Are you an online retailer shipping packages internationally? "Outside the Box" is Asendia USA's podcast educating U.S.-based brands, marketplaces, and e-tailers on international shipping topics and how they can expand their global e-commerce footprint. • Are you struggling with navigating international customs clearance? • Want to learn how to reduce your global shipping costs? • Need to improve your transit times for a better shopper experience? • Interested in learning about online shopper behavior in other countries? Then this podcast is for you! Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/ Request a consultation: https://shipping.asendiausa.com/scale-your-business/ Podcast snapshot...
Bonus · Wed, April 30, 2025
Nick Agnetti and Jason Rowland continue their conversation with John Roman from BattlBox and John Haji from SubSummit dive deep into the unique logistics and customer experience challenges facing subscription box companies. From the importance of delivery timing and tracking visibility to how post-checkout anxiety impacts churn, the panel shares firsthand insights from years of experience in the subscription space. They explore how expectations differ between traditional eCommerce and subscription models, why synchronized delivery matters for mystery and discovery boxes, and the critical role of DDP (Delivered Duties Paid) in global shipping. Plus, they discuss the power of community in shaping brand loyalty and how transparency can turn shipping hiccups into opportunities for trust. Whether you’re launching a subscription box or scaling one globally, this is a must-listen conversation on making the post-purchase experience a competitive advantage. Subscribe to our email list Request a consultation John Haji | LinkedIn John is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit in 2016, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. His background in think tanks paired with his entrepreneurial spirit has positioned him for success within the subscription industry. John has a passion for creative thinking, strategy, design, eCommerce, and more. Prior to starting SubSummit, he also co-founded and served as COO of Gentleman's Box, the first premier subscription service for men which was acquired by Rove Companies in 2020. As a father of three, John balances his professional and personal life with grace and humor. He has been recognized by Crain's Detroit as one of the "40 Under 40" award recipients in 2019 for his outstanding achievements and contributions. John Roman | LinkedIn After leading several successful sales organizations in the telecommunications and software space for almost a decade, John began investing in companies predominately in the eCommerce arena. A college friend was launching BattlBox in early 2015 and John knew he had to be involved, so he invested in it, offering advis
Wed, April 16, 2025
Nick Agnetti and Jason Rowland sit down with two pioneers in the subscription space: John Roman, CEO of BattlBox, and John Haji, co-founder & Head of Partnerships at SubSummit . From BattlBox’s evolution post-acquisition to SubSummit’s massive growth, the conversation dives into how consumer expectations, economic shifts, and logistics challenges are reshaping the subscription model. The guests share insights on customer retention, the impact of Amazon on buyer behavior, and why retail brands like Footlocker are entering the subscription game. Tune in for a candid look at what’s working, what’s not, and how to future-proof your subscriber experience in a $3 trillion subscription economy. Subscribe to our email list Request a consultation John Haji | LinkedIn John is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit in 2016, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. His background in think tanks paired with his entrepreneurial spirit has positioned him for success within the subscription industry. John has a passion for creative thinking, strategy, design, eCommerce, and more. Prior to starting SubSummit, he also co-founded and served as COO of Gentleman's Box, the first premier subscription service for men which was acquired by Rove Companies in 2020. As a father of three, John balances his professional and personal life with grace and humor. He has been recognized by Crain's Detroit as one of the "40 Under 40" award recipients in 2019 for his outstanding achievements and contributions. John Roman | LinkedIn After leading several successful sales organizations in the telecommunications and software space for almost a decade, John began investing in companies predominately in the eCommerce arena. A college friend was launching BattlBox in early 2015 and John knew he had to be involved, so he invested in it, offering advisement in a limited capacity. BattlBox started to see exponential growth and the demand for John’s time increased. In early 2016, John made the decision to step away from his then sales leadership role with a software company to join the BattlBox team in a
Bonus · Wed, March 26, 2025
Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager , join our co-hosts to discuss the importance of compliance in ensuring smooth customs clearance into Mexico and minimizing potential logistical disruptions. They also cover strategies to help shippers optimize growth in the Mexican market with tailored solutions and strategies for market growth. Subscribe to our email list Request a consultation Leslie Foxhoven | LinkedIn Leslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results. Michael DiVincenzo | LinkedIn Michael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA. Learn more about this topic: Asendia USA: E-commerce and mail delivery to and from South America Asendia USA Launches Multi-Service Direct Entry Solution for e-Commerce Shipping to Mexico
Wed, March 12, 2025
Featuring Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, and our co-hosts discuss the opportunities available and challenges for brands and shippers eager to expand their reach into Mexico, the importance of partnering with reliable logistics providers, understanding the evolving e-commerce landscape in Mexico and adopting best practices in shipping, with multiple checkpoints and signature confirmation to enhance delivery security and key tariff considerations for 2025. Subscribe to our email list Request a consultation Leslie Foxhoven | LinkedIn Leslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results. Michael DiVincenzo | LinkedIn Michael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA. Learn more about this topic: Asendia USA Launches Multi-Service Direct Entry Solution for e-Commerce Shipping to Mexico Asendia USA: E-commerce and mail delivery to and from South America
Wed, February 19, 2025
Featuring a "who's who" of e-commerce experts, this episode highlights the most insightful topics from 2024: Overcoming Canada shipping challenges and best practices, insights into the subscription box market, simplifying international returns, the critical role of HS codes in international shipping, and key strategies for global e-commerce expansion in 2025. Subscribe to our email list Request a consultation Learn more about this topic: Asendia USA: E-commerce and mail delivery to and from North America How to Start Shipping Subscription Boxes Internationally What is the Harmonized System (HS)? e-PAQ Returns by Asendia Asendia announces a new strategic organisation of Asendia Group Dave Mays, CEO, Broad Reach, an Asendia Company | LinkedIn | ep 02 John Haji, Co-founder and Head of Partnerships, SubSummit | LinkedIn | ep 05 Helen Scurfield, CEO, Asendia Global Returns | LinkedIn | ep 06 Ari Aloni, e-PAQ Returns Manager | LinkedIn | ep 06 Jason Rowland, Risk and Compliance Officer - North America | LinkedIn | ep 10 Simon Batt, CEO, Asendia | LinkedIn | <a h
Bonus · Wed, January 29, 2025
Featuring special guests Dave Mays, CEO Broad Reach, an Asendia company, and Tom Foley, Vice President Government Affairs & Client Retention, Asendia USA , along with co-hosts Nick Agnetti and the introduction of a new co-host, Jason Rowland, the discussion underscores the importance of preparedness in logistics during peak periods and examines alternative strategies to mitigate future disruptions. It also highlights the vital role postal services play in the Canadian economy and the significant ripple effects work stoppages have on small and medium enterprises. Dave Mays | LinkedIn Tom Foley | LinkedIn Learn more about this topic: Broad Reach - An Asendia Company Asendia USA offers Canada e-commerce shipping alternative during peak season strike Shipping to Canada with Asendia USA Canada - Update on strike Subscribe to our email list Request a consultation
Wed, January 22, 2025
Featuring special guests Dave Mays, CEO Broad Reach, an Asendia company , and Tom Foley, Vice President Government Affairs & Client Retention, Asendia USA , along with co-hosts Nick Agnetti and the introduction of a new co-host, Jason Rowland, the episode delves into the recent Canada Post work stoppage and its significant impact on cross-border logistics. The conversation explores the breakdown in negotiations between Canada Post and the CUPW, shedding light on the strike's implications for both businesses and consumers. Additionally, the team examines the operational hurdles encountered by logistics firms, leading to substantial delays in millions of parcels during the peak shipping season of 2024. Dave Mays | LinkedIn Dave Mays, CEO of Broad Reach, brings over two decades of experience in cross-border e-commerce logistics with a specific expertise in developing best-in-class solutions for retailers selling to Canada. Dave Mays has a wealth of industry experience and a proven track record of establishing and growing market-leading cross-border e-commerce logistics businesses, with a special focus on US to Canada. Mays works closely with Asendia USA to boost its offering to this market with more robust e-commerce solutions than ever before. Tom Foley | LinkedIn Tom Foley is the Vice President, Government Affairs and Customer Retention for Asendia USA. Tom spent 30+ years with the US Postal Service where he spent most of that time involved with international business. Tom is considered one of the leading experts in international postal procedures and regulations. He is very active in Postal and Government organizations. He is the Chairman of the International Mailers Advisory Group (IMAG) and is also on the Board of Directors for the Parcel Shippers Association. Learn more about this topic: Broad Reach - An Asendia Company Asendia USA offers Canada e-commerce shipping alternative during peak season strike Asendia USA: Global hotspot service updates Shipping to Canada with Asendia USA Canada - Update on strike Subscribe to our email list Request a consultation</a
