Cardinal Health™ Counter Talk™ Podcast
The Cardinal Health™ Counter Talk™ Podcast with Pharmacy Podcast Network is for independent pharmacists to learn about the state of the industry, innovative services and solutions, and the future of pharmacy.
Mon, April 14, 2025
A First Look at RBC 2025 in Denver, CO | Cardinal Health™ Counter Talk™ Podcast
The Cardinal Health Retail Business Conference (RBC) is an annual celebration recognizing independent pharmacies and their unwavering commitment to comprehensive patient care in their community. Join us for a deep dive into RBC with pharmacist Joan R. Wissinger, a 25-year RBC veteran! In this episode, Joan shares her insights on why RBC is a must-attend event for independent pharmacists, highlighting the networking opportunities, continuing education courses, and the invaluable experience of connecting with peers.
Fri, March 21, 2025
Keeping Independent Pharmacies Independent: A conversation with Jeff Harrell | Cardinal Health™ Counter Talk™ Podcast
On this episode of the Counter Talk™ Podcast host Jason Callori speaks with Jeff Harrell, PharmD, CEO of Cascadia, a network of over 30 independent pharmacies in the Pacific Northwest region. Jeff shares his journey from basketball player to successful pharmacy owner. He discusses how he built his network and the challenges independent pharmacists are facing today in a competitive market. This episode highlights the opportunities to grow through clinical services, medical synchronization, and more.
Wed, February 19, 2025
The Front End Pharmacy: Optimzing Your Retail Space For Success | Cardinal Health™ Counter Talk™ Podcast
Join Jason Callori and special guest Kim Stokell, Director of Consumer Health Marketing at Cardinal Health, as they dive deep into front-end optimization. This episode explores the importance of a well-designed and merchandised front-end space, how to identify your customer base and their health priorities, and the role of private label products in driving sales. Kim shares valuable insights on how to create a high-performing front end that enhances patient care, boosts profits, and positions your pharmacy as a trusted resource in your community. Learn about the latest trends in customer buying habits, the importance of community engagement, and how to achieve front-end success.
Thu, January 30, 2025
Nourishing Conversations in Enteral Nutrition featuring Katherine Bennett | Cardinal Health™ Counter Talk™ Podcast
Every February, families of patients and survivors come together during Feeding Tube Awareness Week to celebrate the positive impact of feeding tubes and challenge the associated stigma. Cardinal Health is proud to join this important conversation by sharing our latest podcast episode, hosted by Christina Rollins, a registered dietitian and nutrition support clinician. In this episode, Christina is joined by Katherine Bennett, a pediatric nutrition expert, who shares her experiences with blenderized tube feeding (BTF). Katherine discusses her journey, the benefits of BTF, and offers practical tips for patients and caregivers. • Benefits of BTF: Improved feeding tolerance and quality of life. • Daily Routines and Methods: Practical tips for patients and caregivers. • Risks and Education: Preventing deficiencies through proper education. • Advice for Clinicians: Managing BTF effectively. 🔗 Listen now and follow us for more episodes!
Fri, November 08, 2024
LIVE at RBC 2024 Part Four | Cardinal Health™ Counter Talk™ Podcast
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Dispill®-USA. This discussion will highlight benefits such as building patient loyalty, medication syncing, and supporting caregivers and patients.
Thu, November 07, 2024
Discussions on the Current Election Landscape of the Pharmaceutical Industry | Cardinal Health™ Counter Talk™
On this episode of the Counter Talk™ Podcast, host Jason Callori speaks with Jerrica Mathis, Vice President of Government Relations, and Bryan Lowe, Director of Government Relations. This episode will explore the perspectives of state and federal government, latest developments in PBM reform and the potential impact of the upcoming election on the pharmaceutical industry.
Fri, November 01, 2024
LIVE at RBC 2024 Part Three | Cardinal Health™ Counter Talk™ Podcast
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Cardinal Health™ Reconciliation. Learn how this solution can provide clear visibility into your pending claims, as well as total reconciled claims.
