Jack shares his journey in the hospitality industry, starting from his bartending job at a student nightclub to his role as a sales and marketing manager for a group of bars and clubs. He emphasises the importance of understanding the guest and utilising digital tools to drive sales and marketing efforts. Jack also discusses his recent venture into entrepreneurship, offering his expertise as a digital marketing consultant to help businesses optimise their digital presence and drive growth. Throughout the episode, Jack highlights the significance of building strong relationships and networks within the industry. He emphasises the value of being helpful and impactful in his work, positioning himself as an extension of his clients' marketing teams rather than an agency. Jack also emphasises the importance of starting with the basics and utilising digital platforms like TikTok to enhance visibility and engagement. Overall, the episode provides valuable insights into the world of digital marketing in the hospitality industry and the journey of an entrepreneur in this field. About Jack Jack Edge is a seasoned marketing strategist and entrepreneur known for his innovative approach to hospitality marketing. With over a decade of experience, Jack has built a reputation for driving growth and brand visibility in the industry. Starting his career at Avici White Nightclub & Cocktail Bar, Jack quickly advanced to roles at Novus and Tokyo Industries, where he honed his skills in sales and marketing. His journey with Mission Mars, a leading multi-concept operator, saw him spearheading successful marketing campaigns for venues like Albert Schloss and Rudy's Pizza. Driven by a passion for innovation, Jack recently founded Cuttin EDGE Digital, aiming to revolutionise digital marketing for hospitality brands. With a focus on creativity and strategic thinking, Jack continues to make waves in the industry, pushing boundaries and delivering results. Instagram: https://www.instagram.com/cuttinedgedigi/ LinkedIn: https://www.linkedin.com/in/jackalexanderedge/?originalSubdomain=uk Website: https://cuttinedge.digital/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’
S7 E129 · Wed, February 14, 2024
S7 Ep. 129 EMPOWERING LEADERS: THE IMPACT OF COACHING IN THE HOSPITALITY INDUSTRY WITH SARAH CLARK, EXECUTIVE COACH
Want to achieve more in business and get that competitive edge? Executive Hospitality Coach Sarah Clark joins Mark McC to talk about how coaching can help hospitality leaders to achieve more from their business. She discusses her journey from being a managing director in the hospitality industry to starting her own coaching business. Sarah emphasises the importance of being true to yourself and embracing vulnerability in the coaching process. She believes that everyone has the ability to be extraordinary and that coaching can help individuals tap into their full potential. Sarah also highlights the need for coaching in the hospitality and retail industries, where there are numerous challenges and opportunities for growth. Throughout her career, Sarah has worked with various companies in the hospitality industry, including Corney and Barrow, Pret A Manger, and Vintage Inns. She shares her experiences and the lessons she learned from each of these organisations. Sarah also discusses the challenges she faced when starting her own business, such as adjusting to a new identity and not having a team to rely on. However, she also highlights the benefits of having more time for her family and the opportunity to reconnect with herself. About Sarah Sarah Clarke is a seasoned leader in hospitality and retail with over 30 years of experience. As the Founder and Executive Coach at Nine Yards Coaching Ltd, she is dedicated to helping leaders succeed through her certified coaching and mentoring expertise. Sarah's career includes impactful roles such as Managing Director of the start-up Wellfound, where she championed ethical trading and a 're-use, re-love, re-imagine' ethos. During her tenure at Vintage Inns, Sarah led a team of Area Managers across 98 businesses, contributing to a 5% profit improvement. As the Head of City Operations at Pret a Manger, she oversaw 68 shops, showcasing her prowess in managing large portfolios. Throughout her career, Sarah has navigated businesses through challenges, executed strategic restructures, and expanded companies during difficult times. Her journey reflects a commitment to performance, sustainability, and social impact. Website: https://www.nineyardscoaching.co.uk/ LinkedIn: https://www.linkedin.com/in/sarah-clark-executive-coach/ Email: sarah@nineyardscoaching.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality
S7 E128 · Wed, February 07, 2024
S7 Ep. 128 RUNNING A SUCCESSFUL, PEOPLE-CENTRIC BUSINESS AND CREATING A POSITIVE AND FULFILLING WORK ENVIRONMENT WITH PHILIP TURNER, FOUNDER OF CHESTNUT GROUP
Mark McC interviews Philip Turner, founder and owner of Chestnut Group. Philip shares insights into the company's values and culture, emphasising the importance of passion, genuine interactions, and fun. They discuss the significance of community engagement and how Chestnut strives to create a welcoming and inclusive environment for both guests and employees. Philip also highlights the importance of investing in training and development, aligning it with the company's culture and creating opportunities for growth. Philip talks about his leadership style, which is characterised by vulnerability, accessibility, and a focus on creating a career pathway for employees. He emphasises the importance of hiring passionate individuals and fostering a sense of belonging within the company. Philip also discusses the value of taking chances on people and empowering them to shine. He stresses the need for a strong company culture and the importance of aligning training and development initiatives with that culture. About Philip Philip Turner is the founder of Chestnut Group, a trailblazing hospitality company with 16 pubs and inns across East Anglia. After a successful 20-year career in the financial services industry, Philip transitioned to hospitality in 2012. Under his leadership, Chestnut Group has received accolades, including the Outstanding Contribution to Tourism award. Philip is known for his entrepreneurial spirit, commitment to community engagement, and hands-on approach, making a lasting impact on the region's hospitality landscape. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights an
S7 E127 · Wed, January 31, 2024
S7 Ep. 127 HOW TO SUCCEED IN THE HOSPITALITY INDUSTRY WITH INDUSTRY LEGEND, ENTREPRENEUR AND INVESTOR IAN EDWARD
Ian Edward, an industry mentor, investor, and hospitality entrepreneur, discusses his experiences and insights in the hospitality sector. He emphasises the importance of mentoring and providing support to entrepreneurs and business owners, particularly in areas such as strategy, property, people, funding, finance, and exit. Ian also shares his thoughts on the different types of investments in the sector, ranging from crowdfunding to private equity, and highlights the significance of finding the right investment partner who can provide not only financial support but also practical business support. Ian mentions several successful investments in the sector, including Big Mamma Group, a brand that offers a unique and memorable dining experience, and Vagabond, a tech-forward wine business. He also discusses the potential of competitive socialising and the importance of creating opportunities for people to socialise and connect with others in the hospitality industry. Ian concludes by emphasising the need for a strong product, a talented team, and a clear market opportunity when considering investments in the sector. About Ian Ian Edward is a highly experienced figure in the leisure industry, boasting a remarkable career spanning over 30 years. As an M&A adviser, Non-Executive Board Director, and investor, Ian has left an indelible mark on the sector. He co-founded Hippo Inns and serves as a Non-Executive Director for Pizza Pilgrims, Seafood Pub Company, and Thunderbird Fried Chicken. His involvement goes beyond financial contributions, actively contributing to the growth and success of these brands. Ian's career highlights include significant transactions like the sale of New World Trading Company and Geronimo Inns. His strategic insights and business acumen have earned him recognition and respect in the industry. Known for his commitment to community values, Ian brings a passion for quality and simplicity to his ventures. As a mentor, he shares his wealth of knowledge, contributing to the success of the next generation in the hospitality sector. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitali
S7 E126 · Wed, January 24, 2024
S7 Ep. 126 DO NOT MISS THESE 2024 SOCIAL TRENDS WITH ALISON BATTISBY FOUNDER OF AVOCADO SOCIAL
In this podcast episode, social media expert and founder of Avocado Social Alison Battisby joins Mark McC to discuss social media trends for 2024 and how to use them for your business. She highlights the rise of LinkedIn as a popular and engaging platform, with a focus on lifestyle content and networking. They also discuss the potential growth of Threads, a social media app launched by Meta, and its potential impact on the market. Alison emphasises the importance of retention rate as a metric, shifting away from traditional engagement metrics, and the need for entertaining and engaging content to keep users on platforms for longer periods. She also mentions the significance of influencer marketing and the use of AI in digital marketing, urging marketers to embrace these trends to stay relevant in the evolving social media landscape. About Alison Alison Battisby is a seasoned social media expert, renowned for her innovative strategies, insightful training, and impactful consultancy services. With almost 15 years of experience in the ever-evolving realm of social media, Alison has become a trailblazer, inspiring businesses to harness the full potential of online communities. In 2014, Alison founded Avocado Social, a specialised social media consultancy. The agency offers bespoke services, including social media strategy development, training programs, and hands-on consultancy to deliver tangible results tailored to each client's unique needs. Throughout her career, Alison has collaborated with an impressive array of brands, leaving an indelible mark on their social media presence. From global giants like Estee Lauder, Tesco, and Pringles to institutions like the BBC, Etsy, Canon, and Cambridge University Press, Alison has traversed diverse industries, sharing her expertise and leaving a lasting impact. As an international social media consultant, Alison's influence extends beyond her consultancy work. She is a sought-after speaker and mentor, having graced events hosted by Meta (Facebook), Google, BBC, ITV, and various educational institutions. Alison's ability to articulate and share her deep understanding of social media trends and strategies has made her a respected figure in the field. Website: Avocado Social LinkedIn: Alison Battisby This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walk
S7 E125 · Wed, January 17, 2024
S7 Ep. 125 BUILDING A LIFE OF PURPOSE AND WELLBEING: INSIGHTS FROM SONIA FERRE, FOUNDER OF MAS QI WELLNESS RETREAT
In this podcast episode, Sonia Ferre, the founder of Mas Qi , a wellness retreat in Alicante, shares her personal journey and the inspiration behind creating a space for people to find balance and fulfilment in their lives. Sonia discusses the importance of taking time for yourself, reevaluating dreams and goals, and making conscious choices to live a more purposeful and stress-free life. She emphasises the power of yoga, meditation, and healthy eating in achieving overall well-being. Sonia also reveals her plans for expanding Mas Qi and her vision for creating a healing space where individuals can focus on their physical and emotional health. Overall, the episode highlights the significance of self-care and the need to prioritise well-being in today's fast-paced world. Sonia's story serves as a reminder that by making conscious choices and embracing practices that promote balance and fulfilment, individuals can create positive changes in their lives and achieve a greater sense of happiness and purpose. About Sonia Sonia Ferrer, founder of MasQi - The Energy House, is a pioneering force in the realm of holistic well-being. Her journey from a high-paced life to a transformative exploration of yoga, meditation, and the macrobiotic diet laid the foundation for MasQi. Nestled in the serene Sierra de Mariola National Park, Sonia's vision for MasQi goes beyond a retreat—it's a sanctuary where luxury meets holistic living. Driven by a commitment to hospitality, Sonia ensures that MasQi provides not only a physical escape but a transformative experience for the mind and soul. Stress reduction and mindful living are at the core of her teachings, offering practical insights for guests to integrate wellness into their daily lives. Sonia's legacy extends beyond the walls of MasQi, as she envisions a future where holistic well-being is a way of life. With an unwavering dedication to guiding souls on their journey to balance and rejuvenation, Sonia Ferrer stands as a beacon of inspiration in the world of wellness. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: GRTFL - The modern hospitality tipping platform GRTFL.com & RMI - The Restaurant Marketing and Innovato
S6 E124 · Wed, December 06, 2023
S6 Ep. 124 TRAPEZE MEDIA AND SILICON BRIGHTON PANEL TECH X HOSPITALITY