Bonus · Mon, December 23, 2024
With special guest, Simon Batt, CEO, Asendia, our co-hosts John Walsh and Nick Agnetti focus on the complexities of international shipping and customer engagement in a rapidly changing e-commerce market. They discuss the evolving landscape of cross-border e-commerce considering the rapid changes brought on by Covid 19, the necessities for logistics companies to adapt and move forward, and how retailers must be proactive in forming strategic partnerships rather than transactional relationships which can stifle growth in 2025 and more! About Simon Batt: Simon has over 25 years’ experience in the mail & parcels industry, the last 14 in international roles. He started his career in Royal Mail Group, leading teams within operations, e-commerce, marketing, and program management before becoming the International Director for parcels, managing global parcels strategy and relationships for the Group. In 2011, Simon started with GeoPost in Paris as Managing Director (Global Solutions), building new e-commerce logistics solutions in the Asian and US markets, leading export growth strategies in Europe, working on M&A projects, and representing shareholder interests on the Boards of various subsidiaries. Taking on the role of CEO of wnDirect in 2017, he led the company back to profit and merged it with Asendia UK in 2019, with significant investments made in automation, innovation and technology. In 2023, Simon was appointed as the CEO of Asendia worldwide, and is proud to lead the company with over 1,200 colleagues across 18 countries. LinkedIn Learn more about this topic: Asendia signed a Strategic Partnership with Hubbed Asendia USA: International e-commerce and mail delivery solutions Returns Report 2024 Is your brand ready to go global? Subscribe to our email list Request a consultation
Wed, December 11, 2024
With special guest, Simon Batt, CEO, Asendia, our co-hosts John Walsh and Nick Agnetti focus on the complexities of international shipping and customer engagement in a rapidly changing e-commerce market. They discuss the evolving landscape of cross-border e-commerce considering the rapid changes brought on by Covid 19, the necessities for logistics companies to adapt and move forward, and how retailers must be proactive in forming strategic partnerships rather than transactional relationships which can stifle growth in 2025 and more! About Simon Batt: LinkedIn Learn more about this topic: The UK E-commerce Shopper (infographic) UK e-Commerce Market Insights (infographic) Asendia USA Expands Canada E-commerce Network and DDP Solutions to Meet Growing Demand The Australian E-commerce Shopper (infographic) Asendia Insights Asendia announces a new strategic organisation of Asendia Group Subscribe to our email list Request a consultation
Wed, November 20, 2024
With special guest, Dave Mays, CEO, Broad Reach, an Asendia company, our co-hosts John Walsh and Nick Agnetti discuss in depth the nuances of e-commerce shipping to Canada, highlighting the challenges and best practices for US retailers including adapting to evolving customer expectations in terms of delivery experience, managing customs clearance and much more. As Canada emerges as the 11th largest e-commerce market globally, this rebroadcast provides valuable insights for retailers looking to expand their reach into this promising territory. About Dave Mays: LinkedIn Learn more about this topic: Shipping to Canada with Asendia USA Asendia USA Canada e-Commerce Shopper Infographic Asendia USA: E-commerce and mail delivery to and from North America Subscribe to our email list Request a consultation
Bonus · Wed, October 30, 2024
With special guest, Asendia's Jason Rowland, Risk and Compliance Officer - North America, our co-hosts, John Walsh and Nick Agnetti discuss in Part 2 of this episode the future of logistics and compliance providing a comprehensive look at how technology is shaping the international shipping industry. About Jason Rowland Jason Rowland has over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, and is responsible for executing the Group Compliance and Risk Programs for Asendia in North America. LinkedIn Learn more about this topic: Asendia USA: FAQ | Commonly Asked Questions about Shipping Asendia USA: Asendia Insights articles on customs Asendia: Shipping, Tracking & Customs Clearance Platforms Asendia USA: International e-commerce and mail delivery solutions Subscribe to our email list Request a consultation
Wed, October 16, 2024