Thu, October 31, 2024
NCPA Digest Launch | Cardinal Health™ Counter Talk™
Each year, the National Community Pharmacists Association (NCPA), in partnership with Cardinal Health, publishes the NCPA Digest, a comprehensive analysis quantifying and profiling the state of independent community pharmacy. The Digest is designed to help pharmacy owners better manage their business and provide elected officials with data to inform policymaking. Cardinal Health has been a proud sponsor of this annual report since 2008, reiterating our commitment to independent pharmacies and their ongoing success as community healthcare destinations. In this episode, Doug Hoey, CEO of NCPA, and Lisa Schwartz, NCPA’s senior director of professional affairs, discuss findings from the 2024 edition of the NCPA Digest with Brad Cochran, executive vice president, pharmaceutical and specialty distribution at Cardinal Health. From patient care services and technological trends to economic impacts and the importance of advocacy, Doug, Lisa and Brad explain how the 2024 NCPA Digest can help independent pharmacists benchmark current business performance and adopt new strategies. Access the Digest here or log in to your NCPA member profile.
Fri, October 25, 2024
LIVE at RBC 2024 Episode 2 | Cardinal Health™ Counter Talk™ Podcast
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024! This episode’s topic includes Women in Pharmacy. It will discuss industry insights that are relevant to women pharmacists to help them become more confident, visionary and supportive to other women leaders in the pharmacy industry.
Fri, October 18, 2024
LIVE at RBC 2024 Episode One | Cardinal Health™ Counter Talk™ Podcast
Join special guest host Adam Robinson, Owner of Save-Rite Drugs in Lexington, Kentucky on a multi-episode journey recapping all things Retail Business Conference! Listen in for highlights of Cardinal Health customers, employees, services and solutions offered at RBC 2024!
Wed, September 25, 2024
Why Independent Pharmacy - Barry Christensen and Island Pharmacy | Cardinal Health™ Counter Talk™ Podcast
With the complexity of drug pricing and the evolving healthcare industry, independent pharmacist are able to understand the impact of advocacy within their local, regional and national communities. Pharmacist are taking the initiative to become members of their state legislation and keeping-up-to-date with industry trends. Barry Christensen’s, RPh, owner of Island Pharmacy in Ketchikan, Alaska shares the history of his family business and how advocacy can drive the future of the pharmacy profession. Given Island Pharmacy’s longstanding history in Ketchikan, and the unpredictable nature of the healthcare industry, Christensen learned early in his career that it’s imperative to advocate for the role of independent pharmacists to local, regional and national policymakers. Listen to Barry Christensen's journey of towards advocacy within his community.
Thu, July 11, 2024
Why Independent Pharmacy - Erik Hudson and Western Medical Equipment and Drug | Cardinal Health™ Counter Talk™ Podcast
With the scope of services and treatments expanding in their stores, independent pharmacies are realizing their ability to significantly impact the communities they serve. Pharmacists are now taking on more responsibilities beyond traditional roles and extending their services into their communities. Erik Hudson, pharmacy manager of Western Medical Equipment and Drug in Woodward, Oklahoma, not only shares his journey into pharmacy but also addresses what he’s doing to encourage his seven pharmacies, five medical supply locations and over 90 employees to meet their community members where they are: in nonprofits, food banks and long-term care facilities. For Hudson, being a successful independent pharmacy means getting involved in the communities he serves, and success to him means he’s effectively reaching and treating them. Listen to Erik Hudson’s inspirational story today.
