CHANGE@WORK
CHANGE@WORK is a podcast about the ever evolving world of work and the human behaviors that drive it. Chris Thornton, Senior Principal at Daggerwing Group, hosts and discusses what we’ve learned as change consultants with partners, clients and leading experts from a variety of industries. Tune in every month as we share what’s happening in the world of work, how leaders can prepare for the future, and how to engage employees along the way.
Wed, October 02, 2024
Operationalizing Sustainability Efforts with Tiana Ritchell
Tiana Ritchell is a Principal at Daggerwing Group and expert at operationalizing ESG & sustainability strategies. She has worked with General Mills and other partners to achieve their ambitious goals. In this episode of Change@Work, Tiana and host Chris Thornton explore the significant challenges organizations are facing when it comes to making their sustainability and ESG goals a reality. How does an organization prioritize their efforts? How can you ensure that leaders are bought into the changes that need to happen? Tiana shares how successful organizations are pushing past communications plans to engage with all areas of the business in a way that sets clear accountabilities while also providing the resources and education so people across the organization can meet their new sustainability expectations. Learn more at DoChangeRight.com .
S1 E38 · Mon, June 10, 2024
CHANGE@WORK, Episode 38: Changing the Climate One Acre of Ocean At a Time
Dr Brian von Herzen, Founder and Executive Director of the Climate Foundation – a nonprofit organization dedicated to regenerating ocean ecosystems through marine permaculture technology — joins this episode of Change@Work. He and host, Chris Thornton, discuss how his work addresses gaps in food security caused by climate disruption, how his background as a Systems Engineer inspired him to tackle one of humanity’s most pressing challenges, and what gives him hope today for the future of our oceans and planet.
S1 E37 · Thu, May 02, 2024
CHANGE@WORK, Episode 37: Navigating Change Implementation
Dr. Mary Barnes is the Founder and CEO of Evolve Your Performance, a consultancy that aims to empower executives to deliver transformational change and maximize employee potential. With a doctorate in human and organizational learning and over two decades of experience, Mary developed the Transformation Reset Audit as a tool for clients navigating change implementation. In this episode of Change@Work, she and host Chris Thornton explore 14 common pitfalls that derail change initiatives, strategies for getting change back on course, and practical tips for measuring progress without surveys.
S1 E36 · Wed, March 20, 2024
CHANGE@WORK, Episode 36: Selecting Foods for a More Sustainable Future
Sara Polon, Co-Founder and CEO of Soupergirl -- a natural, plant-based, kosher, and sustainably sourced soup company -- joins this episode of Change@Work. The comedian-turned-food entrepreneur and host, Chris Thornton discuss Sara's journey to soup-making, the challenges and joys of being a small business owner in the food and beverage industry, and the role consumers play in creating a more sustainable and equitable future when buying packaged foods.
S1 E35 · Tue, January 30, 2024
CHANGE@WORK, Episode 35: Helping Leaders to Operationalize Growth
Susan Odle is the Founder & CEO of 8020CS — a strategic consultancy that helps leaders and leadership teams learn how to successfully operationalize strategic plans and change initiatives. She is also the author of a new book, Successful Change: A Field Guide to Operationalizing Change that Drives Growth, Profitability, and Operational Efficiency . In this episode of Change@Work, she and host Chris Thornton, discuss her career journey through the tech and private equity industries, how GenAI is disrupting the workplace, and the importance of humanity and transparent communication in business. As an extra bonus, enjoy her Sara Bareilles Spotify playlist here .
S1 E34 · Mon, January 08, 2024
CHANGE@WORK, Episode 34: Positioning Education as a Business Imperative
Justin van Fleet, President of Theirworld and Executive Director of the Global Business Coalition for Education, joins us on this episode of Change@Work . He and host, Chris Thornton, discuss the important role businesses play in the education system, how investing in education can help companies to achieve their ESG goals, and outlines key examples of how some of the world's largest organizations are investing in education now.
Wed, November 29, 2023
CHANGE@WORK, Episode 33: Navigating Disruption Through Deep Collaboration
Dr Tanvi Gautam, MD, Founder of Leadershift Inc., Global HR influencer, Program director & faculty at Singapore Management University (ExD) and author joins us for this episode of Change@Work . She and host, Chris Thornton, discuss the framework for her new book, Deep Collaboration: 5 crucial conversations to accelerate performance across silos (2024), where the field of human-centric change is headed, and the need to embrace the uncomfortable to fuel our own growth.