This episode is a recording of the Silicone Brighton Panel hosted by Trapeze Media at Yolk House, Brighton. Host Mark McC was part of the panel. The panel discusses the challenges and impact of technology in the hospitality industry. The panel includes Kitty Newman, Director and Founder of Trapeze Media Joe Lynch, Account Director at Cam Research and Insights, Jordan Moore, founder of Unbarred Brewery, and Olivia Reid, F&B Director at Sessions and Shelter Hall. They discuss the disconnect between efficiency and growth, frustrations with current tech systems, and the need for data-driven decision-making. The panel emphasises the importance of understanding customer needs and integrating tech solutions that enhance the customer experience. They also discuss the potential of loyalty programs and the need for tech companies to listen to operators and consumers to develop effective solutions. The panel acknowledges the challenges faced by operators in adopting and utilising technology in the hospitality industry. They emphasise the need for tech companies to listen to operators and understand their specific needs, rather than developing out-of-the-box solutions. The discussion also touches on the importance of data-driven decision-making and the potential for loyalty programs to enhance customer engagement. The panellists share their experiences and insights, highlighting the importance of integrating tech solutions that improve efficiency, enhance the customer experience, and drive growth in the industry. About the speakers Award-winning digital and social media marketing expert Kitty Newman works with some of the UK’s largest hospitality and hotel brands, assembling teams and managing campaigns which drive sales and build communities. With a background in performance marketing she has built a team focused on results. Case studies with details on how she and her team have generated ROI and results for some of the most challenging sectors like care homes and hospitality. Jo Lynch has 18 years experience working across all sides of hospitality; operator, supplier, agency and now she’s with KAM Insights reporting current trends and consumer behaviours. Jo will be bringing the facts alongside a few jokes for good measure to make sure we’re all ground in some sort of reality when we go chasing down these technological unicorns. Jordan Mower is the Founder, Head Brewer and Managing Director of UnBarred Brewery Brighton. His experience started as one of passion and registered Hove’s first Nano Brewery. He has been a Head brewer for several breweries winning awards along the way. When he was a contract brewer he helped develop many non commercial brands bringing them to the commercial market along with some International brands. He’s covered every aspect of the industry from Marketing, Sales and Logistics. From the conception of product to taking it to the market, his passion comes alive with creativity. And O
S6 E123 · Wed, November 29, 2023
S6 Ep. 123 GROWING A RESTAURANT CHAIN, HIS CAREER CHANGE FROM ACCOUNTANT TO RESTAURATEUR AND THE IMPORTANCE OF UNDERSTANDING PEOPLE IN A HOSPITALITY BUSINESS WITH GAVIN ADAIR, CEO OF ROSA’S THAI
In this episode of the Supersonic Hospitality Marketing podcast, Mark McC chats to Gavin Adair, the CEO of Rosa's Thai restaurant chain. Gavin shares his experience of opening a new Rosa's Thai location in Glasgow and discusses the positive feedback they have received so far. He also talks about the revitalization of the area where the restaurant is located, with other businesses opening nearby. The discussion then shifts to the overall performance of Rosa's Thai and the challenges faced by the restaurant industry. Gavin reveals that despite the difficulties faced by many businesses, Rosa's Thai has been performing well and exceeding expectations. Gavin attributes their success to the quality of their food and the efficient operations of their kitchens. The conversation delves into Gavin's background and how he transitioned from being a chartered accountant to working in the hospitality industry. He shares his journey from working as a finance director at Gondola Group to joining Mark Selby and Tommy Miah in launching Burrito Mama and DF Mexico. Gavin expresses his passion for the restaurant industry and his desire to be a hands-on doer rather than an advisor. Gavin reflects on the importance of relationships and the supportive culture at Oaxaca, where he previously worked. He emphasises the value of common sense and understanding what makes people tick in order to succeed in the industry. Overall, the episode provides insights into Gavin's career trajectory and the success of Rosa's Thai as a restaurant chain. About Gavin Adair Gavin joined the then 10-strong Rosa’s Thai in July 2017 to help lead its growth. Since then the business has grown to amost 40 sites with a strong committed pipeline beyond. He joined Rosa’s after 4 years at Wahaca where he spent 2 years developing and launching the Burrito Mama and DF/Tacos businesses, and a further 2 years as Commercial and Strategy Director. Gavin’s career in F&B began in 2010 when he joined Ask Italian as Finance Director, before which he worked in a number of finance roles both in the UK and overseas. He is a Chartered Accountant, holds an MBA from London Business School, and is a more recent graduate of the Rosa’s Wok School! This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver
S6 E122 · Fri, November 24, 2023
S6 B1 CARRYING ON THE CONVERSATION WITH TREVOR GULLIVER, ST JOHN’S RESTAURANT AND AND BOULEVARD NAPOLEON
Show notes In this bonus episode, host Mark McC and guest Trevor Gulliver, co-founder of St. John restaurants and founder of Napoleon Boulevard wines, discuss the importance of sustainability in the hospitality industry. They emphasise the need for businesses to prioritise local sourcing, support farmers and producers, and reduce the carbon footprint associated with shipping products around the world. They also touch on the impact of Brexit and the role of government in promoting sustainable practices. Overall, the conversation highlights the need for individuals and businesses to take responsibility for their choices and make changes that benefit the environment and community. About Trevor Gulliver Trevor Gulliver is a renowned figure in the culinary world, celebrated for co-founding London's iconic St. John restaurant in 1994. Alongside Fergus Henderson and Jon Spiteri, he established this beloved eatery in Smithfield, known for its dedication to zero-waste cooking, quality ingredients, and traditional British cuisine. Trevor's commitment to the art of winemaking also led to the establishment of Boulevard Napoleon in the Minervois region of France, reflecting his passion for exceptional wine. With a culinary legacy spanning 25 years, Trevor Gulliver continues to shape the industry and inspire chefs and food enthusiasts worldwide with his emphasis on simplicity, quality, and sustainability. Trevor Gulliver's enduring influence extends beyond the restaurant scene, making him a respected and influential figure known for his dedication to preserving culinary traditions, fostering wine culture, and creating a sense of community around the dining table. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: GRTFL - The modern hospitality tipping platform GRTFL.com & RMI - The Restaurant Marketing and Innovator's Awards + Summit https://www.restaurantinnovator.com/ & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Ma
S6 E122 · Wed, November 22, 2023
S6 Ep 122 FROM MUSIC TO MICHELIN: A JOURNEY IN THE WORLD OF DINING WITH TREVOR GULLIVER, CO-FOUNDER OF ST JOHNS AND BOULEVARD NAPOLEON
In this podcast episode, Trevor Gulliver, co-founder and CEO of St John Restaurant, discusses his journey in the hospitality industry. Trevor shares his experiences working in the music industry, designing t-shirts for bands, and organizing concerts. He then delves into the founding of St John Restaurant and the philosophy behind it, emphasizing the importance of staying true to their vision and not compromising for the sake of trends or financial gain. Trevor also touches on the changing landscape of the restaurant industry, the impact of COVID-19, and the need for genuine, community-focused establishments in the face of corporate chains. Throughout the episode, Trevor highlights the importance of authenticity and staying true to one's values in the hospitality industry. He discusses the early days of St John Restaurant, where they focused on sourcing high-quality ingredients directly from farmers and butchering whole animals to create nose-to-tail dining experiences. Trevor also emphasizes the role of community and the need for restaurants to be a part of their local neighborhoods, rather than just profit-driven enterprises. He shares anecdotes about the challenges and successes of running St John, and reflects on the changing landscape of the industry, urging for a return to genuine, independent establishments that prioritize quality and connection over corporate interests. About Trevor Gulliver Trevor Gulliver is a renowned figure in the culinary world, celebrated for co-founding London's iconic St. John restaurant in 1994. Alongside Fergus Henderson and Jon Spiteri, he established this beloved eatery in Smithfield, known for its dedication to zero-waste cooking, quality ingredients, and traditional British cuisine. Trevor's commitment to the art of winemaking also led to the establishment of Boulevard Napoleon in the Minervois region of France, reflecting his passion for exceptional wine. With a culinary legacy spanning 25 years, Trevor Gulliver continues to shape the industry and inspire chefs and food enthusiasts worldwide with his emphasis on simplicity, quality, and sustainability. Trevor Gulliver's enduring influence extends beyond the restaurant scene, making him a respected and influential figure known for his dedication to preserving culinary traditions, fostering wine culture, and creating a sense of community around the dining table. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across
S6 E121 · Wed, November 15, 2023
S6 Ep. 121 THE BRIGHTON SPECIAL WITH CULINARY PIONEERS JAMES THOMSON, CO-FOUNDER OF WILD FLOR, DAWN SPERRING, CO-FOUNDER OF CHILLI PICKLE AND ROBERT SHENTON, CO-FOUNDER OF RIDDLE AND FINNS BRIGHTON
In this episode, host Mark McC has a chat with three legendary restaurateurs in Brighton: James Thomson, co-founder of Wildflor; Don Sperring, co-founder of Chilli Pickle; and Robert Shenton, co-founder of Riddle & Finns. Each guest shares their journey and how they got started in the restaurant industry. They discuss the unique qualities of Brighton as a city, its vibrant and eclectic atmosphere, and the strong support for independent restaurants. The guests also touch on the challenges they face in the current market, including trading patterns, the impact of delivery services, and the need to find the right balance between offering affordable options and maintaining the quality and value of their menus. This episode highlights the passion and dedication of those in the hospitality industry in Brighton and their commitment to providing exceptional dining experiences. About James Thomson James Thomson opened Wild Flor in the spring of 2019 along with his co-founders Faye Hudson & Rob Maynard. James has worked in hospitality since the age of 16 with management responsibilities as young as 19. It was while working in New Zealand that a job became a career prospect; working alongside passionate professionals from all over the world & at a time when Central Otago wines were beginning to boom. On homecoming, James held management positions at Food for Friends & Whites Bar & Kitchen (meeting a young Rob Maynard in the process) before joining The Ginger Group & 6 years as GM of The Ginger Pig. It was while working for this company that James met his business partner (& now life partner), Faye while also working alongside Rob Maynard for much of this time. After a long lunch at the newly opened Noble Rot in Lambs Conduit St, the three of them decided to open a restaurant together. Wild Flor is a neighbourhood restaurant in Hove channelling our love for warm & personal service, classic European cookery & the finest wines on the planet. It has been open for almost 5 years now, winning local & national acclaim for hospitality, wine list & cookery. Wild Flor is the kind of restaurant we want to eat in, that should feel as though it has always been here & will continue to be here for years to come - something we will endeavour to achieve. About Dawn Sperring Dawn Sperring is the co-founder of The Chilli Pickle, a celebrated restaurant located in the heart of Brighton's historic quarter, The Lanes. With a strong background in hospitality and a passion for culinary excellence, Dawn and her husband, Alun, transformed their love for Indian food and culture into a thriving business. Dawn's journey from her initial career as an ambulance technician to becoming a prominent figure in Brighton's restaurant scene exemplifies her dedication to food and the art of creating exceptional dining experiences. As a successful restaurateur, Dawn's commitment to quality and her partnership with Alun have made The Chilli Pickle an exciting
S6 E120 · Wed, November 08, 2023
S6 Ep. 120 FROM SMALL BEGINNINGS TO RESTAURANT EMPIRE: THE GROWTH OF BLACK ROCK RESTAURANTS WITH RAZ HELALAT, DIRECTOR OF BLACK ROCK
In this episode, Raz Helalat, director of Black Rock Restaurants, joins the podcast to discuss the success of his restaurant empire. Raz shares the journey of starting with the original Coal Shed restaurant in Brighton and expanding to include the Salt Room and Burnt Orange. He also talks about the challenges and triumphs of opening a restaurant in London during the pandemic. The conversation touches on the unique concepts and flavours of each restaurant, as well as the importance of creating a welcoming and inclusive atmosphere for all customers. About Raz Razak Helalat has lived in Brighton since the age of five and after years of experience within the restaurant industry, he opened The Coal Shed in September 2011. Understanding what the customers in Brighton and Hove wanted from their dining experience – as well as noticing that some of their needs were not being met – he focused on creating restaurants specialising in grilled meat and fish fuelled on fire and charcoal, producing a unique and succulent taste. Following up the success of The Coal Shed, Razak opened The Salt Room in February 2015 using the same cooking techniques and levels of service but – using the sea views as a natural inspiration – giving centre stage to locally caught fish dishes. Shortly after that he opened The Coal Shed London branch in 2018 and, in 2021, opened award-winning concept Burnt Orange, an adult oasis serving middle eastern inspired dishes cooked over fire and cocktails. His latest restaurant Tutto, opened in autumn 2022. Tutto offers authentic Italian cuisine, made for sharing. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: GRTFL - The modern hospitality tipping platform GRTFL.com & RMI - The Restaurant Marketing and Innovator's Awards + Summit https://www.restaurantinnovator.com/ & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the worl