Mon, May 06, 2024
Controlling Your Cash Flow with Cardinal Health™ Inventory Manager | Cardinal Health™ Counter Talk™ Podcast
Discover how Cardinal Health's Inventory Manager (CIM) can be the key to your independent pharmacy's financial stability. In this era of economic pressures on independent pharmacies, maintaining a healthy inventory can either be your lifeline or a financial anchor. CIM offers a solution that can help you stay afloat. In this podcast, we speak with three independent pharmacists about how they're leveraging Cardinal Health's Inventory Manager (CIM) to control their pharmacy's inventory by reducing excess and increasing turns while reducing the amount of time staff spends on inventory tasks. Their journey has led them to more streamlined inventory monitoring, allowing them to focus on what's important: their customers. Listen to Amelia Arnold with Community Pharmacies in Maine, McKenna Vinson with West End Pharmacy in Tennessee, and Brendan Webber with Jackson Street Drug and Webber Pharmacy in Missouri share their journey toward efficient and effective inventory management with CIM.
Mon, February 26, 2024
Simplifying the Complexities of Medical Benefit Billing | Cardinal Health™ Counter Talk™ Podcast
With the scope of accountabilities and service offerings expanding in recent years, pharmacists are taking on more medical responsibilities beyond their traditional roles. Because of these increased accountabilities, medical billing is now more critical than ever. Aimee O’Reilly, pharmacist and owner of O’Reilly Family Pharmacy in Worthington, Ohio, discusses her journey into the pharmacy profession, as well as into the future of pharmacy, through Cardinal Health’s™ Medical Benefit Billing. Here, Aimee speaks to the benefits of using the Medical Benefit Billing program, which enables a pharmacy to bill and track their medical benefits claims in real time. It also lends itself to improved patient care and adds clinical revenue with an innovative, forward-looking solution. In addition, Aimee discusses the distinction between medical billing and pharmacy billing and why it’s important to understand the difference.
Fri, December 15, 2023
Federal and State Government Relations Update | Cardinal Health™ Counter Talk™ Podcast
Join host Jason Callori and Cardinal Health leaders Jerrica Mathis, Vice President, Government Relations and Heather Ulrey, Director, Government Relations as they discuss some of the latest information coming from Washington DC. Listne in as Jerrica and Heather talk about the impact of the most recent election, upcoming DIR legislation and PBM reform.
Mon, November 20, 2023
Live at RBC- The Role of The Caregiver | Cardinal Health™ Counter Talk™ Podcast
Pharmacies are where caregivers can be connected to the resources they need to care for loved ones. In fact, according to AARP — the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age — pharmacists rank higher than doctors as the number-one resource consumers call or visit as they’re thrust into a caregiving role. This all begs to reason that independent pharmacies represent a fundamental link to the care a caregiver is providing. Cardinal Health representative Kim Stokell, from our Consumer Health Division, sits down with Greg Klem, vice president of Strategic Marketing and Partnerships, and Reema Jweied-Guegel, director, Enterprise Strategic Relationships, AARP, to chat about opportunities for independent pharmacies to deliver resources to their patients and customers in this steadfastly-growing caregiving space. Together, Greg and Reema talk about AARP’s 2023 report, Valuing the Invaluable, where they profile “who” caregivers “are,” today and the challenges they face. The report also looks at recent developments, promising federal and state policies that support family caregivers, and promising practices in the public and private sectors. Listen in as Greg and Reema share and cite best practices and tips for independent pharmacies to connect with — and understand — today’s caregiver concerns and behaviors, i.e., what they’re buying, their needs, and how to deliver on those needs.
Mon, October 23, 2023
Celebrating American Pharmacists Month | Cardinal Health™ Counter Talk™ Podcast
On this episode of the Counter Talk™ Podcast host Jason Callori speaks with pharmacists David Dingman, Rph from Fulton Medicine Place in Fulton, NY, Glenn Perreault, Rph from Colonail Pharmacy in New London, NH, Lori Wood, PharmD from Community Pharmacy in Randolph, ME and Manzil Panchal of East Norriton Pharmacy in East Norriton, PA about their experiences as a pharmacist. They disucss what inspired them to become an independent pharmacist, their favorite parts of being a pharmacist and their most memorable customer stories. Join us as we celebrate American Pharmacists Month.