Thu, October 19, 2023
CHANGE@WORK, Episode 32: Pouring into Sustainability - From Seed to Cup
Natalie Webb, founder and Executive Director of Cafecita Coffee, a specialty coffee roaster that sources all beans from sustainable, women-owned coffee farms and co-ops, joins us for this episode of Change@Work . She and host, Chris Thornton, delve into how Natalie’s unique experience as a human rights lawyer drove her to create a business that prioritizes sustainable practices and empowers gender equality for female coffee producers.
Thu, September 14, 2023
CHANGE@WORK, Episode 31: Learning about Change and Leadership Through Crisis
Eric McNulty, Associate Director of the National Preparedness Leadership Initiative at Harvard University, an instructor at Harvard T.H. Chan School of Public Health, and co-author of the book, You're It: Crisis, Change, and How to Lead When it Matters Most joins us for this episode of Change@Work. He and host, Chris Thornton, discuss what we can learn about human behavior, change, and resilience through his research and analysis of national crises including the Boston Marathon bombings, Hurricane Sandy, and Covid. He explains how these crises can force necessary change, bring out humanity and empathy in business, and promote a sense of unity amongst organizations and communities.
Tue, August 08, 2023
CHANGE@WORK, Episode 30: Navigating the Journey to Sustainability at Nestlé
Molly Fogarty, Head of Corporate & Government Affairs and Sustainability at Nestlé Zone North America, joins host, Chris Thornton, for this episode of Change@Work. In this episode, the two have a candid conversation about Molly 's own journey to success and sustainability, navigating through the external perception of Nestlé's sustainability efforts and how to get buy-in from all levels of the organization to drive sustainability goals.
Tue, May 23, 2023
CHANGE@WORK, Episode 29: Championing DE&I in a Climate of Apathy & Economic Uncertainty
Daniel Oppong, founder of The Courage Collective, a Diversity, Equity, and Inclusion consultancy, joins us again on this episode of Change@Work. He and host, Chris Thornton, discuss the evolution of DE&I initiatives as of late, how they’ve been met with less momentum, and shares why it’s imperative that organizations embed DE&I into their company culture.
Thu, March 30, 2023
28. CHANGE@WORK, Episode 28: Rethinking How We Approach Philanthropy
Brian Crimmins, CEO of Changing Our World, a trusted social impact consulting firm that advises leading corporations and nonprofit organizations, joins us for this episode of Chang@Work. He and host Chris Thornton discuss Brian's new book, The Generosity Crisis , which explores the current state of philanthropy and how we can change course to bring about a different, more connected future that benefits us all. For more information, visit his website here .
S1 E27 · Wed, February 01, 2023
CHANGE@WORK, Episode 27: Becoming a B Corp Certified Company
Celeste Leverton, Associate Director, Sustainability Manager at Coutts, a 331-year-old private bank in the UK, joins us for this episode on Change@Work. Listen as she and host, Chris Thornton, discuss what the B Corp certification process entails, the benefits of becoming certified, and how to get employees and leaders on board with becoming a more sustainable organization.
S1 E26 · Mon, October 31, 2022
CHANGE@WORK, Episode 26: Reinventing Resilience
Paul Thallner, Principal at Daggerwing Group and author of Reinventing Resilience , joins this episode of Change@Work. Listen as he and host Chris Thornton, discuss why Paul wrote his new book and why organizations must evolve and grow so workers aren't forced to continually bounce back. Paul shares how to use his model to reinvent resilience and create great work cultures that attract and retain the best talent. For more information, visit Paul's website here: https://www.reinventingresilience.com/changeatwork
S1 E25 · Mon, September 19, 2022
CHANGE@WORK, Episode 25: Creating an Ever-Evolving Approach to DE&I
Emily Graham , Chief Equity and Impact Officer at Omnicom Group, joins this episode of Change@Work. Listen as she and host Chris Thornton discuss Omnicom’s renewed approach to DE&I as a result of 2020, the need for leaders to own and drive inclusive and equitable cultures, and the many ways in which people, at all levels, can contribute to the unique tapestry of each organization.