Our co-hosts, John Walsh and Nick Agnetti discuss how AI technology impacts HS Codes and how it ties together with Catalog reviews, ICS2, IOSS registration and its effect on global shipping with special guest, Asendia's Jason Rowland, Risk and Compliance Officer - North America. About Jason Rowland LinkedIn Learn more about this topic: Asendia USA: Marketplaces e-commerce delivery experts Cargo Programs | Transportation Security Administration Do’s and Don’ts of Shipping to Canada New EU Regulatory Changes 2021: Who, what, why, when? What has been updated in the latest ICS2 release? New EU Customs Regulations: ICS2 and your e-commerce business Get ready for critical Security & Safety Changes (ICS2) with Asendia Minimizing Global “Return to Sender” Issues Due to Restrictions and Customs Requirements Subscribe to our email list Request a consultation
Wed, September 18, 2024
Don't miss the cutoff for a successful peak season! John Walsh and Nick Agnetti discuss Planning, Carrier selection, Communication, Surcharges, Capacity and Transit Expectations Learn more about this topic: Asendia USA: International e-commerce and mail delivery solutions Preparing for 2023 Peak Season Preparing for Peak Holiday Shipping Season Asendia USA: E-commerce and mail delivery to and from North America Subscribe to our email list Request a consultation
Wed, August 14, 2024
Selecting the right international carrier plays a pivotal role in enhancing the delivery experience, thereby boosting customer satisfaction. John Walsh and Nick Agnetti break down the key factors when choosing a carrier for your brand, marketplace, or 3PL: transparency, visibility, ease of returns, shipping metrics plus DDU & DDP shipping options. Learn more about this topic: Understanding international returns for e-commerce - Outside the Box with Asendia USA Do’s and Don’ts of Shipping to Canada e-PAQ Returns by Asendia Predict | Your Delivery Experts | DPD Get ready for the new VAT rules for EU e-commerce Decrease Shopping Cart Abandonment from Global Consumers Subscribe to our email list Request a consultation
Wed, July 17, 2024
When considering the switch from DDU (Delivery Duty Unpaid) to DDP (Delivered Duty Paid), it is important to focus on how it impacts the customer experience. John Walsh and Nick Agnetti discuss the shipping profile - commodities, shipping frequency, destination countries, landed costs, transits and more to help make an informed decision that benefits your business and improves your customers' experience. Learn more about this topic: Asendia: Frequently Asked Questions Predict | Your Delivery Experts | DPD Asendia USA: E-commerce and mail delivery to and from North America Asendia USA: e-PAQ by Asendia global parcel and returns solutions Subscribe to our email list Request a consultation
Bonus · Wed, July 10, 2024
We're halfway through 2024 and want to thank our audience for tuning in. Subscribe and join our LinkedIn group for comments, questions, and feedback. Next podcast episode "Why DDU vs DDP" will drop July 17th. Subscribe to our email list Request a consultation
Bonus · Wed, June 19, 2024
Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA , speak with John Walsh and Nick Agnetti about positioning a returns solution, decreasing costs, returns restrictions, and fast refunds for shoppers and more! About Helen Scurfield - LinkedIn Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest subsidiary encompasses both digital and logistics aspects of the e-PAQ Returns offer. This ranges from overseeing expansion of the first mile partner network and accompanying returns centers, to offering a platform supporting retailers and consumers alike, which continues to evolve to meet the needs of an ever more demanding market. About Ari Aloni - LinkedIn Ari Aloni is Asendia North America’s product manager for the e-PAQ returns solution. He has over six years of experience dedicated in the e-commerce space across strategy, innovation, and product development. He comes to us with previous engagements in Fortune 1000 companies executing cross-border e-commerce initiatives. Learn more about this topic: Asendia USA: Contact us - How can we help you today? Returns Report 2024 How much are returns costing fashion, health and beauty e-tailers? Returns opportunities for retailers e-PAQ Returns by Asendia Subscribe to our email list Request a consultation
Wed, June 05, 2024
Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA , speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers. About Helen Scurfield - LinkedIn About Ari Aloni - LinkedIn Learn more about this topic: How much are returns costing fashion, health and beauty e-tailers? Returns opportunities for retailers To charge or not to charge for returns Returns Report 2024 e-PAQ Returns by Asendia Subscribe to our email list Request a consultation
Bonus · Wed, May 22, 2024