S6 E119 · Wed, November 01, 2023
S6 Ep. 119 PEACH PUBS AND AFTER THE CLOUDS FOUNDATION’S HAMISH STODDART SPEAKS HOSPITALITY, BRANDING, CULTURE, SUSTAINABILITY, ETHICAL FOOD SOURCING AND PHILANTHROPY
In this episode Hamish Stoddart, co-founder of Peach Pubs and founder MD of After the Clouds Foundation, shares his journey in the hospitality industry. Hamish discusses the early days of Peach Pubs and how they focused on creating a strong brand DNA and providing exceptional service. He also talks about their commitment to sustainability and ethical practices, such as only using ethically sourced animal products and seasonal ingredients. Hamish shares his passion for Africa and his work with the After the Clouds Foundation, which focuses on industry collaborations and promoting purpose-led businesses in the hospitality sector. He emphasises the importance of leaders in the industry embracing sustainability and creating a positive impact on both people and the planet. About Hamish Hamish Stoddart is the founder MD of the award-winning Peach Pub Company. Peach was recently sold, and Hamish now splits his time between Non-Exec roles, coaching and building After the Clouds Foundation sustainability projects. Description automatically generatedPeach won numerous awards including 10 consecutive Best Employer Awards, the Publican Sustainable Pub Company of the Year 2021 and Premium Food awards. Hamish’s role in Peach in the last 6 years was to turn a business with a culture, into a high performing purpose led business. Commitment to engaging the team, supporting the community and driving all sustainability metrics and agendas built a purpose led Peach with profit performance. Hamish is an experienced MD, leader, coach, buyer, marketer, strategist, non-exec. Hamish(and Peach) created the After the Clouds Foundation not for profit organisation and Bigger Peach, the Peach drive to inspire great places to work and save the planet. And he created a hospitality industry collaboration group, Race to Net Zero. His personal passion is to secure the future of the Enonkishu Conservancy, through supporting Herds for Growth on the northern boundary of the Serengeti-Mara ecosystem in Kenya. Hamish's details and links After the Clouds: http://aftertheclouds.org/ Hamish’s email: Hamish@stoddart.co Peddling for Pubs: https://pedallingforpubs.org.uk/ Peach Pubs: https://makinglifepeachy.com/ This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well
S6 E118 · Wed, October 25, 2023
S6 Ep. 118 USING TECHNOLOGY TO IMPROVE THE GUEST EXPERIENCE, INCREASE BUSINESS AND IMPROVE EFFICIENCY WITH WITH MARIAM MARIAM FRENCH, MARKETING DIRECTOR OF LEON RESTAURANTS AND ANDREW BROOK, HEAD OF IT AT TORTILLA UK
In this episode of the Supersonic Hospitality Marketing Podcast, recorded live at Hospitality Tech Expo in London, host Mark McCulloch is joined by Mariam French, the Marketing Director at Leon Restaurants, and Andrew Brooke, the Head of Information Technology at Tortilla. The discussion revolves around their experiences and insights into implementing digital strategies in the hospitality industry. Mariam shares the challenges and learnings from Leon's journey, including the need to shift guest behaviour and ensure a seamless ordering process. Andrew discusses the introduction of kiosks at Tortilla and the importance of balancing the human element with digital technology. They also touch on the impact of digital strategies on delivery services and the role of data in driving operational improvements. The conversation highlights the importance of keeping the guest experience at the heart of digital strategies and the need for agility and continuous learning in this rapidly evolving landscape. Both Mariam and Andrew emphasise the value of reliable data in making informed decisions and the potential for loyalty programs to enhance customer engagement. They also address the concerns around technology replacing human interaction and stress the importance of finding the right balance between digital and human elements in the hospitality industry. Mariam French Mariam French is the Marketing Director at Lyon Restaurants. With over 13 years of experience in the industry, Mariam has a deep understanding of marketing and product development. She started her own restaurant and has firsthand experience of the challenges and hustle involved in running a restaurant. At Lyon, Mariam has been instrumental in implementing digital ordering and launching their native app. She is passionate about creating a positive guest experience and finding innovative ways to enhance the brand's digital strategy. Andrew Brooks Andrew Brooks is a seasoned IT professional with 18 years of experience and currently serves as the Head of IT at Tortilla UK. With a strong foundation in technical expertise and a passion for people-centric leadership, Andrew excels in nurturing talent and fostering a collaborative environment. He is dedicated to delivering an exceptional level of customer service and successfully leading high-profile technical projects in demanding, fast-paced settings. Andrew's core values include a commitment to team excellence, a customer-centric approach, and a keen eye for technical innovation. He invites like-minded professionals to connect and explore opportunities to make a meaningful impact in the IT world. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms y
S6 E117 · Wed, October 18, 2023
S6 Ep. 117 DRIVING EFFICIENCY AND VALUE IN THE HOSPITALITY SUPPLY CHAIN: EXPERT ADVICE FROM DAVID READ, FOUNDER AND CHAIRMAN OF PRESTIGE PURCHASING
In this episode, host Mark interviews David Read, founder and chairman of Prestige Purchasing , a company that specialises in optimising supply chains for the hospitality industry. David shares his insights on the importance of making strategic decisions in procurement, such as streamlining suppliers and optimising internal processes. He emphasises the need for businesses to focus on value rather than simply chasing the lowest price, as well as the significance of factors like quality, availability, and sustainability. David also discusses the challenges faced by operators in the current market, including rising food inflation and the need to adapt to changing consumer behaviours. The conversation delves into the impact of inflation on menu costs and the challenges faced by businesses in maintaining profitability. David highlights the importance of finding the right balance between cost-saving measures and maintaining the quality and relevance of brands. He also discusses the varying experiences of different market verticals and the need for businesses to adapt and make strategic decisions to navigate the current landscape. Overall, the episode provides valuable insights into the world of procurement and supply chain management in the hospitality industry. About David Read David established supply chain consultancy Prestige Purchasing in 1998, since then it has become recognised as the thought leader on procurement and distribution within the Foodservice sector. The company’s annual Food Inflation report has become an important part of the sector’s calendar, and is widely respected as the major source of insight into historic and future food market performance. David has spoken at World Travel Market, Food Ethics Council Business Forum, and several Propel and MCA Report events. Amongst many industry and media appearances, he has appeared on BBC Breakfast, and on BBC Radio 4’s You & Yours discussing food inflation, and the future of food and drink in the UK. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our Silver Sponsors are: GRTFL - The modern hospitality tipping platform GRTFL.com & RMI - The Restaurant Marketing and Innovator's Awards + Summit <a href="https://ww
S6 E115 · Wed, October 11, 2023
S6. Ep. 116 UNDERSTANDING THE GROWTH OF COMPETITIVE SOCIALISING IN HOSPITALITY WITH JULIETTE KEYTE, MARKETING DIRECTOR OF RED ENGINE, FLIGHT CLUB AND ELECTRIC SHUFFLE
In this episode of the Supersonic Hospitality Marketing podcast, host Mark interviews Juliette Keyte, the Marketing Director at Red Engine , the parent company of Flight Club and Electric Shuffle . Juliette shares her journey in marketing and how she joined Red Engine, which focuses on transforming traditional pastimes into opportunities to socialise in their bars. She discusses the development of Flight Club and Electric Shuffle, where patron's can play darts and shuffle board respectively, highlighting the importance of technology in enhancing the games and creating a seamless customer experience. Juliette also talks about the marketing strategies employed by Red Engine, including pre and post-launch campaigns, building local relationships, and leveraging word-of-mouth marketing. Juliette and Mark discuss the upcoming openings of Flight Club in Glasgow and Edinburgh. The Glasgow opening is taking place on Friday 6th October and the Edinburgh opening will be on Friday 17th November. Juliette emphasises the importance of understanding the local communities and incorporating local elements into the venues. Juliette also shares insights on attracting customers during the early and mid-week periods, as well as the ongoing efforts to keep customers engaged and coming back for more. Overall, this episode provides valuable insights into the marketing strategies and customer-centric approach of Red Engine and its brands, Flight Club and Electric Shuffle. About Juliette Keyte With over 15 years’ marketing experience, Juliette has worked with the Red Engine team for 7 years overseeing their marketing, PR and business development strategy. She has supported the growth of Flight Club and Electric Shuffle, into what are now internationally recognised brands with 13 UK sites, and 8 global sites for Flight Club and Electric Shuffle. Passionate about bringing moments of joy to people and how innovation within the industry can create market leading brands, Juliette specialises in developing marketing campaigns and building teams to support this. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: GRTFL - The mode
S6 E115 · Tue, October 03, 2023
S6. Ep. 115 BOILING POINT WRITER JAMES A CUMMINGS TALKS TO SUPERSONIC HOSPITALITY PODCAST
Welcome back to The Supersonic Hospitality Marketing Podcast, the show where we delve deep into the art and heart of storytelling. I’m your host, Mark McCulloch, and today, we’re setting the table with a feast of insights into the world of screenwriting and the pressures of the hospitality industry. We’ve all dined at restaurants, enjoying the culinary delights, often oblivious to the ballet of chaos, passion, and precision that unfolds behind those kitchen doors. But what if someone took the essence of that world, with all its intensity and emotion, and poured it onto the silver screen in one unbroken take? Enter 'Boiling Point', a cinematic marvel that offers an unfiltered, scalding look into a chef's world, where every moment can be the difference between perfection and disaster. Today, we have the privilege of hosting none other than James A Cummings, the mastermind behind the acclaimed 'Boiling Point'. From casting the brilliant Stephen Graham to dissecting the intricate tapestry of character arcs, James has crafted a narrative that resonates with anyone who's ever felt the weight of expectation and the heat of the spotlight. We’ll explore the inspiration behind 'Boiling Point', delve into the shadows of mental health within hospitality, understand the audacity of shooting an entire film in one take, and so much more. So, whether you’re a cinephile, a foodie, or just someone intrigued by the art of storytelling, today’s episode promises to be a compelling blend of drama, passion, and revelation. Get ready to turn up the heat and simmer in the world of 'Boiling Point'. Welcome to another riveting episode of The Supersonic Hospitality Marketing Podcast, hosted by yours truly, Mark McCulloch. In today’s episode, we dive deep into the cinematic world, shining a spotlight on the critically acclaimed feature film and TV series "Boiling Point." And guess who we have as our esteemed guest? The brilliant mind behind the storyline, none other than the talented writer, James A. Cummings! "Boiling Point" is not just a film; it's a journey that takes you into the bustling chaos of a professional kitchen, where every second counts. The film is anchored by the award-winning actor Stephen Graham, whose portrayal adds depth, authenticity, and intensity to the narrative. Cummings’ script masterfully intertwines drama, emotion, and the raw reality faced by the workers behind the scenes. The multi-layered story provides a backdrop against which relationships strain, passions flare, and the relentless pace tests the human spirit. The TV series adaptation further delves into the intricacies of the characters, painting a fuller picture of the world created in the feature film. With each episode, viewers get to peel back the layers and witness the vulnerabilities, strengths, and sacrifices of the protagonists. Stephen Graham’s stellar performance, combined with Cummings' nuanced writing, results in a viewing exper
Trailer · Mon, September 25, 2023
S6 TRAILER - I'M BACK WITH THE BEST SERIES YET!