S1 E24 · Fri, August 26, 2022
Change@Work, Episode 24: Realizing Conscious Accountability Within Your Organization
David Tate, Professor at Yale University School of Management and CEO of Conscious Growth Partners – a leadership coaching and executive development consultancy – joins this episode of Change@Work. Listen as he and host Chris Thornton discuss his upcoming book, Conscious Accountability, how leaders can deepen relationships with their teams, and the 7 practices to help build accountability within work cultures.
S1 E23 · Tue, August 09, 2022
CHANGE@WORK, Episode 23: Redefining Purpose With Your Commitment to ESG
Sandy Skees, Global Purpose & Impact Practice Lead at Porter Novelli, joins this episode of Change@Work. Tune in as Sandy and host Chris Thornton discuss the impactful rise of ESG on Wall Street in recent years, consumer expectations when it comes to ESG performance, and why defining purpose is critical to an organization’s success.
S1 E22 · Wed, July 06, 2022
CHANGE@WORK, Episode 22: Using Language to Build Trust
Michael Maslansky, CEO of language strategy firm maslansky + partners, joins this episode of Change@Work. Tune in as he and host Chris Thornton discuss two strategic language frameworks that organizations can use to effectively communicate ideas, build trust with employees, and foster an environment of transparency and inclusion.
S1 E21 · Tue, May 31, 2022
CHANGE@WORK, Episode 21: The Driving Forces Behind ESG
Johannes Wassenberg, Managing Director at Moody’s Corporation, joins this episode of Change@Work to discuss ESG (Environmental, Social, Governance). Listen as he and host Chris discuss how ESG has come to the forefront in recent years, the different stakeholders driving this change, and what it all means for the future of businesses around the world.
S1 E20 · Wed, April 20, 2022
CHANGE@WORK, Episode 20: Using Design Thinking to Drive Innovation
Luisa Schumacher, Design Thinking Catalyst Lead at Ford Motor Company, joins this episode of Change@Work. Listen as she and host Chris Thornton discuss incorporating human-centered design into everyday work, inviting abstraction into our work-style, and Luisa's three key design thinking tools.
S1 E19 · Wed, March 02, 2022
Leveraging Purpose to Activate Performance
Ranjay Gulati—a Harvard Business School professor, organization and leadership expert, and best-selling author—joins this episode of CHANGE@WORK. Tune in as he and host Chris Thorn discuss his new book, Deep Purpose , and how to go beyond a surface-level purpose statement to actually activate performance.
S1 E18 · Mon, February 07, 2022
Role Modeling: What Organizations Can Learn from the Sports World
Sarah Flynn, Chief Marketing Officer at Thirty Five Ventures—Kevin Durant’s multi-faceted media, marketing, and investment company—joins this episode of CHANGE@WORK to discuss the synergies between the sports world and business world. Listen as she and host Chris Thornton discuss how organizations can learn from sports teams when it comes to team dynamics, creating purpose-driven brands and working without silos.
S1 E17 · Mon, January 10, 2022
Using Storytelling to Drive Industry-Wide Change
Stephen Satterfield, a writer, producer, media entrepreneur, and host of High on the Hog—a Netflix documentary-series that traces the origins of African-American cuisine—joins this episode of CHANGE@WORK to talk about leading an industry through change. Listen as he and host Chris Thornton discuss the importance of storytelling, the role it plays in creating transformation, and how it lends a voice to those who are often overlooked.
S1 E16 · Mon, November 01, 2021
Navigating the Current Talent Crisis
Evan Sohn, CEO of Recruiter.com , joins this episode of CHANGE@WORK to discuss the recent trends he is seeing in the world of recruiting and talent retention. Listen as he and host Chris Thornton offer insights into how organizations can retain their people, and most importantly, offer new ways to keep them engaged.
S1 E15 · Mon, August 23, 2021
Embedding DE&I Into the Fabric of Your Organization
Daniel Oppong, founder of The Courage Collective, sits down with host Chris Thornton on this episode of Change@Work to discuss why engaging people, and encouraging them to bring their whole selves to work, is the key to business transformation success. They explore what DE&I means at the systemic and personal level, and how embedding DE&I throughout the entire employee lifecycle will help leaders achieve true equity for all employees.