Our special guest, John Haji, Co-founder and Head of Partnerships, SubSummit, discusses the growth areas in the physical box space, subscribe and save functions, eliminating the churn rate surrounding the delivery experience and more! About John Haji - LinkedIn Learn more about this topic: Asendia USA's Partners | Many Ways To Access Our Mail & Parcel Services Annual Report | SubSummit US-based Fragrance Subscription Service Partners with Asendia USA for Canadian Shipments How to Start Shipping Internationally - SUBTA Leading Subscription Commerce Conference | SubSummit Subscribe to our email list Request a consultation
Wed, May 08, 2024
Our special guest, John Haji, Co-founder and Head of Partnerships, SubSummit , discusses the challenges of the subscription box industry - from costs, acquisition of customers and retention, the post purchase experience and more! About John Haji: John is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. LinkedIn Learn more about this topic: Asendia USA's Partners | Many Ways To Access Our Mail & Parcel Services Annual Report | SubSummit US-based Fragrance Subscription Service Partners with Asendia USA for Canadian Shipments How to Start Shipping Internationally - SUBTA Leading Subscription Commerce Conference | SubSummit Subscribe to our email list Request a consultation
Bonus · Wed, April 17, 2024
John Walsh and Nick Agnetti discuss what is important to UK and Australia e-shoppers – Hidden fees, delivery speed choice, clear return policies and more! Learn more about this topic: E-commerce in Oceania: what’s driving sales in New Zealand and Australia? Asendia Oceania’s Managing Director explains emerging trends in e-commerce Asendia usa: E-commerce and mail delivery to and from Oceania The UK E-commerce Shopper (infographic) UK e-Commerce Market Insights (infographic) Asendia USA: Destination United Kingdom Latest e-commerce trends in Europe | Geopost Subscribe to our email list Request a consultation
Wed, April 03, 2024
John Walsh and Nick Agnetti discuss the value of e-commerce shipping to Canada and what is important to e-shoppers – Sustainability, Duties and Taxes, and Transit expectations. Learn more about this topic: Asendia USA: E-commerce and mail delivery to and from North America Subscribe to our email list Request a consultation
Wed, March 13, 2024
John Walsh & Nick Agnetti will navigate the challenges of e-commerce global shipping and unlock the secrets to success in customs, costs, customer satisfaction, and much more! Learn more about this topic: Asendia USA: e-PAQ by Asendia global parcel and returns solutions Subscribe to our email list Request a consultation
Bonus · Wed, February 21, 2024
John & Nick continue the conversation with our special guest, Dave Mays, CEO Broadreach, an Asendia company, discussing the advantage of growing and evolving your e-Commerce business in Canada without dramatic supply chain disruption. About Dave Mays: Dave Mays, CEO of Broad Reach, brings over two decades of experience in cross-border e-commerce logistics with a specific expertise in developing best-in-class solutions for retailers selling to Canada. Dave Mays has a wealth of industry experience and a proven track record of establishing and growing market-leading cross-border e-commerce logistics businesses, with a special focus on US to Canada. Mays works closely with Asendia USA to boost its offering to this market with more robust e-commerce solutions than ever before. LinkedIn Learn more about this topic: Infographic: Canadian E-comm Shopper - 11/2023 Broad Reach: We Make Canada Easy Asendia USA: E-commerce and mail delivery to and from North America Subscribe to our email list Request a consultation
Wed, February 14, 2024
With special guest, Dave Mays, CEO, Broad Reach , an Asendia company, John & Nick explore the dynamic logistics between the USA and Canada, uncovering the strategies and solutions for seamless cross-border transactions and navigate the nuances of shipping within the vast expanse of Canada itself. About Dave Mays: LinkedIn Learn more about this topic: Infographic: Canadian E-comm Shopper - 11/2023 Broad Reach: We Make Canada Easy Asendia USA: E-commerce and mail delivery to and from North America Subscribe to our email list Request a consultation
Wed, January 17, 2024
In this episode of Outside the Box with Asendia USA, our e-commerce shipping specialists, John Walsh, VP of Sales, and Nicholas Agnetti, Account Executive, share their knowledge and tips on expanding your global footprint further. Learn more about this topic: Asendia USA: e-PAQ by Asendia global parcel and returns solutions Subscribe to our email list Request a consultation
Trailer · Tue, January 16, 2024
Tune in for Asendia USA’s new podcast, “Outside the Box with Asendia USA”, featuring John Walsh, VP of Sales, and Nick Agnetti, Account Executive. The co-hosts will be discussing various topics regarding e-commerce, logistics, and sustainability best practices. Designed for online retailers, Asendia USA’s podcast will release monthly educating US-based e-tailers on international shipping topics and how they can expand their global e-commerce footprint. Learn more about this topic: Asendia USA: International e-commerce and mail delivery solutions Subscribe to our email list Request a consultation
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