Thu, October 12, 2023
Becoming the Vaccination | Cardinal Health™ Counter Talk™ Podcast
90% of patients live within five miles of a community pharmacy. It’s all about convenience and accessibility, and in today’s world, pharmacies are working to understand not only what vaccine their community members and patients need but also when and why they need it/them. In this podcast, Cheri Schmitt, pharmacist and member of Cardinal Health’s Pharmacy of the Future Clinical Team, Tonya Shackelford, pharmacist and senior manager for Cardinal Health’s Clinical Pharmacy Solutions Team and Wimberly Gayle, an independent pharmacist from Louisiana, address the evolution of pharmacies as an emerging healthcare destination by offering even more immunizations — especially for the upcoming fall and winter seasons. Here, Cheri, Tonya and Wimberly address this ever-pivoting world for independent pharmacies and how they may effectively balance their vaccine inventory and offerings.
Wed, October 04, 2023
LIVE at RBC - Market Trends Impacting the Front of Your Pharmacy | Cardinal Health™ Counter Talk™ Podcast
In 2023, 16% of shoppers in independent drugstores contribute to two-thirds of the store’s dollar sales. Nielsen representatives Hilary Hilary Hainsworth Smith, Associate Director, U.S. Retail Analytics Group, and Jaquelyn Flam who oversees their U.S. Retail Division for drug, beauty and over-the-counter (OTC) services, spoke with our Cardinal Health Consumer Health Division representatives, Jason Dulgar at our annual Cardinal Health Retail Business Conference (RBC), about today’s independent drug store shopper, i.e., their shopping behaviors, their demographic, the types of products they choose, and the critical distinction between a “light shopper” vs. “large shopper.” In this podcast, Hilary and Jaquelyn address how these shopping factors and behaviors impact independent drug retailers. They start with an analysis at a macro level to help independent drug retailers understand the market trends that are impacting pharmacy shoppers. They also address “who” that shopper is in independent drug retail today, how it’s changed over recent years, and the macro trends impacting these shoppers. As they bring us to the conclusion of sharing their vast and helpful insights, they address how independent drug retailers can also operationalize these insights. It’s a podcast not to miss. Listen — and learn! — today.
Fri, September 01, 2023
LIVE at RBC - Interview with Rep. Buddy Carter and Doug Hoey | Cardinal Health™ Counter Talk Podcast™
The COVID-19 pandemic validated how essential pharmacists are in providing patients care, services and vaccines. In this podcast — held at Cardinal Health’s annual Retail Business Conference (RBC) in Boston — Congressman Buddy Carter and Doug Hoey, CEO of the National Community Pharmacists Association (NCPA), address how they’re advocating to elevate the inherent value pharmacies bring to the healthcare industry. They also address the importance of accessibility, affordability and quality in healthcare. Listen in as Congressman Carter and Hoey talk about the Equitable Community Access to Pharmacist Services Act (H.R. 1770, S. 2477), a provider status bill that—if passed—would enable Medicare patients to receive timely and consistent treatment from pharmacists for pandemic-related health services, and would provide a federal reimbursement to pharmacies under Medicare Part B for treatment and services rendered. They also address the current and future state of pharmacy not only through a legislative lens but also how this industry can be positively impacted by advocacy and grassroots efforts. About Congressman Buddy Carter: U.S. Representative Carter is serving his fifth term in the U.S. House of Representatives and is a member of the House Energy and Commerce Committee and the House Budget Committee. He’s the former mayor of Pooler, GA, a former Georgia General Assembly member, a pharmacist and past owner of Carter’s Pharmacy, Inc. With more than 30 years of experience in pharmacy, he is dedicated to working on behalf of pharmacies to expand their role and interaction with patients. About Doug Hoey: Hoey is the CEO of the National Community Pharmacists Association (NCPA), is a licensed pharmacist in Oklahoma, Virginia and Texas, and has practiced in various pharmacy settings. He is viewed as a pillar of advocacy as he’s spent the last 20+ years working in and representing community pharmacies.