S1 E14 · Mon, August 23, 2021
Delivering on Your Future Business Strategy
Management consultant, executive coach, and frequent contributor to HBR and Forbes, Liz Kislik joins host Chris Thornton on this episode of CHANGE@WORK to discuss how, in the wake of the pandemic, organizations need to determine the best strategy moving forward for their people and business. They dive into the needs of different employee groups, how to retain top talent, the importance of empathetic leadership, and the commitment that needs to be made to rebuilding culture in the new world of work.
S1 E13 · Thu, April 01, 2021
Putting DE&I Plans into Action
OPRG's Global Diversity, Equity & Inclusion Officer, Soon Mee Kim joins CHANGE@WORK -- a podcast from Daggerwing Group. In this episode, host Chris Thornton talks with Soon Mee Kim, Global Diversity, Equity & Inclusion Officer at Omnicom Public Relations Group, to understand how 2021 will be a year of action for organizations' DE&I initiatives. They discuss the fear that often prevents change in the workplace and how that can be replaced with an attitude of progress over perfection. Moving forward, Soon Mee encourages decision-makers to surround themselves with diverse perspectives and offers advice to leaders who know there is so much work to be done.
S1 E12 · Tue, March 02, 2021
Using Cognitive Biases to Guide Change
Chartered Organizational Psychologist and Principal at Daggerwing Group, Maria Dodd is back on CHANGE@WORK for more of our miniseries on the psychology of change. In this episode, Maria and Chris dive into the different cognitive biases, why they matter, and how they drive behavior. They discuss where these biases show up in the workplace and the challenges that result when trying to address them. Through their conversation, listeners will learn how to leverage biases to make more effective decisions and enhance employee engagement approaches.
S1 E11 · Tue, January 12, 2021
The Role of the Communicator is Changing, Again
HPE's Director of Employee Experience and Communication, Katie Sibley joins the next episode of CHANGE@WORKCHANGE@WORK -- a podcast from Daggerwing Group. In this episode, host Chris Thornton welcomes Katie Sibley, the Director of Communications and Employee Experience at HPE, to reflect on the acceleration of change in 2020, and how communication within organizations has changed forever. They discuss what leaders at HPE have done to shift their attention to areas of wellness, culture, and Inclusion & Diversity, given the unique set of challenges from the past year. Looking ahead to 2021, Katie emphasizes the importance of agility and innovation for leaders as they continue to reimagine the future of work and what it means for employee engagement.
S1 E10 · Tue, December 08, 2020
The Importance of Executive Alignment
Daggerwing Group CEO and Co-Founder Ewan Main joins the next episode of CHANGE@WORK -- a podcast from Daggerwing Group. In this episode, host Chris Thornton talks with Daggerwing Group CEO and Co-Founder Ewan Main about the importance of executive alignment and how it’s key to getting change right the first time. They discuss what makes Daggerwing Group a secret weapon for CEOs, and explore practical client examples of how we’ve helped CEOs make change happen and make it stick. Ewan also reflects on the key lessons he learned as a leader in 2020, and how organizations will need to continue to change in 2021.
S1 E9 · Mon, December 07, 2020
How Different Personalities Respond to Change
Chartered Organizational Psychologist and Principal at Daggerwing Group, Maria Dodd joins CHANGE@WORK for a miniseries on the psychology of change. In this episode, host Chris Thornton welcomes back Maria Dodd and dives into how different personality types adapt to change. Together, they discuss the key characteristics of "change-makers" and "analyzers” in the workplace and how individuals with these personality types respond to change differently. They encourage leaders to not shy away from different personalities but instead embrace the strengths of diversity to successfully navigate change.
S1 E8 · Tue, November 24, 2020
The Change Curve
Chartered Organizational Psychologist and Principal at Daggerwing Group, Maria Dodd joins CHANGE@WORK for a miniseries on the psychology of change. In this episode, host Chris Thornton and Maria discuss the psychological implications of change in the workplace, and how to look deeper into the human and emotional responses of the brain. Using the Kubler Ross Change Curve model, they explore the importance of considering change as a journey, how leaders should prepare for challenges along the way, and how they can better understand what their employees are experiencing to get ahead of and better manage change.