This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: GRTFL - The modern hospitality tipping platform GRTFL.com & RMI - The Restaurant Marketing and Innovator's Awards + Summit https://www.restaurantinnovator.com/ & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever. For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact: mark@supersonic.marketing 07881314385 This podcast is sponsored by
Bonus · Wed, August 23, 2023
S5 B5 NATHAN OUTLAW X HOSPITALITY RISING
Sponsored by Vita Mojo Thanks to Zonal, Wireless Social and Coca Cola - CCEP To find a job in hospitality go to www.hospitalityrising.com To invest in Hospitality Rising for 2023/24 go to www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
Bonus · Wed, August 16, 2023
S5 B4 THOMASINA MIERS OBE X HOSPITALITY RISING
Sponsored by Vita Mojo Thanks to Zonal, Wireless Social and Coca Cola - CCEP To find a job in hospitality go to www.hospitalityrising.com To invest in Hospitality Rising for 2023/24 go to www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
S5 E114 · Wed, August 09, 2023
S5 Ep. 114 ROWING ACROSS THE ATLANTIC with CHRIS MITCHELL & ROBBIE LAIDLAW, THE SPIRIT OF HOSPITALITY
This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our Silver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever. For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact: mark@supersonic.marketing 07881314385 This pod
S5 E113 · Wed, August 02, 2023
S5 Ep. 113 CHEERS TO THE BEER! SHOWCASING ALL THAT IS GREAT ABOUT PUBS AND BREWING WITH RITA KING,
THIS WEEK'S GUEST IS: RITA KING, Honorary Secretary to the All Party Parliamentary Beer Group Rita King serves as the Honorary Secretary to the All Party Parliamentary Beer Group, where her passion for the brewing industry and legislative affairs converge. With a dynamic blend of expertise in politics and beer advocacy, Rita plays a pivotal role in advancing the interests of brewers and publicans across the nation. Armed with a degree in Political Science and an innate understanding of the intricate workings of parliamentary processes, Rita is a fierce advocate for the beer industry. Her commitment to fostering a thriving environment for brewers and ensuring fair regulations is evident in her tireless efforts to liaise with MPs, industry stakeholders, and policymakers. Rita's dedication to the beer community extends beyond her role as Honorary Secretary. She actively engages with trade associations, organizing events that facilitate knowledge sharing and networking opportunities among industry professionals. Her strategic acumen and collaborative spirit have made her a respected figure among her peers. As the All Party Parliamentary Beer Group's Honorary Secretary, Rita King continues to champion the interests of the beer industry, ensuring its vibrant presence and contribution to the UK's social and economic fabric. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Ba
S5 E112 · Wed, July 26, 2023
S5 Ep. 112 USING TECH TO GROW THE HEALTHY QSR BRAND with ANGE HARRISON, BRAND DIRECTOR, TOSSED
Angelina is Brand Director at Tossed: London’s original salad bar which she joined as Head of Food in 2011. Responsible for food, marketing, communication, and systems she previously worked in the Food team at Pret a Manger. After Tossed’s previous parent company went into administration during the Covid pandemic Angelina and company MD Neil Sebba acquired the brand and now have 11 London sites in their estate including 2 brand new stores opened this summer on Cheapside and Victoria Street. Tossed pride themselves on healthy and delicious food, made fresh, with love and have always been early adopters of technology in order to deliver this mission to as many people as possible in a short time frame. “We were the 1st UK business to switch to kiosk only ordering in our stores, a process which has now been adopted by some of the biggest QSR brands in the world”. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which bein
Bonus · Wed, July 19, 2023
S5 B3 RAYMOND BLANC OBE X HOSPITALITY RISING
Sponsored by Vita Mojo Thanks to Zonal, Wireless Social and Coca Cola - CCEP To find a job in hospitality go to www.hospitalityrising.com To invest in Hospitality Rising for 2023/24 go to www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
Bonus · Wed, July 12, 2023
S5 B2 TOM KERRIDGE X HOSPITALITY RISING
Sponsored by Vita Mojo Thanks to Zonal, Wireless Social and Coca Cola - CCEP To find a job in hospitality go to www.hospitalityrising.com To invest in Hospitality Rising for 2023/24 go to www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
Bonus · Wed, July 05, 2023
S5 B1 ANGELA HARTNETT OBE X HOSPITALITY RISING
Sponsored by Vita Mojo Thanks to Zonal, Wireless Social and Coca Cola - CCEP To find a job in hospitality go to www.hospitalityrising.com To invest in Hospitality Rising for 2023/24 go to www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
S5 E111 · Wed, June 28, 2023
S5 Ep. 111 BLOOMING THROUGH HOSPITALITY with BHARTI RADIX, FOUNDER, BLOOMSYARD
THIS WEEK'S GUEST IS BHARTI RADIX, FOUNDER, BLOOMSYARD Working in the hospitality industry for the past 19 years, primarily in finance, Bharti decided to put away her spreadsheets and go it alone in the big wide world of being an entrepreneur. Going into lockdown #1 in March 2020 she didn’t know what she was going to do next. By April she had decided that she wanted to work on a business plan for her own Café Wine Bar, by the end of May she had launched a website with an eShop selling tea, coffee and wine online and delivering it out to bring some joy to everyone during the rest of that lockdown. By Sep 2020 her first physical site was opened in the local shopping centre, and went on to open a further 4 sites by Jul 2023. Bharti is ambitious and determined and expects that BloomsYard will carrying on expanding in the future and hopes it will be that ‘escape from the hustle and bustle’ that we all look for. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadca
S5 E110 · Wed, June 21, 2023
S5 Ep. 110 LEADING AND GROWING TOP HOSPITALITY BUSINESSES with JANE O'RIORDAN, CHAIRMAN, TURTLE BAY, FLIGHT CLUB, CARAVAN & MORE
TODAY’S GUEST: JANE O'RIORDAN, Chairman Turtle Bay, Flight Club and Caravan Jane O'Riordan is a dynamic and accomplished business leader, currently serving as the Chairman at Flight Club, the innovative darts social competitive concept, and also as Chairman at Turtle Bay, a renowned restaurant chain. With a proven track record of success in the hospitality and entertainment sectors, O'Riordan is known for her strategic vision, operational expertise, and ability to drive growth. With a passion for creating unique and memorable experiences, O'Riordan has played a pivotal role in shaping Flight Club's success. As Chairman, she oversees the strategic direction of the company, ensuring its continued expansion and market leadership. Her creative approach to blending socializing, technology, and competitive gaming has transformed the traditional pub game of darts into a thrilling and engaging concept embraced by enthusiasts worldwide. Simultaneously, O'Riordan also leads Turtle Bay as Chairman, bringing her extensive expertise to the restaurant industry. Under her guidance, Turtle Bay has flourished, becoming synonymous with vibrant Caribbean cuisine and a relaxed, welcoming atmosphere. O'Riordan's commitment to culinary excellence, customer satisfaction, and sustainable practices has elevated Turtle Bay's reputation and made it a sought-after dining destination. Beyond her roles as Chairman, O'Riordan is actively involved in philanthropic endeavors, championing initiatives that support local communities and promote diversity and inclusion within the hospitality sector. Her dedication to empowering employees and fostering a positive work culture has garnered her widespread respect. Jane O'Riordan's visionary leadership, combined with her passion for innovation and customer-centric approach, has propelled both Flight Club and Turtle Bay to new heights. Her ability to transform concepts into successful enterprises, coupled with her commitment to making a positive impact, has firmly established her as a respected leader in the hospitality and entertainment industries. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are:
S5 E109 · Wed, June 14, 2023
S5 Ep. 109 ECOMMERCE MARKETING - TAKE NOTE HOSPITALITY MARKETERS with DAVID NORRIS & ANT COWELL-CLARKE OF HOLIDAY EXTRAS
THIS WEEK'S GUESTS ARE DAVID NORRIS, CGO HOLIDAY EXTRAS & ANT COWELL-CLARKE, HEAD OF BRAND, HOLIDAY EXTRAS. David Norris is a seasoned professional in the travel and hospitality industry, currently serving as the Chief Growth Officer (CGO) at Holiday Extras. With a career spanning over two decades, David has consistently demonstrated his exceptional leadership skills and strategic vision, driving growth and innovation within the company. As the CGO, David is responsible for spearheading the development and execution of the company's growth strategies, overseeing sales, marketing, and business development initiatives. His profound industry knowledge and keen understanding of customer needs enable him to identify and capitalize on emerging market opportunities, ensuring Holiday Extras maintains its competitive edge. David's passion for creating exceptional customer experiences has been instrumental in enhancing the company's reputation as a trusted provider of travel services. Through his collaborative approach, he fosters strong relationships with partners and stakeholders, forging mutually beneficial alliances that fuel growth and expand the company's reach. Ant Clarke Cowell is the Associate Brand Director at Holiday Extras and is responsible for the company's brand strategy, product merchandising, and storytelling. With over 25 years of experience, he started in the Contact Centre and then spent 15 years in the Commercial team, where he developed a love for the product and relationship management. Ant is passionate about working with creative individuals and teams, and enjoys the intersection of words, design, and storytelling. In his personal life, he likes reading, listening to music, watching live bands, playing board games, watching baseball, and spending time with his family and dog. He also loves to travel and disconnect from technology to find himself again. About Holiday Extras Holiday Extras is a prominent travel ancillary company that has established itself as a leader in the industry. Founded in 1983 and headquartered in the United Kingdom, Holiday Extras offers a wide range of services to enhance the travel experience of millions of customers worldwide. The company specializes in providing supplementary products and services that complement travel arrangements, catering to both leisure and business travelers. Their offerings encompass airport parking, airport hotels, airport lounges, travel insurance, car hire, and holiday transfers. By providing these convenient and essential services, Holiday Extras aims to alleviate the stress and enhance the overall travel experience for its customers. Holiday Extras has consistently demonstrated its commitment to customer satisfaction through its user-friendly website, efficient booking process, and excellent customer support. With a strong focus on technology and innovation, the company continuously evolves to meet the changing needs of travel
S5 E108 · Wed, June 07, 2023
S5 Ep. 108 HOW TO KEEP PUTTING HOSPITALITY AT THE TOP OF THE AGENDA with KATE NICHOLLS OBE, CEO, UK HOSPITALITY
THIS WEEK'S GUEST IS: KATE NICHOLLS OBE, CEO, UK HOSPITALITY Kate Nicholls OBE has been CEO of UKHospitality, the powerful voice representing the broad hospitality sector, since its inception in 2018, having previously worked as CEO and Strategic Affairs Director of the ALMR, the trade body for eating & drinking out businesses. Kate is Chair of the Tourism Alliance and co-Chair of the London Tourism Recovery Board, representing the needs of the wider tourism sector in discussions with Government and the Mayor of London. She sits on the Government’s Hospitality, Tourism and Food & Drink Sector Councils and has previously Chaired the Mayor of London Night-time Commission as well as a member of the Mayor’s Covid Recovery Forum. In July 2021, she was appointed as the first Government Disability Ambassador for hospitality, promoting inclusivity. She is Chair of Liverpool ACC, on the board of several industry standards schemes and a trustee of industry charities. Kate initially worked as a researcher in the House of Commons and European Parliament on food, employment and environmental policy before joining Whitbread to work in Strategic Affairs. She has extensive experience as a political and strategic communications consultant and is a graduate of Fitzwilliam College, Cambridge and Kings College London. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Mange
S5 E107 · Wed, May 31, 2023
S5 Ep. 107 A.I. 101 with VICTORIA ALBRECHT, CO-FOUNDER & MD, SPRINGBOK A.I.
THIS WEEK'S GUEST IS VICTORIA ALBRECHT, CO-FOUNDER & MANAGING DIRECTOR, SPRINGBOK A.I. Victoria Albrecht is a cofounder and managing director of Springbok AI. Her previous experience includes scaling a food tech business Yfood and leading sales at Rasa (conversational AI framework). At Springbok AI, she leads a team of 40 engineers and commercial staff on multiple projects and contributes to the further development of the business. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are: Creventa Creventa Event Planning is a digital solution to minimise admin time, maximise cost-efficiency and optimise revenue streams. Visit Creventa.com to get in touch & Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around
S5 E106 · Wed, May 24, 2023
S5 Ep. 106 PURE GIN-EOUS with KATHY CATON, FOUNDER & CEO BRIGHTON GIN.