Fri, June 02, 2023
A New Approach to Meeting Customer Needs | Cardinal Health™ Counter Talk Podcast™
“On the next episode of the Counter Talk™ Podcast, host, Jason Callori, talks with Pharmacist and Pharmacy Manager Tamra Sharp about how Dave's Pharmacy has implemented new digital tools which have improved customer experience. From a seamless prescription refills to next day over-the-counter products in stock, learn how innovative solutions from Cardinal Health are enhancing the patient experience. *Manufacturer and Cardinal Health funded sales referenced in this episode are represented as discounts on purchases. Cardinal Health and their partners are not providing free or no cost products through this platform.”
Mon, May 01, 2023
DSCSA - What is it and What Does it Mean for You? | Cardinal Health™ Counter Talk™ Podcast
In the next episode of the Counter Talk™ Podcast host Jason Callori talks with Cardinal Health's Morgan McCullough about the upcoming Drug Supply Chain Security Act (DSCSA) regulations taking effect later this year. Morgan and Jason discuss these requirements, the changes Cardinal Health is making to remain compliant and what those changes mean for you and your pharmacy.
Mon, March 27, 2023
Pathways to a Pharmacy Franchise - Part 2 | Cardinal Health™ Counter Talk™ Podcast
In the second of a two-part episode, host Jason Callori talks with JJ Bernabei, Owner of Tri-State Medical Group, about his experiences as a pharmacy owner and his pathway to joining the Medicine Shoppe Franchise. or Medicap Pharmacy Franchise.
Thu, February 23, 2023
Pathways to a Pharmacy Franchise | Cardinal Health™ Counter Talk™ Podcast
In the first of a two-part episode, host Jason Callori and Connie Lane, Director of Franchise Development at Medicine Shoppe International, Inc. as they discuss the various pathways customers can take to join the Medicine Shoppe or Medicap Pharmacy Franchise.
Wed, January 25, 2023
Empowering Connections Within Your Pharmacy to Lead to Healthier Outcomes | Cardinal Health™ Counter Talk™ Podcast
Host Jason Callori and Pharmacist Lynette Glockner discuss the Outcomes™ platform and how it has allowed her to lessen her DIR fees, improve her EQUIPP scores, increase revenue and empower the connections within her pharamcy to become the healthcare destination for her community. To learn more about the Outcomes™ Platform visit getoutcomes.com.
Wed, December 21, 2022
The Benefits of Medication Synchronization and Compliance Packaging in Your Pharmacy | Cardinal Health™ Counter Talk™ Podcast
Join Host Jason Callori as he talks with Jacqueline Eide, from Goldendale Pharmacy and Cate Ronalder, from Cardinal Health, as they discuss the benefits of implementing a medication synchronization program in your pharmacy and how compliance packaging can help ensure your programs success. Promotion Details: 50% off fills for 3 months** The first twenty-fice (25) customers who sign a NavixRx(TM) agreement and place at least one patient fill by 1/31/23 will receive half off pricing for three months. *Powered by Sonexus Health Pharmacy Services LLC **Important Notice. The price reduction described herein may constitute a “discount or other reduction in price,” as such terms are defined under the Medicare/Medicaid Anti-Kickback Statute, on products purchased from Cardinal Health. Customer agrees to comply with any and all requirements imposed on buyers under 42 U.S.C. § 1320a-7b(b)(3)(A) and the “safe harbor” regulations regarding discounts or other reductions in price set forth in 42 C.F.R. § 1001.952(h). In this regard, Customer may have an obligation to accurately report, under any state or federal program which provides cost or charge based reimbursement for the products or services purchased from Cardinal Health, or as otherwise requested or required by any governmental agency, the net cost actually paid by Customer.
Tue, November 29, 2022
Maximizing Your Pharmacy’s Reimbursement Potential | Cardinal Health™ Counter Talk™ Podcast
Host Jason Callori talks with independent pharmacy owner Ashley Romero about how she has simplified the complexities of managing third-party reimbursements and found thousands in unclaimed reimbursements with Cardinal Health™ Reconciliation.