S1 E7 · Wed, October 07, 2020
Turning Insights into Foresight
Futures Director at Omnicom Media Group, Phil Rowley, and Daggerwing Group Principal, Kieran Colville join the latest episode of CHANGE@WORK -- a podcast from Daggerwing Group. In this episode, host Chris Thornton, Phil, and Kieran turn insights into foresight while discussing the impact that COVID has had on organizations, employees and consumers. They dive into the trends that are shaping the world right now, and how organizations must build a culture of innovation to meet the demands of a rapidly evolving future. To read Phil's thought leadership article, New Horizons: Media and Communications in a Post-COVID World , click here .
S1 E6 · Wed, August 26, 2020
The Troubled Culture at Uber
New York Times technology reporter Mike Isaac, whose Uber coverage won the Gerald Loeb Award for distinguished business reporting, joins CHANGE@WORK -- a podcast from Daggerwing Group. In this episode, host Chris Thornton and Mike dive into detail on the troubled internal culture at Uber and the values that helped to perpetuate it. As we encourage organizations to double down on culture, this is a lesson on what not to do as we enter into the future of work. For more information on Mike's book, Super Pumped: The Battle for Ube r, click here .
S1 E5 · Tue, July 21, 2020
Rethinking the Future of Work
CHANGE@WORK , a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton welcomes back Senior Principal Michelle Mahony to discuss how business leaders must rethink the future of work in the context of COVID-19 and the Black Lives Matter movement. Together they dive into details on the four external drivers that we believe are shaping the world of work, and the five focus areas for leaders as they rethink the future of work. For more information about our Rethinking the Future of Work offering and for our webinar series, click here .
S1 E4 · Tue, December 03, 2019
The Art of Language Persuasion
CHANGE@WORK , a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews maslansky + partners President, Lee Carter. In addition to her role at maslanksy + partners, Lee is a language strategist, researcher and author of the book Persuasion: Convincing Others When Facts Don’t Seem to Matter . During their conversation, Lee and Chris discuss using language to change hearts and minds, the importance of empathy and why leaders should create a vision that people can actually see at their organizations.
S1 E3 · Thu, September 26, 2019
The Importance of Customer Obsession
CHANGE@WORK , a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews President and Co-Founder, Cheryl Ferguson about Daggerwing’s experiences helping companies successfully put the customer at the center of their business. Cheryl co-founded Daggerwing Group with a belief that the pace of a company’s growth is tied to the speed of customer and employee behavior change. Over the past 20 years, Cheryl has helped executives of many of the world’s leading companies to transform their organizations … their business model, culture, customer centric orientation and approach to digital and marketing. As part of their conversation on customer centricity, Chris and Cheryl discuss a recent Forrester case study on how Daggerwing strategically partnered with HP to create a culture of customer obsession that transformed their printing business. Cheryl also speaks on the idea that the convergence of data, personalization and design thinking is changing how entire companies are holistically managing customer experience design.
S1 E2 · Wed, July 10, 2019
Creativity in Change Management
CHANGE@WORK , a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews Creative Director, Kate MacPherson. Kate is an award-winning Creative Director with over 13 years of experience in the creative industry and consulting combined. Kate blends her wide experience at Daggerwing, bringing creative planning, strategy and execution to the group. She and Chris discuss her own journey with change and how her transition from an advertising background has influenced her current role in change management. Importantly, Kate introduces the concept of “design thinking” and why this idea can help leaders initiate change and create an energy for their employees to move towards a goal.
S1 E1 · Fri, May 17, 2019
Being Human at Work
CHANGE@WORK , a podcast from Daggerwing Group, is about the ever-evolving world of work and the human behaviors that drive it. In this episode, host Chris Thornton interviews Senior Principal Michelle Mahony. Michelle leads the U.S. team at Daggerwing Group where she partners with some of the world's leading organizations to get the most out of transformations by facilitating executive alignment on business goals, designing and driving organizational, operational and cultural change and creating inspired employee experiences. Michelle discusses the powerful position leaders hold in driving change. She and Chris examine what it means to be human and how “being real” and empathetic with employees has a positive impact effect. She emphasizes that the connection between emotion and rationale during a change is crucial for success.
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