TODAY’S GUEST: KATHY CATON, FOUNDER & CEO, BRIGHTON GIN Kathy Caton is an accomplished entrepreneur and the visionary founder behind Brighton Gin, a renowned gin distillery based in the vibrant coastal city of Brighton, United Kingdom. With her passion for craft spirits and an unwavering commitment to quality, Kathy has transformed Brighton Gin into a household name within the industry. Born with an adventurous spirit, Kathy embarked on a diverse career before her journey into the world of distilling. With a background in broadcasting, she excelled as a radio presenter and producer, honing her skills in storytelling and captivating audiences. However, it was her deep-rooted love for her hometown of Brighton and her fascination with spirits that ultimately led her to chart a new course. In 2013, Kathy decided to combine her creative talents and entrepreneurial drive to establish Brighton Gin. Guided by a steadfast dedication to handcrafted excellence, she set out to create a gin that truly captured the essence of her beloved city. Kathy painstakingly researched and experimented with botanicals, seeking the perfect combination to reflect the unique character of Brighton. Through her meticulous attention to detail and an unwavering commitment to quality, Kathy succeeded in crafting a gin that not only delighted the taste buds but also embodied the spirit of Brighton itself. The distinctive blend of botanicals, including locally foraged juniper, coriander seed, and fresh orange and lime peel, resulted in a gin that captured the essence of the city's vibrant, eclectic, and creative atmosphere. Under Kathy's leadership, Brighton Gin quickly gained recognition and acclaim, receiving numerous prestigious awards for its exceptional quality and taste. Today, Brighton Gin stands as a testament to Kathy Caton's unwavering passion, innovative spirit, and entrepreneurial vision. Her dedication to crafting a premium artisanal gin has not only placed Brighton on the gin-making map but has also solidified Kathy's position as a respected figure in the world of spirits. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Our SIlver Sponsors are:
S5 E105 · Wed, May 17, 2023
S5 Ep. 105 WHO'S IN THE HOUSE? NICK JONES, FOUNDER, SOHO HOUSE AND CO. ON CREATING SOHO HOUSE & WHY HOSPITALITY IS ONE OF THE TOP CAREER OPTIONS
TODAY’S GUEST: NICK JONES, Founder of Soho House & Co. About Nick Jones: Nick Jones, the visionary founder of Soho House, has carved a remarkable path in the world of hospitality and lifestyle. Born with an innate passion for creating unique and exclusive experiences, Jones has revolutionized the way people socialize, connect, and relax. Jones' journey began in 1995 when he opened the first Soho House in London's Soho district. With a keen eye for design and a deep understanding of the needs of the creative community, he transformed a Georgian townhouse into a members-only club that quickly became a haven for artists, entrepreneurs, and cultural tastemakers. Fuelled by the success of his flagship establishment, Jones expanded the Soho House brand globally. Today, it boasts an impressive portfolio of private members' clubs, hotels, and restaurants across major cities, from New York to Istanbul and beyond. Each Soho House location bears the unmistakable imprint of Jones' exquisite taste and attention to detail, seamlessly blending comfort, style, and a vibrant social atmosphere. Beyond providing luxurious spaces, Jones has fostered a sense of belonging and community within the Soho House ecosystem. His vision for inclusive, creative spaces has brought together individuals from various industries, fostering connections and collaborations that have shaped the cultural landscape. Jones' entrepreneurial spirit has also extended beyond Soho House. He has launched additional ventures, such as the Soho Works co-working spaces, which cater to the needs of the creative workforce, and the Cowshed spa and beauty brand, offering rejuvenating experiences inspired by the English countryside. Recognized for his contributions to the hospitality industry, Jones has received numerous accolades and awards. His ability to consistently deliver exceptional experiences has made him a revered figure in the world of luxury lifestyle. With his unwavering commitment to excellence, Nick Jones continues to push boundaries and redefine the concept of hospitality, ensuring that Soho House remains an unrivalled destination for those seeking both respite and inspiration. About Soho House: https://www.sohohouse.com/about This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their
Trailer · Sun, April 30, 2023
S5 TRAILER COMING UP & TIKTOK WORKSHOP
S5 Trailer - sponsored by Vita Mojo TikTok Workshop Tickets here: https://www.eventbrite.com/e/tiktok-bootcamp-for-hospitality-brands-tickets-615754326767 Silver Sponsor promo / ad slots still available for S5 from just £500 per ep. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever. For Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact mark@supersonic.marketing 07881314385 This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.</p
S4 E104 · Wed, April 26, 2023
S4 Ep. 104 ALL YOU KNEAD IS LOVE! CREATING THE GAIL'S THANK YOU APP with Rosie Hill, HEAD OF ECOMMERCE, GAIL'S
TODAY'S GUEST ROSIE HILL, HEAD OF ECOMMERCE, GAIL'S Rosie joined GAIL's Bakery as Head of Ecommerce in September 2021 to lead the digital transformation of the business, evolving the GAIL’s proposition, market-positioning, and branding needs in each channel. Prior to that she held roles in Operations, Customer and Strategy in Nando's UK, and was central to the launch and development of its white label delivery proposition. DOWNLOAD THE GAIL'S APP NOW: https://gailsbread.co.uk/loyalty/ TOM MOLNAR, GAIL'S CEO ON SKY NEWS APRIL 23: https://news.sky.com/story/food-inflation-bakery-prices-train-ticketing-12865998 This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Silver sponsors: HDI - http://hdinsights.co.uk/ Since 2017 HDi have been on a mission to improve the depth and accuracy of insight for the UK food and drinks sectors. We help our clients benchmark, understand and improve their performance, and we help them make better informed property investment decisions. We pride ourselves on the depth of our sector experience and knowledge as well as the quality of our client relationships. We help. Saved by Robots - http://savedbyrobots.com/ When we’re not eating, drinking and enjoying great bars, restaurants and hotels, we’re creating them. Inspired by our home cities of Glasgow, Paris and London, we are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Airship - http://airship.co.uk/ The Hospitality CRM. Centralise your data. Send tailored emails. Drive visit frequency. Toggle - http://www.usetoggle.com/ Hospitality Commerce. Start selling gift cards, experiences and retail products from your website, with Toggle. A service built alongside operators, to do the heavy lifting for you. We’ve built Toggle to overcome the challenges of setting up gift cards within your hospitality business. ABOUT MARK MCC: Mark McCulloch is one of th
S4 E103 · Wed, April 19, 2023
S4 Ep. 103 THE UNTAPPED WORKFORCES IN HOSPITALITY & SOLVING THE RECRUITMENT CRISIS with PROF. PETER JONES Dean/Academic Director for eHotelier, Chair of the Crumbs Project and much more
TODAY'S GUEST IS PROFESSOR PETER JONES, Dean/Academic Director for eHotelier, Chair of the Crumbs Project and much more. BIO Army Officer in the Army Catering Corps, served 20 years, retired as a Lieutenant Colonel. While in the army are responsible for the design and development of the first stand alone catering control system. Implemented in over 400 army units. Academic: Bournemouth University 10 years – Head of the School of Service Industries, included hospitality, catering food, leisure, events and retailing Blue Mountains Hotel School, Australia – Moved into private higher education as Principal/CEO, initiated a number of projects, including franchise opportunities in China, as well as having a campus in Canberra and partnership venture in New Zealand. On return to the UK, took an interim management role as the Head of the London School of Hospitality and Tourism at University of West London. Appointed as the Project Director for The Edge Foundation for the creation, development and opening of the U.K.'s first hotel school. The Edge Hotel School/Wivenhoe House Hotel at the University of Essex. Current Roles include: Dean/Academic Director for eHotelier, adviser to the board of the International Association of Hotelschools (EUHOFA), chair of the Professional Review Panel for the Institute Of Hospitality, Chair of the Crumbs Project, Trustee for the Savoy Educational Trust. Wentworth Jones is now a small, consultancy company, and has been involved in a number of international projects education and hospitality, including developing curriculum for a new hotel school in Bangladesh, acting as an advisor to Kathmandu University in the development of the Bachelor of Professional Hospitality degree program, chairing a business studies, review panel for the government of Lithuania. IN THIS EPISODE eHotelier Future Skills Report - very comprehensive international study due publication next week that surveyed over 800 international hospitality professionals to try and better understand their future skills needs, and also to understand the impact and implications of the pandemic on their business model and their operational structures. The key outcomes, here is the staff shortage, which is international, the second is the concern of the industry that education and training is not meeting its needs in terms of professional training needs and is not moving quickly enough to keep pace with the changes in the industry. Thirdly that new entrants to the industry are looking for a better work, life balance, and more flexible employment opportunities. Fourth of May that the pandemic has had a significant impact on the industry in terms of business and operational models, and that, despite the recent upsurge, there is concern that consumer sentiment as fragile. CHECK OUT https://ehotelier.com/ https://www.instituteofhospitality.org/ https://www.crumbs.org.uk/ h
S4 E102 · Wed, April 12, 2023
S4 Ep. 102 HOW TO HAVE A GLOBAL CAREER FROM HOTELS TO FRANCHISE QSR with GARETH WALTERS, AREA DIRECTOR INT OPERATIONS - NORTHERN EUROPE & AFRICA, FOCUS BRANDS
TODAY'S GUEST IS GARETH WALTERS, AREA DIRECTOR INT OPERATIONS - NORTHERN EUROPE & AFRICA, FOCUS BRANDS LINKS FROM THE CHAT: Deep Work: Rules for Focused Success in a Distracted World https://amzn.eu/d/8R9bNyD Devil in the kitchen https://amzn.eu/d/hNozyEx Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect https://amzn.eu/d/ejqO15J The Anatomy of Humbug: How to Think Differently About Advertising https://amzn.eu/d/2cuum6d Why Does The Pedlar Sing?: What Creativity Really Means in Advertising https://amzn.eu/d/6PD8Hzx MARK RITSON MBA COURSE: https://mba.marketingweek.com Alchemy: The Magic of Original Thinking in a World of Mind-Numbing Conformity https://amzn.eu/d/9komzqT This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand
S4 E101 · Wed, April 05, 2023
S4 Ep. 101 WHY MUSIC MEANS MONEY FOR YOU IN HOSPITALITY with BRIAN D'SOUZA OPEN EAR MUSIC
THIS WEEK'S GUEST IS MUSIC GURU AND SUPERSTAR DJ BRIAN D'SOUZA AKA AUNTIE FLO WHO IS CEO OF OPEN EAR MUSIC AND SWELL ABOUT BRIAN Brian wears various hats within the music industry – by day, managing director and founder of Open Ear, a music playlisting agency that is re-inventing the background music space, co-founder of Swell specialising in the use of sound in health; by night, award-winning DJ, producer and live performer with the alias Auntie Flo. Founded in 2007, Open Ear works from the twin pillars of the science of music and the art of music curation. Brian has studied both subjects extensively, with a MA in Psychology and MSc in Sound Design, plus a Creative Pioneer award from the National Endowment for Science, Technology and the Arts (NESTA). Based in London, with offices in Glasgow and Manchester, Open Ear works with thousands of businesses and some of the most respected brands in the world, including Selfridges, Dr. Martens, Westfield and many more, creating unique experiences for their customers by using music in an innovative way – with expert curation and next-generation app technology. Every week as many as 500,000 people will be listening to Open Ear playlists. Since bursting onto the electronic music scene in 2010 when he was proclaimed as 'one of the most original production talents of recent times' (Crack Magazine), Brian has toured the world with his unique take on global music using the alias Auntie Flo. The Guardian proclaimed he was ‘taking world music into the future’ and the Wire stated he is a ‘central figure of a new strand of club music’. He has performed multiple times on BBC Radio 1, 6 Music, Boiler Room and the major festivals around the world. He recently headlined the inaugural We Out Here festival curated by the influential BBC DJ Gilles Peterson, and his 'Radio Highlife' (Brownswood, 2018) album was awarded with the SAY award for Scottish Album of the Year 2019. Brian was named Scottish Electronic Musician of the Year in 2019. In 2020, Brian trained in Sound Therapy and established Swell, a company focussing on harnessing the power of sound and music for mental well-being. He launched a 24-hour digital radio station, Ambient Flo, to aid relaxation and focus during the pandemic. The station has been featured in The Guardian, Rolling Stone, GQ and Pitchfork. The balance of business and creative sides of music mean Brian holds a unique place in the music industry: understanding the ways in which music affects us all on a daily basis. He has in-depth insight into the cultural impact of music from a branding and entertainment perspective, as well as deep knowledge on the physiological and psychological impact it has on our lives – both positively and negatively. This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s
S4 E100 · Wed, March 29, 2023
S4 Ep. 100 GUT BUSTIN' with RUTH REYNOLDS THE NUTRITION COACH
About Ruth Reynolds The Nutrition Coach Use nutrition to feel your absolute best Hi, I’m Ruth and I help people with digestive problems and weigh management issues feel like their old selves again. I love what I do and enjoy nothing more than helping someone resolve a niggling bloating or IBS problem and feel comfortable and energised again. Many of my patients have tried and failed many times to address digestive issues or weight problems. Sometimes medication hasn’t helped or possibly made a digestive situation worse. Often patients have tried drastic or faddy diets that have left them feeling a failure because they couldn’t stick to them or they haven’t worked. It is time to draw a line under the past and make a fresh start. I’m here to help you with healthy eating ideas that are easy to follow and simple to fit into your lifestyle. I’m a busy mum of twins so anything with too many ingredients or is complicated to make doesn’t get eaten in my house either! It isn’t always easy changing eating habits you’ve had for a long time. So I’m here to support you and guide you through the process. I will teach you how to eat nourishing, freshly prepared food that will support your health and help you get back to your happy weight or feeling like your old self again. Check out my nutrition packages to see how I can best help you or call me for a complimentary chat to find out how a nutrition programme can help you. Links Web: www.ruthreynolds.com Instagram: nutritionist_Ruth Facebook: Ruth Reynolds Nutrition Lee Mack on being sober: https://podcasts.apple.com/gb/podcast/the-adam-buxton-podcast/id1040481893?i=1000517100938 Clean 15 and Dirty Dozen: https://www.elizabethrider.com/dirty-dozen-clean-15/ Gwyneth Paltrow Wellness regime interview: Gwyneth Paltrow x Dr. Will Cole: Intuitive Eating, Intermittent Fasting, Inflammation + The Future Of Functional Medicine http://artofbeingwell.libsyn.com/gwyneth-paltrow-x-dr-will-cole-intuitive-eating-intermittent-fasting-inflammation-the-future-of-functional-medicine This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s w
S4 E99 · Wed, March 22, 2023
S4 Ep. 99 STOP BEING SCARED OF TIKTOK with VIC BAHNHAM, FOUNDER, ANTLER SOCIAL
TikTok One Day All You Need to Know Course for in May Date TBC LONDON - email vic@antlersocial.com if you are interested Vic Banham, Director and CEO of Antler Social, has been in the TikTok space for over 7 years. Her TikTok first agency runs accounts and marketing campaigns for a wide range of clients, including Rosa's Thai, Las Iguanas and XIX Vodka. The aim is to generate real, valuable results and communities for brands who find the platform a daunting space! Check out www.antlersocial.com This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Silver sponsors: HDI - http://hdinsights.co.uk/ Since 2017 HDi have been on a mission to improve the depth and accuracy of insight for the UK food and drinks sectors. We help our clients benchmark, understand and improve their performance, and we help them make better informed property investment decisions. We pride ourselves on the depth of our sector experience and knowledge as well as the quality of our client relationships. We help. Saved by Robots - http://savedbyrobots.com/ When we’re not eating, drinking and enjoying great bars, restaurants and hotels, we’re creating them. Inspired by our home cities of Glasgow, Paris and London, we are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Airship - http://airship.co.uk/ The Hospitality CRM. Centralise your data. Send tailored emails. Drive visit frequency. Toggle - http://www.usetoggle.com/ Hospitality Commerce. Start selling gift cards, experiences and retail products from your website, with Toggle. A service built alongside operators, to do the heavy lifting for you. We’ve built Toggle to overcome the challenges of setting up gift cards within your hospitality business. ABOUT MARK MCC: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital a
S4 E98 · Thu, March 16, 2023
S4 Ep. 98 ENLIGHTENED HOSPITALITY & MUCH MORE with MARK MAYNARD ex UNION SQUARE HOSPITALITY GROUP. NOW FOUNDER MAYNARD CONSULTING.
