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Episode Notes: 

When it comes to promoting your business as “customer-focused” or “customer 1st”, you may be talking the talk, but are you walking the walk?

Do you know who your customer really is?... whom you are serving?

Did you realize in today’s customer experience model, your customers no longer compare you to your competitor, they compare you to the best service they ever had… from anyone?

Join us this week, as we take a hard look at what it means to be customer-focused, to get clarity on whom your customer really is, and what steps to take to ensure YOUR customers feel like their #1 at your shop or business!

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