Fri, October 28, 2022
Celebrating National Pharmacist Month | Cardinal Health™ Counter Talk™ Podcast
Join us in celebrating National Pharamcist Month with our host Jason Callori and Independent Pharmacist Jana Bennett, RPh, as they discuss what it means to be a pharmacist, the evolution of women in pharmacy and how Jana has been able to transform her pharmacy into a patient care destination for her community. You can listen to this episode on cardinalhealth.com, Spotify, Apple Podcasts or wherever you listen to your favorite podcasts.
Tue, September 27, 2022
Legislative & Regulatory Updates RBC 2022 | Cardinal Health™ Counter Talk™ Podcast
Join NCPA’s Doug Hoey and Ronna Hauser and Cardinal Health’s Jerrica Mathis, Scott Streater and Rebecca McGrath for an update on provider status, DIR fees and learn what NCPA and Cardinal Health are doing to encourage positive legislative changes for independent pharmacy. You can listen to this episode on cardinalhealth.com, Spotify, Apple Podcasts or wherever you listen to your favorite podcasts. Sources: • 11:40 - https://www.pharmacist.com/APhA-Press-Releases/majority-of-pharmacists-prepared-to-administer-covid-19-vaccine-to-children-under-5-apha-survey-finds#:~:text=CDC%20recently%20reported%20that%2070,5%20to%2011%20years%20old. • 12:30 - https://www.cdc.gov/flu/fluvaxview/dashboard/vaccination-administered.html • 20:15 - https://www.beckershospitalreview.com/pharmacy/top-15-specialty-pharmacies-by-revenue-2.html • 24:30 – Number compiled from Stateside – Cardinal Health’s internal bill tracking system • 27:30 - https://www.businessgrouphealth.org/en/resources/2021-plan-design-survey-employer-perspectives-on-the-health-care-landscape#b-employers-guide-with-view-all • 37:40 - https://ballotpedia.org/State_legislative_elections,_2022 Learn more about your ad choices. Visit megaphone.fm/adchoices
S1 E1 · Tue, July 19, 2022
Insights into Buying and Selling a Pharmacy | Cardinal Health™ Counter Talk™ Podcast
Host Jason Callori talks with Chad Sanders, Director of Pharmacy Acquisition at Cardinal Health, about the current landscape of buying and selling pharmacies, and what you need to know to be successful. Learn more about your ad choices. Visit megaphone.fm/adchoices
Tue, May 31, 2022
Biosimilars and Interchangeability | Cardinal Health™ Counter Talk™ Podcast
Join Host Jason Callori and special guests Sonia Oskouei and Jeff Baldetti from Cardinal Health as they discuss Biosimilars evolution in the pharmaceutical industry and the benefits that they can have for pharmacists and patients alike. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Tue, April 26, 2022
Legislative Discussions | Cardinal Health™ Counter Talk™ Podcast
Join Host Jason Callori and special guests Jerrica Mathis, Nathan Constable, and Doug Hoey as the discuss the current legal landscape of the Pharmaceutical Industry including DIR fees and newly introduced legislation centering around provider status for pharmacists. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apply Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Mon, February 28, 2022
Pharmacist Burnout | Cardinal Health™ Counter Talk™ Podcast
Host Jason Callori and licensed pharmacists Tonya Shackelford and Cheri Schmit discuss pharmacist burnout examining the current demands placed on pharmacists and some solutions to the matter. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
Mon, February 28, 2022
Current State: Independent Pharmacy | Cardinal Health™ Counter Talk™ Podcast
Introducing the Cardinal Health™ Counter Talk™ Podcast with Pharmacy Podcast Network. Join host Jason Callori and Debbie Weitzman, President of Pharmaceutical Distribution and Medicine Shoppe International, Inc. to discuss the resilience of independent pharmacists, new models of care, and other industry trends. You can subscribe to the Cardinal Health™ Counter Talk™ Podcast on Spotify, Apple Podcasts and wherever you listen to your favorite podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
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