Mark Maynard is a consultant, executive coach and keynote speaker who partners with leaders to create bold business goals and the systems to achieve them. His firm, Maynard Consulting, builds on decades of experience at Danny Meyer’s Union Square Hospitality Group, where Mark conceptualized, built, and operated businesses in different sectors of the hospitality industry. In his time at USHG, he became a multi-disciplinary leader known for using a holistic approach to develop teams, create new brands, and help businesses become and remain profitable. As a consultant, he helps entrepreneurs grow and improve their business, through strategy, operations, culture, customer experience, and financial stewardship. He is a trusted educator and regularly speaks at Cornell University, Columbia University, and NYU. In 2019, he co-authored The Next Frontier of Restaurant Management with Alex Susskind, a researcher at Cornell, where the authors explore how data can be leveraged to improve guest service and enhance the employee experience. From early in his career, Mark has shared his gifts with those in need, and he believes that leaders are obligated to use their position to help others. He has founded initiatives with hospice organizations in New York, has sponsored young musical talent in his work with the Jazz Standard Youth Orchestra, and co-founded the Big Apple Barbecue Block Party. He has served on the boards of Streets International in Vietnam and The Flatiron Business Improvement District in Manhattan. An avid cyclist, Mark has used his pastime to raise money for the NoKidHungry campaign. In the summer of 2022, Mark volunteered with World Central Kitchen at the Poland-Ukraine border, providing food and hospitality to people fleeing the Russian invasion. Buy Mark's book... The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices) https://amzn.eu/d/7seguN1 USHG brands https://www.bluesmoke.com/ https://www.porchlightbar.com/ Work with Mark Maynard https://www.maynardconsulting.net/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at
S4 E98 · Thu, March 16, 2023
S4 Ep. 98 ENLIGHTENED HOSPITALITY & MUCH MORE with MARK MAYNARD ex UNION SQUARE HOSPITALITY GROUP. NOW FOUNDER MAYNARD CONSULTING.
Mark Maynard is a consultant, executive coach and keynote speaker who partners with leaders to create bold business goals and the systems to achieve them. His firm, Maynard Consulting, builds on decades of experience at Danny Meyer’s Union Square Hospitality Group, where Mark conceptualized, built, and operated businesses in different sectors of the hospitality industry. In his time at USHG, he became a multi-disciplinary leader known for using a holistic approach to develop teams, create new brands, and help businesses become and remain profitable. As a consultant, he helps entrepreneurs grow and improve their business, through strategy, operations, culture, customer experience, and financial stewardship. He is a trusted educator and regularly speaks at Cornell University, Columbia University, and NYU. In 2019, he co-authored The Next Frontier of Restaurant Management with Alex Susskind, a researcher at Cornell, where the authors explore how data can be leveraged to improve guest service and enhance the employee experience. From early in his career, Mark has shared his gifts with those in need, and he believes that leaders are obligated to use their position to help others. He has founded initiatives with hospice organizations in New York, has sponsored young musical talent in his work with the Jazz Standard Youth Orchestra, and co-founded the Big Apple Barbecue Block Party. He has served on the boards of Streets International in Vietnam and The Flatiron Business Improvement District in Manhattan. An avid cyclist, Mark has used his pastime to raise money for the NoKidHungry campaign. In the summer of 2022, Mark volunteered with World Central Kitchen at the Poland-Ukraine border, providing food and hospitality to people fleeing the Russian invasion. Buy Mark's book... The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices) https://amzn.eu/d/7seguN1 USHG brands https://www.bluesmoke.com/ https://www.porchlightbar.com/ Work with Mark Maynard https://www.maynardconsulting.net/
S4 E97 · Thu, March 09, 2023
S4 EP. 97 PRET PEOPLE & THOUGHTFUL LEADERSHIP with ANDREA WAREHAM, CPO, PRET A MANGER
TODAY’S GUEST: ANDREA WAREHAM, OUTGOING CPO, Pret a Manger Andrea Wareham is Chief People Officer for Pret A Manger, which creates freshly prepared food and organic coffee in its 550 shops in 13 countries across Europe, Asia and America. Pret has 11,500 employees. Andrea joined Pret twenty-three years ago and was appointed People Director in 2004. She is responsible for engagement and culture as well as recruiting, training, providing meaningful career opportunities, employee relations and pay and reward for Pret people internationally. A key focus for Andrea, alongside Pret’s Board, is ensuring Pret continues to live its values and retains its people focused culture. She previously worked for Arthur Andersen and Harrods. Andrea is a trustee of the Pret Foundation which manages the donation of food from Pret shops to the homeless, as well as offering direct support to homeless charities and offering an employment scheme for disadvantaged people. Andrea grew up in Asia, has a degree in Social Sciences from Durham University and is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD). She lives in South West London and has two children. Andrea Wareham, Chartered FCIPD Chief People Officer, Pret A Manger Links discussed: hospitalityrising.org https://www.pret.co.uk/en-GB/the-pret-foundation This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Silver sponsors: HDI - http://hdinsights.co.uk/ Since 2017 HDi have been on a mission to improve the depth and accuracy of insight for the UK food and drinks sectors. We help our clients benchmark, understand and improve their performance, and we help them make better informed property investment decisions. We pride ourselves on the depth of our sector experience and knowledge as well as the quality of our client relationships. We help. Saved by Robots - http://savedbyrobots.com/ When we’re not eating, drinking and enjoying great bars, restaurants and hotels, we’re creating them. I
S4 E96 · Thu, March 02, 2023
S4 EP. 96 A.I. AND WHAT IT IS TO BE HUMAN with DANIEL HULME, CHIEF A.I. OFFICER, W.P.P. & CEO SATALIA
TODAY’S GUEST: DANIEL HULME, CHIEF A.I. OFFICER, W.P.P. & CEO SATALIA Daniel Hulme is a globally recognised expert in AI and investor in Emerging Technologies. He's the CEO of Satalia, an award-winning company that provides AI innovations for global brands. Satalia exited to the world's largest media company in 2021, WPP, where Daniel is also the Chief AI Officer. Having received a Masters and Doctorate in AI at UCL, Daniel is also UCL's Computer Science Entrepreneur in Residence and a lecturer at LSE's Marshall Institute, focused on using AI to solve business and social problems. Daniel is a serial TEDx and Google speaker, and regularly keynotes on AI, ethics, innovation and decentralization. He contributes to numerous of books and articles on the future of work, and is a faculty member of SingularityU. Daniel has advisory and executive positions across companies and governments. He holds an international Kauffman Global Entrepreneur Scholarship and actively promotes purposeful entrepreneurship and technology innovation across the globe. https://www.satalia.com/ https://www.wpp.com/ Links discussed: A.I.: http://www.firstminute.capital/news-announcements/how-to-make-money-from-generative-ai ChatGPT: https://openai.com/blog/chatgpt/ This podcast is sponsored by Vita Mojo. About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Silver sponsors: HDI - http://hdinsights.co.uk/ Since 2017 HDi have been on a mission to improve the depth and accuracy of insight for the UK food and drinks sectors. We help our clients benchmark, understand and improve their performance, and we help them make better informed property investment decisions. We pride ourselves on the depth of our sector experience and knowledge as well as the quality of our client relationships. We help. Saved by Robots - http://savedbyrobots.com/ When we’re not eating, drinking and enjoying great bars, restaurants and hotels, we’re creating them. Inspired by our
S4 E95 · Thu, February 23, 2023
S4 EP. 95 SAVVY SOCIAL IN 2023 with ALISON BATTISBY AVOCADO SOCIAL
TODAY’S GUEST: ALISON BATTISBY FOUNDER & CEO OF AVOCADO SOCIAL http://avocadosocial.com Links discussed: A.I.: http://www.firstminute.capital/news-announcements/how-to-make-money-from-generative-ai McDonald’s latest advert ‘Raise your eyebrows’: http://www.creativereview.co.uk/eyebrows-mcdonalds-campaign/ This podcast is sponsored by Vita Mojo. vitamojo.com/supersonic About Vita Mojo: The future of your restaurant, built together. Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system. Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic Silver sponsors: HDI - http://hdinsights.co.uk/ Since 2017 HDi have been on a mission to improve the depth and accuracy of insight for the UK food and drinks sectors. We help our clients benchmark, understand and improve their performance, and we help them make better informed property investment decisions. We pride ourselves on the depth of our sector experience and knowledge as well as the quality of our client relationships. We help. Saved by Robots - http://savedbyrobots.com/ When we’re not eating, drinking and enjoying great bars, restaurants and hotels, we’re creating them. Inspired by our home cities of Glasgow, Paris and London, we are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Airship - http://airship.co.uk/ The Hospitality CRM. Centralise your data. Send tailored emails. Drive visit frequency. Toggle - http://www.usetoggle.com/ Hospitality Commerce. Start selling gift cards, experiences and retail products from your website, with Toggle. A service built alongside operators, to do the heavy lifting for you. We’ve built Toggle to overcome the challenges of setting up gift cards within your hospitality business. Please do contact mark@supersonic.marketing with any commen
Trailer · Thu, February 09, 2023
S4 Trailer
THE OG OF HOSPITALITY PODCASTS IS BACK FOR SERIES 4. Welcome to Supersonic Hospitality Marketing with me Mark McC where we meet the most interesting people in hospitality, marketing, business and beyond to hear tips, tricks and tales to help your brand BOOM! This podcast is Sponsored by Vita Mojo, the all-in-one restaurant management platform helping operators grow ATV, reduce tech complexity and serve guests better. Mark McCulloch is one of the leading Food, Drink and Hospitality brand and marketing minds in Europe. Mark has over 20 years Brand, Marketing, Digital and Social Media experience holding senior positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded Brand and Marketing agency WE ARE Spectacular Ltd in 2012 and now runs Premium Brand and Marketing Strategy consultancy Supersonic Inc. based in London and Brighton helping C-Suite level Marketers and Executives define and amplify their businesses across multiple channels. Mark is also a Top 20 iTunes podcaster and a regular on the global hospitality speaking circuit. Mark holds 2 Webby’s (Oscars for websites judged by David Bowie and Matt Groening - the creator of The Simpsons), 2 Restaurant and Marketing Innovator Awards for Best Branding 2018 and Best Digital 2019 and nominated as Marketer of the Year at RMI 2019. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by R
S3 E14 · Mon, April 25, 2022
EP94: THE STATE OF RECRUITMENT IN HOSPITALITY with DAN CORNWELL, SPE RESOURCING
https://www.speresourcing.co.uk/ https://www.lenclume.co.uk/ https://hospitalityrising.org/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the
S3 E13 · Mon, April 18, 2022
EP93: Why you must TikTok as a business with Vic Banham and Matt Hucks, Antler Social
Steven McKell - https://www.tiktok.com/@stevenmckell Antler Social - www.antlersocial.com Vic Banham - https://www.tiktok.com/@vickybanham?lang=en Scheiffer Bates - https://www.tiktok.com/@scheifferbates?lang=en Ryanair = https://www.tiktok.com/@ryanair?lang=en Duolingo = https://www.tiktok.com/@duolingo?lang=en Toby Carvery = https://www.tiktok.com/@tobycarveryuk?lang=en This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still
S3 E12 · Mon, April 11, 2022
EP92 Money making menus with Claire Scullion, The Menu Scientist
Claire Scullion - https://www.menuscientist.co.uk/ Dishoom menu - https://www.dishoom.com/menu/all-day-main/ Breakfast cafe menu - https://www.google.com/search?q=breakfast+club+menu&rlz=1C5ACMN_enGB572GB576&sxsrf=APq-WButHCrY-01wMqqVevcyXYHQQJsI2A:1646494719714&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjJ95Hnpq_2AhV9QEEAHe6QD_AQ_AUoAXoECAIQAw&biw=1828&bih=898&dpr=1#imgrc=A9XRqgTixOwTcM Honest Burger menu - https://www.honestburgers.co.uk/menus/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and market
S3 E11 · Mon, April 04, 2022
EP91: CREATING WINNING F&B CONCEPTS ACROSS THE GLOBE with JULES PEARSON, VP F&B CONCEPTS at ENNISMORE
ENNISMORE - https://ennismore.com NIGHTMARKET - http://www.nightmarketla.com AMASS - https://www.amassrestaurant.com HOWLIN' RAYS - https://howlinrays.com DETROIT PIZZA - https://en.m.wikipedia.org/wiki/Detroit-style_pizza CROWN SHY - https://www.crownshy.nyc If you would like a job at Ennismore then do contact jules.pearson@ennismore.com This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark i
S3 E10 · Mon, March 28, 2022
EP90: HELL OF A HOTELIER - ROBIN HUTSON OBE
https://en.wikipedia.org/wiki/Robin_Hutson https://www.thepighotel.com/ https://www.hospitalityrising.org This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speak
S3 E9 · Tue, March 22, 2022
EP89: INTO THE METAVERSE with NICOLE MEZZASALMA of BATTENHALL
BUY AN OCULUS HEADSET: https://www.oculus.com/quest-2/ BATTENHALL: https://battenhall.com/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highli
S3 E8 · Tue, March 15, 2022
EP88: BEHAVIOUR ECONOMICS & KFC GRAVY with RORY SUTHERLAND, OGILVY
RORY'S BOOK - Alchemy: The Magic of Original Thinking in a World of Mind-Numbing Conformity https://www.amazon.co.uk/dp/0753556529/ref=cm_sw_r_cp_api_glt_i_BZQWFRCC6JWR58YPXMKE MY FAVOURITE RORY SPEECH TO CMOs - DISPATCH - https://www.dishpatch.co.uk MYSUPPERHERO - mysupperhero.com GOUSTO - gousto.co.uk SALOOS INDIAN - https://salloos.co.uk Haleem Akbari Shredded Lamb cooked with whole wheat germ, lentils andspices, cooked over a day until all the ingredients melt intoone. An original dish from the times of the Mughal Emperors 24.00 KOREAN FARRINGDON ROAD - http://toh-bang.com YOU BE CHEF - https://youbechef.com This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospita
S3 E7 · Tue, March 08, 2022
EP87: CEO LIFE & DOING WHAT YOU LOVE WITH EMMA MCCLARKIN, CEO OF THE BRITISH BEER & PUB ASSOCIATION
BBPA - https://beerandpub.com/ LONG LIVE THE LOCAL CAMPAIGN - https://www.longlivethelocal.pub/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaste
S3 E6 · Tue, March 01, 2022
EP86: THE RETURN OF THE 3 WISE MARKS
NEW GUINNESS STOREHOUSE LONDON - https://londontheinside.com/a-massive-guinness-brewery-is-coming-to-covent-garden/ BLOOD COVID SAMPLING FOR TEAMS - www.attomarker.com MARK MCC'S RMI PRES - RMI PRES VIDEO - https://youtu.be/Xzmk-CiQiTU Slides here: https://www.dropbox.com/sh/eyx992emcdbgw17/AADNE3zyt6jR3j12MMr3szava?dl=0 BARCLAYCARD WATERSLIDE AD - STOREKIT APP - www.storekit.com ARTICLE ON AMAZON APPS FOR HOSPITALITY - https://thespoon.tech/alexa-how-can-you-be-used-in-restaurants/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in t
Bonus · Wed, February 23, 2022
EP85A BONUS: NORTHERN RESTAURANT AND BAR SHOW with THOM HETHERINGTON OF HOLDEN MEDIA
NORTHERN RESTAURANT & BAR SHOW - https://www.northernrestaurantandbar.co.uk NICK JONES SOHO HOUSE NRB TALK - https://www.eventbrite.co.uk/e/bruntwood-nrb-debate-2022-tickets-266192778767?discount=EARLY20 SPARROW = https://guide.michelin.com/gb/en/greater-london/london/restaurant/sparrow ERST = https://www.erst-mcr.co.uk BUNDOBUST = https://bundobust.com SIMON ROGAN 3rd MICHELIN STAR = https://www.thestaffcanteen.com/3-Michelin-Star-Chefs/3-michelin-star-chefs-simon-rogan-lenclume#/ THOM'S FAVOURITE WINE = Puligny Montrachet https://www.majestic.co.uk/puligny-montrachet-white-wine HIBISCUS = https://www.hibiscusrestaurant.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketin
S3 E5 · Tue, February 22, 2022
EP85: BRAND STRATEGY with MATT WAKSMAN of Ogilvy
Notes: JWT Planning Model - https://www.slideshare.net/williamtheliar/jwt-planning-guide Matt's Anti Semitism piece - https://www.campaignlive.co.uk/article/when-comes-social-justice-inclusive-marketing-jews-dont-count/1735033 Matt's LGBTQ+ Campaign - https://www.linkedin.com/posts/matthew-waksman-3b066a5a_you-learn-not-to-hold-hands-or-kiss-your-activity-6877585122665738240-lZat BUTTMITZVAH - https://m.facebook.com/buttmitzvah/ Oslo Court - https://www.tripadvisor.co.uk/Restaurant_Review-g186338-d1016879-Reviews-Oslo_Court-London_England.html Matt Lucas Desert Island Discs star Neil - https://www.superbexperience.com/experience-matters/uks-most-popular-waiter-neil-heshmat Best Restaurants in Tel Aviv - https://www.finedininglovers.com/maps/where-eat-tel-aviv This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great
S3 E4 · Tue, February 15, 2022
EP84: ESSENTIAL TIPS FOR LINKEDIN MARKETING with CHRIS BRANCH, SEEDILY
Seedily (for all your LINKEDIN needs) - https://linktr.ee/seedily IFTTT - https://ifttt.com/ Jerry Smith on LINKEDIN - https://www.linkedin.com/in/jerrysmithcreative Sticky Eyes agency - https://www.stickyeyes.com/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for th
S3 E3 · Tue, February 08, 2022
EP83: MYSUPPERHERO.COM & BEING AN ACCIDENTAL RESTAURATEUR with JAMIE BARBER
Notes: https://www.mysupperhero.com https://www.hacheburgers.com/ https://www.hush.co.uk/ https://www.cabana-brasil.com/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a pop
S3 E2 · Tue, February 01, 2022
EP82: 2022 - MARKETING LIKE THE YEAR YOU LIVE IN with MARK MCC
Full presentation that Mark runs through in this podcast is available here: https://www.dropbox.com/sh/eyx992emcdbgw17/AADNE3zyt6jR3j12MMr3szava?dl=0 This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popul
S3 E1 · Tue, January 25, 2022
EP81: 10 VITAL SOCIAL MEDIA TRENDS FOR 2022 with ALISON BATTISBY
Show notes: Contact Alison for help on alison@avocadosocial.com Check out Alison's Blog with tons of great info here: https://www.avocadosocial.com/blog/ Training courses from Alison here: https://avocado-social.teachable.com/ Join Avocado Social Media Facebook Hub here: https://www.facebook.com/groups/AvocadoSocialMedia/about/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his li
Trailer · Mon, January 17, 2022
S3 EP0 - TRAILER SERIES 3 COMING SOON
LINKS MENTIONED IN THE TRAILER HOSPITALITY RISING STOREKIT SAVED BY ROBOTS AVOCADO SOCIAL This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com , Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech an
S2 E37 · Tue, January 05, 2021
BONUS: How to do a podcast with Mark & Annica Wainwright
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E36 · Fri, January 01, 2021
Hot Trends In Social Media For 2021 With Alison Battisby, Avocado Social
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
Bonus · Tue, December 29, 2020
HAPPY NEW YEAR TO ALL OUR LISTENERS
This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular To
S2 E34 · Fri, December 25, 2020
The Three Wise Marks Review Of The Year (Winter 2020) with Mark McCulloch, Mark Wingett and Mark Stretton
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
Bonus · Tue, December 22, 2020
MERRY XMAS TO ALL OUR LISTENERS
This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular To
S2 E33 · Tue, December 15, 2020
Eloise Head, Co-Founder and Content Creator at Fitwaffle
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E32 · Tue, December 08, 2020
Rob Liddiard, Co-Founder & CEO of Yapster
SHOW NOTES MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful
S2 E31 · Tue, December 01, 2020
Tim Foster, Head of Being Awesome at Yummy Pub Co.
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E30 · Tue, November 24, 2020
Mitch Tonks, Founder of Rockfish
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns
S2 E29 · Tue, November 17, 2020
Kiran Quinn, Marketing Director, Premium & Urban Pubs of Greene King
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E28 · Tue, November 10, 2020
Darren Hill, CEO of Thompsons
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns
S2 E27 · Tue, November 03, 2020
Charlie Gilkes, Founder of Inception Group
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns
S2 E26 · Tue, October 27, 2020
Irene Maguire, Owner & Director Caulder Moore & Sheila McKenzie, Hospitality Consultant and Advisor
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E25 · Tue, October 20, 2020
Rik Garner, Owner of First Chop Brewery
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E24 · Tue, October 13, 2020
Shamil Thakrar, Co-Founder of Dishoom
SHOW NOTES MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful
S2 E23 · Tue, October 06, 2020
Tom Lionetti-Maguire, Founder & CEO of Little Lion Entertainment
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E22 · Tue, September 29, 2020
Jonathon Swaine, MD, Retail at Rank Group PLC
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E21 · Wed, September 23, 2020
Alice Woodwark, MD of RA Group
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E20 · Tue, September 15, 2020
Matt Gillan, Owner / Chef of Heritage
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E19 · Tue, September 08, 2020
Tom Oliver, Director of Oliver's Cider and Perry Ltd
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
Bonus · Tue, September 01, 2020
BONUS: Eat Out to Help Out is over - NOW WHAT?
Eat Out to Help Out is over - NOW WHAT? Get in touch mark@supersonic.marketing and 07881314385 Even if you are extending it - NOW WHAT? I worry that we will teach customers to get back in and used to discounts which will hurt us and each other long term. Discounts can't last forever. Yes there is Christmas soon and we are hanging on for that, but what about Jan, Feb and beyond? Have you made the most of EOTHO? Have you captured all data, Bounceback for future occasions (can be value led rather than discount), home or last mile delivery, items that will live in people’s house reminding them of you, products on Amazon (or create them), and obviously giving them an experience they will never forget. What to do next… Brand - Diagnose what is good, bad and ugly about your brand. - Research on what your customer’s need and want, plus what they think about you (positive and negative). Also what is your problem? - - Awareness, Consideration, Intent, Purchase, Repeat Purchase? Find out and focus on where the biggest issue lies. - Segment the whole market, stand back and relook at the most valuable suitable segments for you. - Target those segments through every marketing and communications channel available to you. - Position your brand and what you do for that segment alone so you have multiple brand positions to persuade customers that you are the best option for them. - Brand codes. Do you have 4 or 5 stand out brand codes that are always distinctly you and also are they distinctive in your market (and beyond)? - Brand objectives. What 3 things do you want to focus on this year and a longer list of what you won’t. - Execution. Once the strategy is set get executing in terms of pushing your brand to your target audiences in all Owned, Paid and Earned Channels. - Set your budgets and get your brand tracking in place (measuring your positive and negative brand associations). - That should form most of what you need to get your brand plan written for the year. Marketing - Conduct more research into what customer’s want and need. - Research & STP then you start to form your marketing strategy and plan (including Owned, Paid and Earned) + Airship, Feed it Back, Wireless Social, Proper Social Media and Digital Help. - Product Development - Now that you have established your target segments - do you need to rethink or hero/tweak the products you have? - Distribution - COVID-19 has taught us that we need many channels to market, not just your offer within your 4 walls. You need a 4, 5, 6 Dimensional Approach to distribution. - Pricing - Conduct a proper pricing review. Don’t just reduce your price due to what your competitors are doing or just discount for the sake of it. - Create you campaign calendar and determine your Integrated Marketing Communication channels that best fit the targets you are going after. - Execute and continuously measure along the way. I know it is tough with budgets, time and resource at hand (especially now, but I am here to
S2 E18 · Tue, September 01, 2020
Sarah Willingham, Mumpreneur, Investor and Dragon (London Cocktail Club, Craft Gin Club)
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful market
S2 E17 · Tue, August 25, 2020
David Lemley, President & Head of Brand Strategy of Retail Voodoo
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E16 · Tue, August 18, 2020
Steven Alton, CEO BII
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns
S2 E15 · Tue, August 11, 2020
Chris Miller, Founder & CEO of White Rabbit Fund (Lina Stores, Island Poke, KYM'S, Kricket)
EPISODE SUMMARY It’s a wet and windy day in Brighton at the end of April but today I’ve had something that’s absolutely brightened up my day which was talking to David Wolenski & Carl Clarke of Chick 'n' Sours and CHIK'N. It was really great to talk to them, not just about the business, their achievements and career… we talk about music, meditation, kindness in business and really importantly what’s next for them, their people and their brands. Chick 'n' Sours: CHIK'N: https://chikn.com/ SHOW NOTES MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored ad
S2 E14 · Tue, August 04, 2020
David Wolenski & Carl Clarke, Co-Founders of Chick 'n' Sours and CHIK'N
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E13 · Tue, July 28, 2020
Harry Hugo, Co-Founder of Goat (Influencer Marketing Agency)
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E12 · Tue, July 21, 2020
The Three Wise Marks Review Of The Year (Summer 2020) with Mark McCulloch, Mark Wingett and Mark Stretton
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E11 · Tue, July 14, 2020
Simon Potts, Managing Director of The Alchemist
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E10 · Tue, July 07, 2020
Mark Selby, Co-Founder & CEO of Wahaca
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E9 · Tue, June 30, 2020
Grace Regan, Founder of SpiceBox
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E8 · Tue, June 23, 2020
James Brown, Founder TIPJAR & Retail Director Brewdog
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they §work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful market
S2 E7 · Tue, June 16, 2020
Vicky Banham, Content Creator
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E6 · Tue, June 09, 2020
Matt Grech-Smith, Co-Founder and Co-CEO of Swingers
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E5 · Tue, June 02, 2020
Simon Wilkinson, CEO of Byron
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E4 · Tue, May 26, 2020
Whitney White Myrus, Start up and Turnaround Strategist; Eggslut, The Halal Guys & COFE App
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E3 · Tue, May 19, 2020
Mark Palmer, Marketing Director and Investor; Cawston Press, LA Brewery, Union Hand-Roasted Coffee
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E2 · Tue, May 12, 2020
Alex Reilley, Executive Chairman of Loungers
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns,
S2 E1 · Tue, May 05, 2020
Will Beckett, Owner / Founder of Hawksmoor
Welcome to Season 2 of the Mark McC Supersonic Food Marketing Podcast! We’re going to be talking to the great, the good and the legendary from the worlds of food, drink, marketing and business to give you the advice that will really make your brand BOOM! MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Interactive Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ Supported by BDO BDO have been long term supporters of the hospitality sector, passionate about supporting innovative entrepreneurs (on their journeys) & helping their clients succeed. “That’s why they were keen to support Mark with this podcast..” BDO provides tailored advice to the sector across corporate finance, due diligence, tax and accounting matters. Giving clients the advice they need, when they need it. For Ideas | People | Trust, go to bdo.co.uk This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With
Bonus · Mon, March 16, 2020
BONUS: Marketing VS Coronavirus
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ Brought to you by Engage Engage are a results-driven, digital agency working with large and mid-size businesses who share their ambition for growth. They provide a deep expertise across a breadth of markets and are experts in the food, drink and hospitality sector. They blend creative, technical and performance marketing to drive long-term customer value from cost-effective, low-risk solutions while increasing sales and market share. They strive to continually deliver quality, passion and considered challenge through long-term, strategic partnerships, and call this Attention to Digital™. For them, they do this because for their business, for their customers, and for everyone they work with, the alignment of values, ambition and results are critical for success. Find out more: https://engageinteractive.co.uk/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leadi
Bonus · Tue, February 18, 2020
End of Series 1...
... But we'll be back! This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business cha
S1 E43 · Tue, February 11, 2020
George Rice, MD of Serious Pig
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out htt
S1 E42 · Tue, February 04, 2020
Kenny Blair, MD of Buzzworks Holdings
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E41 · Tue, January 28, 2020
Suzie Welch, Group Chief People Officer ODEON Cinemas
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E40 · Tue, January 21, 2020
Kevin Hydes, COO Tim Hortons UK
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E39 · Tue, January 14, 2020
Hot Trends In Social Media For 2020 With Alison Battisby, Avocado Social
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E38 · Tue, January 07, 2020
Biff Burrows and Andy Allen, Biff's Kitchen
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E37 · Tue, December 31, 2019
The 2019 'Three Wise Marks' year in review - Part 2
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E36 · Tue, December 24, 2019
The 2019 'Three Wise Marks' year in review - Part 1
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E35 · Tue, December 17, 2019
Scott Macdonald, MD Sourced Market
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E34 · Tue, December 10, 2019
Jonathan Arana-Morton, Co-Founder The Breakfast Club
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E33 · Tue, December 03, 2019
Mark Fox, CEO at Roadchef
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E32 · Tue, November 26, 2019
BDO Investor Special with Chris Miller, White Rabbit; Lizzie Ryan-Podbury, Imbiba; and Peter Hemington BDO
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E31 · Tue, November 19, 2019
Marta Pogroszewska, Managing Director of GAIL's Bakery
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E30 · Tue, November 12, 2019
Panel Sessions from Lunch! and Casual Dining
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E29 · Tue, November 05, 2019
Eloise Head, @Fitwaffle Content Creator
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E28 · Tue, October 29, 2019
Emma Woods, CEO wagamama
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E27 · Tue, October 22, 2019
Pano Christou, CEO Pret A Manger
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E26 · Tue, October 15, 2019
Celia Pronto, Chief Customer and Digital Officer, Casual Dining Group
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E25 · Tue, October 08, 2019
Richard Buchanan, Managing Director & Founder of The Clearing
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E24 · Tue, October 01, 2019
Jon Hendry Pickup, Managing Director of Butlin's
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.c
S1 E23 · Tue, September 24, 2019
Adam Rowledge, Managing Director of Rowledge Associates
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/</
S1 E22 · Tue, September 17, 2019
Brandon Relph, World's Leading Youth / Gen Z Specialist and CEO of Internet Ready
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.
S1 E21 · Tue, September 10, 2019
Alan McGee, Co-Founder of Creation Records
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E20 · Tue, September 03, 2019
David Campbell, CEO of The Ivy Collection & Executive Chairman of Bill’s Restaurants
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E19 · Tue, August 27, 2019
Viv Craske, FoodTech & E-commerce
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E18 · Tue, August 20, 2019
Loui Blake, Plant-based serial entrepreneur & founder of Erpingham House & Kalifornia Kitchen
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E17 · Tue, August 13, 2019
The Summer 2019 'Three Wise Marks' Year In Review - Part 2
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E16 · Tue, August 06, 2019
The Summer 2019 'Three Wise Marks' Year In Review - Part 1
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E15 · Tue, July 30, 2019
Libby Andrews, Marketing Director at Pho
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E14 · Tue, July 23, 2019
Andrew Tolley, Co-Founder of Taylor St Baristas and Harris+Hoole
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E13 · Tue, July 16, 2019
Jonathan Downey, Owner of Milk & Honey Soho and Co-Founder of Street Feast
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E12 · Tue, July 09, 2019
Geraint John, Founder of Move Digital / Host of The Voice for Voice Podcast
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E11 · Tue, July 02, 2019
James Sinclair, Entrepreneur, Entertainer, Educator
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E10 · Tue, June 25, 2019
Steven Edwards, MasterChef: The Professionals winner & Chef Owner of etch.
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E9 · Tue, June 18, 2019
David McDowall, Retail CEO of BrewDog
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E8 · Tue, June 11, 2019
Mario C Bauer, Entrepreneur and Curtice Brothers co-founder
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E7 · Tue, June 04, 2019
Marcel Khan, CEO of Thunderbird Fried Chicken
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E6 · Tue, May 28, 2019
Liam Newton, VP Marketing of Carlsberg
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E5 · Tue, May 21, 2019
Mark Ritson, Marketing Professor and Columnist
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E4 · Tue, May 14, 2019
Tom Barton, Co-Founder of Honest Burgers
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E3 · Tue, May 07, 2019
Thom and James Elliot, Founders of Pizza Pilgrims
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and ge
S1 E2 · Tue, April 30, 2019
Zan Kaufman, Founder of Bleecker Burger
MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging st
S1 E1 · Tue, April 23, 2019
Bill Collison, Founder of Bill’s Restaurants
BILL COLLISON, BILL’S Bill’s started out many years ago, when Bill Collison opened a small greengrocery in Lewes, East Sussex in 2001. A few year later, he transformed the shop into a cafe that quickly became more popular than he could ever have imagined. So he opened another one in Brighton. Today, there are 80 restaurants across the country, all championing local, seasonal food and delighting customers from breakfast through to dinner time. MARK MCC (MARK MICK-SEE), SUPERSONIC INC I’m a rocket booster for your food, drink or hotel business. I will make a visible and commercial difference to your business across brand, marketing, digital, social and employee engagement. I have worked in Brand, Marketing, Digital, Social and Employee Engagement for over 20 years with companies such as lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. I offer Strategy, Speaking, Workshops, Facilitation and Non Executive Director advice mainly for fast casual restaurants, fine dining restaurants, takeaway shops, coffee shops, delivery businesses, food and drink manufacturers, retail businesses, pubs, bars and hotels. Find out how I can help your brand BOOM at: https://supersonic-inc.squarespace.com/ Follow me: Twitter: https://twitter.com/supersonic_inc Instagram: https://www.instagram.com/supersonic_inc/ LinkedIn: https://www.linkedin.com/in/markmcculloch/ This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship
S1 E0 · Tue, April 16, 2019
Introducing: Supersonic
Hello from Supersonic! Mark gives a quick update about the end of The Spectacular Marketing Podcast & new beginning as Supersonic Inc. Lots of exciting things coming up... stay tuned.This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (th
Trailer · Sat, April 13, 2019
Introducing the Mark McC Supersonic Marketing Podcast
Find out what's in store as Mark McCulloch bring you The Mark McC Supersonic Marketing Podcast. This podcast is sponsored by NFS Hospitality. About NFS Hospitality: With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator. Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution. At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs. Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests. Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions. And with 24/7 support from actual humans, you can always rely on NFS day or night. Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are: Airship and Toggle: Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers. Check out https://airship.co.uk/ for more information. Saved by Robots: Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity. Visit Savedbyrobots.com to get in touch About Mark Mcc: Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of th
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